Van Bortel Subaru of Victor

Best car-buying experience of my life Customer service and attention to detail are comparable to none. Ashley was patient and friendly as we asked millions of questions and went back and f Customer service and attention to detail are comparable to none. Ashley was patient and friendly as we asked millions of questions and went back and forth between models. From start to finish, the purchasing experience was pleasant. In the year that we have owned this car, we have had nothing but excellent and speedy service. More

Cody made it a great experience! Cody's expertise, ability to listen to what our needs were and professionalism made our experience buying our new car great. If you are looking f Cody's expertise, ability to listen to what our needs were and professionalism made our experience buying our new car great. If you are looking for a new or used car, I would ask for Cody. We plan to go back to see him when we need another car. He is the best! More

Excellent Experience This is the second car I have purchased from Theresa - Both experiences were excellent as she was patient with me through my questions (my old car was This is the second car I have purchased from Theresa - Both experiences were excellent as she was patient with me through my questions (my old car was 12 years old so I was curious about all the new technology). I love all the Eyesight safety features of my new Crosstrek. I love that VanBortel has a no dicker sticker policy, Theresa explained the cost and inevitable fees so there were no surprises when I picked up my new car the next day. I highly recommend VanBortel and Theresa Scott. Top notch! More

2019 Outback I have owned five Subarus . Obviously I rate the vehicles well. Ashley was a very polite and helpful sales person. She has also followed up well wi I have owned five Subarus . Obviously I rate the vehicles well. Ashley was a very polite and helpful sales person. She has also followed up well with my one concern. That concern does not have to do with the mechanical operation of the car but the poorly designed roof rack for carrying longer canoes and kayaks. If I were to buy another Subaru, I would seek out Ashley! More

best ever car buying experience! Great service when buying a new car: dedicated team (thank you Ashley and Susanne!) to make the choosing the right car and then trying it out process Great service when buying a new car: dedicated team (thank you Ashley and Susanne!) to make the choosing the right car and then trying it out process smooth and fast, all questions answered to complete satisfaction (they will call an expert if they don't know the answer), cars are priced fairly and the business offers financing help with acceptable interest rates; overall a very pleasant experience, I strongly recommend Van Bortel Subaru dealer to anybody looking for a new or used car! More

Great Experience We had a great experience from the minute we walked in the door. We did not have an appointment and just had wanted to check out a few models that we We had a great experience from the minute we walked in the door. We did not have an appointment and just had wanted to check out a few models that we had been researching online. Sue provided all the information we needed and had cars brought around for us to test drive quickly. She was available and thorough, but also let us check everything our without being overbearing. My daughter has a hard time with change and needs to be involved in the process to not be stressed when her surroundings change. When we came in for the second appointment with Sue for test drives she engaged not only with us, but with our daughter as well. Brought her into the process and made her feel comfortable. We went to grab our booster seat from the car for the test drive and came back to find Sue on the floor of test car with our daughter showing her all the buttons and features. Ordering the options we wanted was easy and picking up the vehicle was seamless - David was great showing us all the details of our new vehicle and making sure we were all set. Even the financing piece was super quick and painless. Sue even assisted us with turning our Chevrolet lease in at Van Bortel Chevrolet after GM gave us the run around. To top it off, about a week after picking up our new Ascent (which we LOVE) Sue called me to check in - her first question wasn't about the car, it was about our daughter, and how she was handling the change. Sue is a great representative for your dealership - she focuses not on the sale, but the people and their needs. I know where we will be buying our vehicles in the future! More

Great experience Theresa helped me buy my first new car in 2013. She is very knowledgeable, and if not sure on a fact or item, will do her due diligence to get you the Theresa helped me buy my first new car in 2013. She is very knowledgeable, and if not sure on a fact or item, will do her due diligence to get you the correct information in a timely manor. During the 5 years of ownership, Van Bortel stuck by my side with maintenance and warranties with no questions about repairs to be made. They truly put the customer first! I had such a great time and love (van bortel) Subaru so much I had to come back for a 2019. Theresa also helped me with the process, as well as being my advocate when it came to my trade in value. It again was a pleasant and painless purchase! More

Excellent experience- very customer service oriented! I love Van Bortel Subaru! I love than I am a female and have no issues going into a dealership to buy a car. There’s no pressure, no hasseling, no iss I love Van Bortel Subaru! I love than I am a female and have no issues going into a dealership to buy a car. There’s no pressure, no hasseling, no issues. Sue did a great job listening to us and assisting us in figuring out what we were looking for in a car— at a price point we were comfortable with. I have and will continue to recommend them to everyone I know! This was our 6th purchase from Van Bortel. We’ve had a great experience each and every time! Thank you for making it so easy! More

very positive experience Theresa Scott assisted me with a Subaru lease 3 yrs. ago. It was a positive experience. So, this May 2019, I decided to buy a subaru forester. Theres Theresa Scott assisted me with a Subaru lease 3 yrs. ago. It was a positive experience. So, this May 2019, I decided to buy a subaru forester. Theresa again assisted me. She is such a joy to work with. She is professional, knowledgable and made me feel comfortable throughout the entire process . She worked hard to find me a car that fit my needs. I wouldn't hesitate to recommend Theresa and Van Bortel More

Very comfortable When I walked into Van Bortel Subaru, I was only interested in pricing the model I wanted. Sue sat down w me and we talked about the car I wanted and When I walked into Van Bortel Subaru, I was only interested in pricing the model I wanted. Sue sat down w me and we talked about the car I wanted and the price range with the different options. As it turned out, I was very comfortable discussing my own options and I was able to buy a new car that day. Sue was genuine without being anxious to sell a car. Thank you for a very comfortable experience. More