Van Chevrolet

Had to have my 2015 Buick LaCrosse towed to this dealership since my plan covers the selling dealership for towing. Car was dropped off on Monday December 27th with an electrical issue. I received dealership since my plan covers the selling dealership for towing. Car was dropped off on Monday December 27th with an electrical issue. I received a call from the dealership late on Monday to let me know that I would get a call on Tuesday with a diagnosis. I received a call from the service advisor, Conner on Tuesday to let me know they were going to look at the car that day (told me they had been very busy) and I should hear back later that day. That phone call did not come on Tuesday or Wednesday. I called back on Thursday AM and Conner was not available. I spoke with a different advisor, but he told me the notes weren't great and he would call me back later on Thursday to let me know what was going on. All I kew at that point was that a 230 amp fuse for the battery fuse block had been ordered. No call on Friday, and the following weekend was the New Year's weekend, so I had celled in three different times to get information, and the service advisor to whom I was assigned had reached out one time in 4 days, mostly to let me know he didn't know the status of the vehicle, and that he would call me back. Come Monday January 3rd, I called once again, and spoke with Malik(sp), who it turns out was the ONLY person to keep his word and actually call me back. I received a voice mail at 2:30 on Monday afternoon from Conner to let me know the car was finished. Picked the vehicle up not knowing what the total cost would be, as I was never given an opportunity to approve or deny the service needed to complete the repairs. All in all, since I had no choice but to tow the car to Van Chevrolet, I'll give them one star for not losing my vehicle. Based on the other "customer service" I received, I still feel this is extremely generous. Oh by the way, when I paid for service, there was no thank you, just Conner telling me "The keys are in it" More

What a poor experience I had at dealership today when I took my car in for vibration issues. I was told the tires have flat spots because I don't drive my car enough. I only have 8,000 miles on vehicle and took my car in for vibration issues. I was told the tires have flat spots because I don't drive my car enough. I only have 8,000 miles on vehicle and attempts to communicate with management at dealership goes unanswered pushing blame on me. Very unprofessional time and time again. Dishonest beware More

From viewing to negotiations to finance was Good experience.. gentleman had attitude when we turned down extended warranty and gap insurance. Alot of lack of communication between departments and cu experience.. gentleman had attitude when we turned down extended warranty and gap insurance. Alot of lack of communication between departments and customer.wasted alot of time waiting and returning to pick up vehicle because of lack of communication More

Our dealers Scott & Mazin was fantastic to work with, and our financial rep Chris was amazing. Very easy smooth process. We will definitely continue to do business here. our financial rep Chris was amazing. Very easy smooth process. We will definitely continue to do business here. More

Scheduled for service today. Received call to confirm as well as text message. Service was closed, gates locked, waited with several other unhappy customers. Will be going elsewhere. well as text message. Service was closed, gates locked, waited with several other unhappy customers. Will be going elsewhere. More

Such a waste of our time, test drove two new trucks both were dirty, offered us over $3000 less than we had been offer from any other dealer, plus drug the whole process out for hours! Our credit rating is were dirty, offered us over $3000 less than we had been offer from any other dealer, plus drug the whole process out for hours! Our credit rating is in 800s and they couldn’t get us a good interest rate! We left and will patiently wait till others dealers get truck in we want. More

Where do I start? Purchased a vehicle and added the MPP extended warranty plan. First time I took it in for an oil change, tire rotation and a recall. Recall got done, oil change got done but tire rotation extended warranty plan. First time I took it in for an oil change, tire rotation and a recall. Recall got done, oil change got done but tire rotation did not. Service tech went over everything before I left. Got home and realized that tires in fact do not get rotated because I hit curb at ATM prior to dropping off car and that tire is in the same place. Looked up at next oil change is due at 679,998?? Wth my car had not 60,000 or 70,000 miles on it so what happened there.went back up and they rotated tires and fixed sticker Went up another time and an oil change took almost 3 hours, kept telling me they are running behind and I had the first appointment of the day? Another appointment I took car in for blind spot indicator mirror out, took weeks to get part in. Finally go get car and engine light came on? They didn’t reattach some vacuum hose Took it in about 6 months ago for an air bag light/seat belt light, took a few days , not bad. Said something about a recall of seats and airbags Another appt. took in for normal oils change, tire rotation since included in MPP extended plan and tried to charge me for balance. I said, I never pay for rotation, it’s included in my MPP. He said that’s only rotation. He said well we balanced them. I said I don’t ask you to balance and I’m not paying. He then told me that his tech would not get paid now since I didn’t pay. As I’m writing this my vehicle is at Van service dept for the same airbag/seatbelt light. They just called to tell me that it’s covered under the MPP plan I have. Well you should cover even if I didn’t have plan because you said you replaced those parts 6 months ago. And also I have a right blinker out? My blinker was working fine when I drove car in? I had that bulb replaced not too long ago? They are always trying to add or charge for something extra. If I hadn’t purchased mY MPP extended plan through them when purchasing the vehicle I would have never gone back. Now I’m wanting to purchase another car. I’ve always remained loyal to Chevy but I can’t do it again. When I purchased my car that day there was a man out picketing I should’ve followed my instincts that day and purchased my car somewhere else. Do not go here and purchase a car or have it serviced here. I’m not the one to call someplace a Scam , but this place, thanks for reading, hope this helps someone else!! More

My wife and I have had a very long stressful frustrating experience after purchasing a supposed “certified pre-owned“ 2019 platinum Cadillac Escalade from Van Chevrolet Cadillac dealership. After owning th experience after purchasing a supposed “certified pre-owned“ 2019 platinum Cadillac Escalade from Van Chevrolet Cadillac dealership. After owning this vehicle for only 3 days we’ve had major issues with it.! The remote start and on star app start has been intermittent from the beginning. On the 3rd day while 5hrs away from our house out of town the vehicle wouldn’t work at all.! I put fuel and it turned on fine, then parked to go inside the store and when we walked out to leave I attempted the remote start that haven’t been working as it should. At No surprise it did NOT work. So I opened the door and noticed the radio and instrument display did NOT load as it should have. I pressed the start button, sounded like it turned on, but I noticed the instrument and radio still didn’t turn on... so I started pressing buttons on the radio then finally it loaded “slowly.” At this point I had a check engine and stability track light illuminated, and also a warning that my steering assist is reduced, see dealership. Then I wasn’t able to turn the steering wheel at all, rev the engine, or move forward in drive or backwards in reverse. So I attempted to restart the vehicle multiple times, in attempts to remedy the problem enough to get back to our hotel 2hrs away from where we were. All failed, so then I pressed the Onstar button. I talked with one of their representatives to discuss my very unfortunate situation!! It was Labor Day weekend, after 6pm, no vehicle rental places Open, no dealerships close enough to get too before they close... worst time and place for this to happen! Onstar performed a basic diagnostics check on the vehicle. After being towed back towards our hotel I disconnected and reconnected the battery to reset the codes. Then was able to drive it back to our hotel. Next morning We drove Towards home and Had a blow out from a nail that was in the tire from delivery.! So even more misery to our experience!!!! Finally on Tuesday we started dealing with our Texas dealership Ron Carter on fixing this issue that has originated with Van Chevrolet Cadillac dealership!!!! I’m getting zero help since the issue can magically not be duplicated now.! Remote start still is intermittent... and even though Ron Carters service supervisor has witnessed it himself, I’m told I pretty much have to deal with it until it gets worse!!!! Now after this same supervisor has done some digging with Van Chevrolet Cadillac dealership. Come to find out the previous owner was having the exact same issues.!!!! How is it even possible for Van Chevrolet Cadillac to sell it as a “CERTIFIED PRE-OWNED” with known issues?!?!? It’s been back and forth in the shop multiple times since the Tuesday after Labor Day. Ron Carter has owned our vehicle in their shop longer than we have... More