Van Chevrolet

I came in for a gas cap for my 1996 Chevy Cavalier when Mike spotted my car saying, "I haven't seen one of those in years." That was the start of something unexpected. I had planned to look at the Subaru s Mike spotted my car saying, "I haven't seen one of those in years." That was the start of something unexpected. I had planned to look at the Subaru section since I did not have a very good sales rep the last time I was in, but Mike changed all of that. He was friendly we swapped stories and in doing this he learned what kind of car I not only liked but needed. With just the first page he showed me a car I had already found interest in but was not expecting to own since they quit making it. This is when I found out they had a few on the lot and even in a color I didn't mind at all. After a test drive I just fell in love with the car more. He was never once pushy trying to force the car I had told him I was simply here to look after getting my gas cap. However, he asked "If I came up with a good deal could I get your business today?" Well I had to say yes that's how the talks continued. So once the test drive was over we got down to business I didn't expect to walk out with the car today money being tight and all, but he found away I could afford it. He was very courteous and made sure I was taken care of. He even saw me off the lot when I drove my car home. It was just a wonderful experience and he was the key to that and it all started because I needed a gas cap and he hadn't seen my original car in years. It was an unexpected but lovely surprise. The service center, sadly I cannot remember the woman's name, was nice as well. The lady was able to take a moment from the customer she was working with as they found the part he needed, and able to find my part quickly she was very pleasant too. More

I was recently visiting Kansas City Missouri just before the Christmas holidays in 2012. My wife and I had been traveling and we were on our return trip back to the west coast. During our visit, I had been the Christmas holidays in 2012. My wife and I had been traveling and we were on our return trip back to the west coast. During our visit, I had been noticing a particular model of Cadillac that caught my attention. The vehicle we owned was a 2011, but not a caddy. From their previous experience, one of my family member recommended we visit the Van dealership and check their Cadillac models out. From the time we arrived, we were greeted by Rich and the entire experience went smooth and flawless. I knew what model and color of vehicle I had in mind to look at and that is what he showed me. He knew exactly where the vehicle was located and showed me exactly what I described. I was pleasantly shocked, from my previous experiences every car sale was strictly about the money. They were unpleasant experiences. What was a good match for the buyer and their wants and concerns were unimportant and was a hindrance towards them getting paid; this was definitely not the case at Van. There were no pressure sales or up selling, no showing me the colors I did not want. They were always courteous, friendly and went thru the transactions as if they were the one buying the car and this is how they wanted to be treated. I had not planned on buying a new car while on the road traveling and just before the Christmas holidays, but I am very glad I did. I have a renewed outlook on the car buying experience and when it is time to purchase again, I'll make the trip back to this dealership. It is a shame we had to travel over 1500 miles to find a dealership that keeps customer service first by treating its customers like family. I hope other dealerships get this message and follow Van's example of outstanding customer service. Sincerely Mike Jackson More

Went in for an oil change today sice I received a coupon for 14.95. Once I got therei found out that in he small print I had to purchase a oil additive forn12.95. I had them replace the headlight that I p for 14.95. Once I got therei found out that in he small print I had to purchase a oil additive forn12.95. I had them replace the headlight that I provided. When I got the bill I had to pay an extra 12.00 for supplies and 57.00 to put in the headlight. Overall it cost me a 100.00. Knowing what I know now I will change the headlights myself and get my oil chanes where they don't hideaway bunch of misc charges. More

WORST Dealership experience I have ever encountered! I have never dealt with a business, let alone a dealership that was this unorganized. And when I get a hold of the head of customer service to express have never dealt with a business, let alone a dealership that was this unorganized. And when I get a hold of the head of customer service to express my frustration he (realizing that he didn't have a vehicle on the lot equivalent to what was supposed to be held for us available and had no opportunity to turn the experience around) started to personally attack me. xxx?? With that I will reiterate my point, this dealership is the absolute bottom of the totem pole, they are equivalent to sewage to me after they handled us the way they did. They gave me nothing but excuses on how there computer system works and why a car that I had called that morning to check the availability on and set an appointment with a salesman with before my wife drove over an hour to look at it had actually been sold 2 days prior! They told me at 7:35 it was available (at this point I set an appointment for my wife to meet with a salesman), my wife gets there at 10 and she was told it sold at 8:30. In reality, it was sold 2 days earlier and kept on hold until the customer gave them the money 2 days later at 8:30. Meanwhile, we got passed around like a hot potato, 4 salesman were involved and they kept passing us off to somebody else. My wife and mother in law ended up walking out of the dealership after sitting there for 45 minutes without anybody being able to confirm that the car was or was not available. In the end I stand by what I told the head of customer service, I will pass on this terrible experience to everybody that ever ask me about a dealership and during every opportunity for it to come up in conversation. The head of customer service was correct to end the call when he did, because there isn't anything they can offer to make this a pleasant experience. As soon as he realized it was a lost cause, the personal attacks on me began. More

The dealership was very positive about helping me get the car I wanted. Matt Prohaska was as endearing a personality as you could ask for. Any question he either answered or found someone who could answer. V car I wanted. Matt Prohaska was as endearing a personality as you could ask for. Any question he either answered or found someone who could answer. Van Chevrolet went extra distance to make sure my experience buying a car from them was first rate. I left the dealership satisfied with my deal and even though the idea of a car payment makes me shudder, the car and the dealership makes it a very positive experience. More

I had a great buying experience. I got the car I wanted for the price I had hoped for. They even put in a new sunroof in my used car. How cool is that? They made everything easy from start to finish. A for the price I had hoped for. They even put in a new sunroof in my used car. How cool is that? They made everything easy from start to finish. Angie was a great salesperson. I will definitely start here the next time I have to purchase another vehicle. Thanks!! More

WE HAVE NEVER RECEIVED BETTER SERVICE WHEN SHOPPING FOR A CAR. EVERYONE WE DEALT WITH WAS VERY HELPFUL AND VERY EXPERIENCED ABOUT KNOWING ABOUT THE PRODUCTS WE WERE ASKING ABOUT. JULIANNA WAS A DELIGHT TO WO CAR. EVERYONE WE DEALT WITH WAS VERY HELPFUL AND VERY EXPERIENCED ABOUT KNOWING ABOUT THE PRODUCTS WE WERE ASKING ABOUT. JULIANNA WAS A DELIGHT TO WORK WITH AND WE WOULD CERTAINLY RECOMMEND HER AS THE PERSON TO DEAL WITH. CHRIS ALSO WAS GREAT AND MANAGED TO GET SOME GREAT RATES FOR US. More

My experience so far is very limited since I just purchased my Outback on May 11, 2012. Marvin Powers did a commendable job on the sales end and was influential in my purchase. purchased my Outback on May 11, 2012. Marvin Powers did a commendable job on the sales end and was influential in my purchase. More

Joseph took care of us like we we were old friends. He made sure that we were totally satisfied with the deal on our new Sonic and followed up with us the next day. The fabulous customer service did not s made sure that we were totally satisfied with the deal on our new Sonic and followed up with us the next day. The fabulous customer service did not stop there. Everyone we had contact with at this dealership made sure we were taken care of and happy. They even took care of our Ford in the service department and made sure we were happy with the service they preformed on it. Great Job, great sales, all around great dealership. More

We have purchased many new cars this was the easiest purchase we have ever made Marvin Powers was very knowledgeable about the vehicle.We went out for a road test his roads were highway driving rough ro purchase we have ever made Marvin Powers was very knowledgeable about the vehicle.We went out for a road test his roads were highway driving rough roads and curve's and a surprise to show you how the car rides.We had two car's to trade in I had checked Kelly Blue Book , Edmunds, cars.com, and other's the difference they wanted was just about what I thought it would be I made a offer they came back with their offer and we split the difference.Very happy with our new Outback!!!!! More