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Van Chevrolet Buick GMC - Service Center
Scottsdale, AZ
249 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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249 Reviews of Van Chevrolet Buick GMC - Service Center
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February 26, 2022
So my key fob stopped working, the tire pressure gauges were giving an error and I take it to Van. It took them a week before they even looked at it. Then they say it is some sort of a chip or transmitter were giving an error and I take it to Van. It took them a week before they even looked at it. Then they say it is some sort of a chip or transmitter that needs to be replaced. So they order it, one comes in and they say that they can't use it because it was already programmed to another VIN number. I ask, "I thought I was getting a new part?" they said "it came in the box" I said just because it is in the box doesn't mean it is new.. So they order another one. More days pass. The second one, they tell me I can get the truck by the end of the day, then they tell me that "the pins are bent in this one and we can't use it", again I ask, I thought I was getting a new part? Then he hits me with more bad news. That the part is on backorder with NO eta. He let's me know that they will help me out as I have had a rental car all this time. Bare in mind that the car alarm goes off every-time I want to get into the vehicle.. My neighbors think I am breaking into my own car every morning at the crack of dawn. So then I get a call letting me know that they will give me $100 for the rental... no where close to covering that cost. I asked to have the manager give me a call and they said that they would have them call me. Never heard from them. Emailed, called, emailed again. Never heard back. I get that they have no control over the part situation. But the customer service, the dragging me along, the xx about the parts that they got not being ones they could use, and then not covering the cost of the rental.. I expect at least to have that cost covered. Especially with all this run around. More
by brandoncl
Employees Worked With
Brian Hall
February 15, 2022
I was in need of a tire repair after work and these guys stepped up when I had my Camaro towed in. They gave me a rental and had my repairs done when I needed. They were helpful to send me on my way the ent stepped up when I had my Camaro towed in. They gave me a rental and had my repairs done when I needed. They were helpful to send me on my way the entire time. Friendly to boot. I was 45 miles from home they made it happen for me. Thank you! More
by Wise Gy
October 13, 2021
I was in for an oil change that took over 3 hours, then was told to schedule an appointment to have get my oil pan gasket replaced, I showed up for the appointment and was offered an Uber, yet my service s was told to schedule an appointment to have get my oil pan gasket replaced, I showed up for the appointment and was offered an Uber, yet my service service tech had told me that I would be provided with a vehicle since they needed my car for 3 days. I can not be without my vehicle for 3 days I have to work! Here it is October 13th and haven't heard back after several attempts to schedule again with a loaner vehicle. I suppose since the work would be under warranty, my business isn't as important as one who has to pay because the warranty has expired.. I have even reached out to my service technician directly with no response. More
by Cristinel0926
Employees Worked With
Andrew Mathias
May 25, 2021
Easy appointment scheduling, professional interaction on phone. Arrived for appointment, quick, efficient, on-time. John (Morris) made appropriate and reasonable suggestions, not pushy, accommodating. Ca phone. Arrived for appointment, quick, efficient, on-time. John (Morris) made appropriate and reasonable suggestions, not pushy, accommodating. Called before expected to notify me the vehicle was ready and when I arrived to pick it up he was ready, the truck was clean and all maintenance was done. I would recommend and will return. More
by titusvt12
Employees Worked With
John Morris
April 29, 2020
Great guy, helped my son a I purchase his first vehicle. Great experience. Highly recommend Scott he was knowledgeable and made the process very smooth! Great experience. Highly recommend Scott he was knowledgeable and made the process very smooth! More
by Tanya
January 06, 2020
Great service! Great service. Was disappointed on the length of time it took (TWO MONTHS) and the fact that the price increased over and above the amount originally Great service. Was disappointed on the length of time it took (TWO MONTHS) and the fact that the price increased over and above the amount originally quoted. More
by ken
Employees Worked With
AJ Johnson
December 25, 2019
Service Drive Manager Although it is always a struggle on purchasing a vehicle, Tim Hodder makes up for that. Professional, courteous, knowledgeable and just genuine. An as Although it is always a struggle on purchasing a vehicle, Tim Hodder makes up for that. Professional, courteous, knowledgeable and just genuine. An asset to your company. More
by ed
Employees Worked With
Tim Hodder
