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Van Chevrolet
Kansas City, MO
154 Reviews
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Showing 154 reviews
October 07, 2019
My wife and I have had a very long stressful frustrating experience after purchasing a supposed “certified pre-owned“ 2019 platinum Cadillac Escalade from Van Chevrolet Cadillac dealership. After owning th experience after purchasing a supposed “certified pre-owned“ 2019 platinum Cadillac Escalade from Van Chevrolet Cadillac dealership. After owning this vehicle for only 3 days we’ve had major issues with it.! The remote start and on star app start has been intermittent from the beginning. On the 3rd day while 5hrs away from our house out of town the vehicle wouldn’t work at all.! I put fuel and it turned on fine, then parked to go inside the store and when we walked out to leave I attempted the remote start that haven’t been working as it should. At No surprise it did NOT work. So I opened the door and noticed the radio and instrument display did NOT load as it should have. I pressed the start button, sounded like it turned on, but I noticed the instrument and radio still didn’t turn on... so I started pressing buttons on the radio then finally it loaded “slowly.” At this point I had a check engine and stability track light illuminated, and also a warning that my steering assist is reduced, see dealership. Then I wasn’t able to turn the steering wheel at all, rev the engine, or move forward in drive or backwards in reverse. So I attempted to restart the vehicle multiple times, in attempts to remedy the problem enough to get back to our hotel 2hrs away from where we were. All failed, so then I pressed the Onstar button. I talked with one of their representatives to discuss my very unfortunate situation!! It was Labor Day weekend, after 6pm, no vehicle rental places Open, no dealerships close enough to get too before they close... worst time and place for this to happen! Onstar performed a basic diagnostics check on the vehicle. After being towed back towards our hotel I disconnected and reconnected the battery to reset the codes. Then was able to drive it back to our hotel. Next morning We drove Towards home and Had a blow out from a nail that was in the tire from delivery.! So even more misery to our experience!!!! Finally on Tuesday we started dealing with our Texas dealership Ron Carter on fixing this issue that has originated with Van Chevrolet Cadillac dealership!!!! I’m getting zero help since the issue can magically not be duplicated now.! Remote start still is intermittent... and even though Ron Carters service supervisor has witnessed it himself, I’m told I pretty much have to deal with it until it gets worse!!!! Now after this same supervisor has done some digging with Van Chevrolet Cadillac dealership. Come to find out the previous owner was having the exact same issues.!!!! How is it even possible for Van Chevrolet Cadillac to sell it as a “CERTIFIED PRE-OWNED” with known issues?!?!? It’s been back and forth in the shop multiple times since the Tuesday after Labor Day. Ron Carter has owned our vehicle in their shop longer than we have... More
by Xayala
Employees Worked With
Ryan Bius
September 27, 2019
New car sales Shout out to Wyatt Mann for taking care of me during my vehicle purchase process. Proud owner of a new Chevrolet Traverse. Thanks my handsome love muf Shout out to Wyatt Mann for taking care of me during my vehicle purchase process. Proud owner of a new Chevrolet Traverse. Thanks my handsome love muffin 😘 More
by VCairns
Employees Worked With
Wyatt Mann
November 16, 2018
Great Getting your car serviced is never a pleasurable experience but everyone at this dealership is extremely friendly, and helpful, and seem to go out of Getting your car serviced is never a pleasurable experience but everyone at this dealership is extremely friendly, and helpful, and seem to go out of their way to be that way. I don't know the name of our service rep but he was excellent. More
by Timpeters
Employees Worked With
I dont know his name.
November 13, 2018
Touchscreen Replaced We recently bought a 2015 Cadillac SRX and the touchscreen was a problem a few days after purchase. The vehicle was still under manufacturer warranty We recently bought a 2015 Cadillac SRX and the touchscreen was a problem a few days after purchase. The vehicle was still under manufacturer warranty and Van Chevrolet replaced the unit. They let us use a nice Cadillac as a loaner. Overall a great experience. More
by Ruben
Employees Worked With
Kim
October 31, 2018
Oil change and tires rotated Me and my wife had an appointment for the car to come in for the oil change and tire rotation staff met us and quickly checked us in and the car was t Me and my wife had an appointment for the car to come in for the oil change and tire rotation staff met us and quickly checked us in and the car was taken to the service area. We were guided to the customer appreciation area where we had coffee and donuts. We looked over some of the new vehicles in the showroom. The salesmen asked us if there's anything he could help with and if we had any questions just to let him know and they would be glad to help us. More
by Racer29
Employees Worked With
Jarrett Rash
May 10, 2018
Fantastic!! I purchased my 2014 Cadillac XTS on 12/23/2017. It only had 3,750 miles on it when I drove it off the lot. (You read that right, 3,750 miles) I lov I purchased my 2014 Cadillac XTS on 12/23/2017. It only had 3,750 miles on it when I drove it off the lot. (You read that right, 3,750 miles) I love it! It was a great buy. The car let me know as well as an email that I needed the oil changed recently. I set up an appointment with Malik Yousif for the oil change and loaner car. When I returned, the car was ready, it was clean and vacuumed out. The "stuff" I had in the back seat floor was neatly put in a box for me. It was very nice of them to do that. I'm a Realtor, so this car is my office. Diana Freerksen saw me when I returned and came out to see how things are going. When the time comes for me to purchase another car, I will definitely contact Diana, and I will only come to Van Cadillac to have my car (and other cars in my "fleet" ) serviced. I am EXTREMELY SATISFIED!!! More
by CadillacFan
Employees Worked With
Malik Yousif, Diana Freerksen
May 04, 2018
Easy purchase start to finish Kevin and his team made my buying experience seamless and smooth. I felt like the transaction was transparent and the team went above and beyond for m Kevin and his team made my buying experience seamless and smooth. I felt like the transaction was transparent and the team went above and beyond for me. I seriously needed to push the that was easy button because it was! I love my purchase and am super happy I chose this dealership! More
by Bwalk
Employees Worked With
Kevin and Abby
April 19, 2018
Excellent! Thank you Jim.. So happy with my purchase last year. Thanks to Van Chevrolet I've taken advantage of there complement oil change and other sevice off Thank you Jim.. So happy with my purchase last year. Thanks to Van Chevrolet I've taken advantage of there complement oil change and other sevice offer.Best part for me is the shuttle rides offers . No long wait, Thanks again for simplify my life knowing my car are in good hands. Thank you. L.G More
by rumshine
Employees Worked With
Tim Barney
April 02, 2018
Lease of a new Traverse Love the people at Van. They take the time to listen to what I need and then work hard to achieve that for me. Great!! Love the people at Van. They take the time to listen to what I need and then work hard to achieve that for me. Great!! More
by Carasue
Employees Worked With
Tim Barney
March 27, 2018
Summary of purchase experience at Van Chevrolet It was very nice and very professional. The dealership was courteous and kind. I got the kind of car I wanted. The Salesmen was very professional. It was very nice and very professional. The dealership was courteous and kind. I got the kind of car I wanted. The Salesmen was very professional. More
by Greenss99
Employees Worked With
Tim Barney
