Van Chevrolet

Worst Customer Service in Kansas City. I paid $45 for an oil change and the car wasn't even washed or vacuumed out. A Factory Warranty repair took a week, some items weren't even fixed as they said they wou oil change and the car wasn't even washed or vacuumed out. A Factory Warranty repair took a week, some items weren't even fixed as they said they would be, and grimy finger and hand-prints were left all over the outside of the car and there were scratches on the hood from something clearly being dragged across it. I was stuck in a smaller loaner vehicle for the entire week that was FILTHY on the inside, had bugs all over the outside and also had no gas. Shame on me for returning to Van Chevrolet for my service needs. I'm also DISGUSTED with the lack of accountability Van Chevrolet has for their service. More

Was the best experience in buying a new car. Salesman was very friendly and efficient in getting the deal done so I drove home in a new car. Would highly recommend them to anyone wanting a new or used vehicl very friendly and efficient in getting the deal done so I drove home in a new car. Would highly recommend them to anyone wanting a new or used vehicle. More

The dealership had several new trucks marked with "employee pricing". When I sat down to talk price the "employee price" was replaced with several incentives that I didn't qualify for. It was a cl "employee pricing". When I sat down to talk price the "employee price" was replaced with several incentives that I didn't qualify for. It was a classic bait and switch, I will never do business with Van again. More

The staff was friendly, willing to work with me to get a good trade and price, answered all my questions, and in doing so won my trust and respect. I will return to Van Chevorley Cadillac. I will also refe good trade and price, answered all my questions, and in doing so won my trust and respect. I will return to Van Chevorley Cadillac. I will also refer friends and family members, More

The people at Van were friendly, helpful and went out of their way to make our Cadillac purchase simple and stress free. We highly recommend Van Cadillac and look forward to using them for service and our f their way to make our Cadillac purchase simple and stress free. We highly recommend Van Cadillac and look forward to using them for service and our future purchases. More

Excellent customer service. Andrew made sure to ask what we wanted in a vehicle before looking in his inventory so not to waste time. Very quick paperwork and has checked up on us many times since to make s we wanted in a vehicle before looking in his inventory so not to waste time. Very quick paperwork and has checked up on us many times since to make sure we are satisfied. Cant ask for better service!!! More

We came to Van just checking the vehicles. They offered us a great deal on a vehicle but we were not ready to buy that day. Jack Strong called and followed up with us about twice a week no other dealer di us a great deal on a vehicle but we were not ready to buy that day. Jack Strong called and followed up with us about twice a week no other dealer did that so we came back. We came back two weeks later and found our SUV. Thanks Van we are happy!!!!!! More

I just had the worst experience in attempting to buy a car at Van Chevorlet. I went there on Saturday I told them my financial situation and they were like we can get you in a new car even if you have ba car at Van Chevorlet. I went there on Saturday I told them my financial situation and they were like we can get you in a new car even if you have bad credit. We decided on a Cruze and when we went to financing, they said they sure my loan would be approved - I just needed to send in my income information, etc. They let me drive it home on Saturday. I get a call today and they told me I would need a co-signer for the loan to be approved. There's no one I can ask to co-sign. So I had to take the car back and get my old one back. They should have never let me have the car - I didn't want to take it, but they insisted. Also this morning I spent $40 to fill up the car and they didn't want to reimburse me, They wanted to fill up my car, I said no it won't cost $40 to fill up my car. They don't have access to cash, so they have to send me a check. I'm telling everyone I know to not ever buy car here. More

Drove all the way from Johnson county Kansas to see a new car I viewed online. When I got there none of the info I had provided online and over phone to Internet sales was passed on. After getting set up w car I viewed online. When I got there none of the info I had provided online and over phone to Internet sales was passed on. After getting set up with a two nice sales men we test dove the 2012 camero and they sent my trade for offer. After test drive we started what I like to call the car buying game. The came back with a low offer on the trade in and sticker on the new car. Told them we where way off and told them they needed to find $5k more. They went back to work and at that time the sales manager came back and this is where the experience went down hill.He started with what if we came up this much. In which I declined and went back to my number.After explaining what I was wanting to do and how much I want to finance. That is when like most dealers they try to make your payment smaller by stretching payments to make it seem cheaper.Then went to the " where do your payments need to be at".I said its not about payments it's about the dollars amount that I want to finance after trade. I filled out the credit check and if credit went threw I was ready. but after telling him how much I make he seemed less interested. Not knowing how much income I may have from inheritance or ect. He then said what if I can get this number which was not my number. He left came back and said if I can get your number will you buy today and said sign here.After signing I noticed he put his offer not my number and when questioned he had a fit and rolled his eyes got loud and threw the offer paper on floor and stomped off. If not for his attitude I would have meet them in the middle. If you wanted the used car mom and pop store dealer experience then this is the place. Great sales staff but sales manger can't seal the deal. More

very helpful and friendly associates. worked with dave tate, tony and derek. andy finance guy very friendly and helpful too. i am getting the cadillac experience tate, tony and derek. andy finance guy very friendly and helpful too. i am getting the cadillac experience More