Van Bortel Subaru of Victor

Excellent service department I called when my tire pressure light came on and asked if they could just look at it quick. They said come in today and they would squeeze me in. I I called when my tire pressure light came on and asked if they could just look at it quick. They said come in today and they would squeeze me in. I went and they took my car right back and also did an oil change without an appointment. They were friendly and professional and I was out of there quickly. Nice to know they can squeeze you in when you need something. More

Small town service big city expertise. From purchasing to getting my vehicle serviced.... It's been a great experience. The sales person worked with us to get exactly the vehicle I wanted From purchasing to getting my vehicle serviced.... It's been a great experience. The sales person worked with us to get exactly the vehicle I wanted. The finance person explained everything to me and was very patience. She gave me all my options. The service is always very knowledgeable and friendly. Love the shuttle service as they are very friendly as well. Thank you. More

First Time Car Buyer For my first time buying a car, it was one of the easiest and lowest stress experiences I could have hoped for. I inquired online and scheduled an app For my first time buying a car, it was one of the easiest and lowest stress experiences I could have hoped for. I inquired online and scheduled an appointment for a test drive with Vince Bovenzi, and the car was waiting outside when I arrived. He sent me off on my own test drive and did not even accompany me. When I returned, we walked through the pricing and I went on my way. There was no mention of signing anything, or any pressure to make a deal that day. The next time I even heard from Van Bortel was when I called backs a few weeks later to inform them that I would be interested in purchasing the car. I did an extensive amount of research on fair purchase pricing for the car (2015 Legacy), and the deal I was offered was more than fair. I was also approved for a lower rate than what my credit union had offered. The business managers I worked with (Steve and Tammi) were also great and made me feel incredibly comfortable during the whole process. I will be returning to Van Bortel to have my car serviced, and look forward to my next buying experience! More

regular service excellent service, very personable .clean dealership. have purchased 6 Subaru's from this dealership and have recommended it to hundreds of others .t excellent service, very personable .clean dealership. have purchased 6 Subaru's from this dealership and have recommended it to hundreds of others .the finance department goes over and above to make you satisfied. service needs a bigger, newer facility!!!! More

Everyone pays the same low price and it's great! My wife and I came into Van Bortel Subaru looking for a new 2014 Outback to replace our Toyota Rav4. We came in when it was busy on a Saturday and go My wife and I came into Van Bortel Subaru looking for a new 2014 Outback to replace our Toyota Rav4. We came in when it was busy on a Saturday and got the next available salesman, Jim Pennell. Well we got one of the best! We told Jim what we were looking for (replacement, with some features but not a ton in order to keep the cost down). He pointed us at an Outback Premium which we drove on our own. We were clear that we were going to do some more cross shopping and would be back once we were ready. He wished us a nice day and we were off. No pressure, no calls. A few weeks later we were ready to buy and called Jim. He helped us pick out a car, and was always responsive to emails. When we came in to sign the paperwork, that was easy too. They just showed us the add ons, and we declined them. They said "ok", and there was no pressure to sell beyond that. It was a great experience and we'll be back next time we need a Subaru! More

2nd time buyer As our 2004 Forester turned over 200,000 miles we picked up our new 2014 Outback! We returned to VanBortel after doing some online research for pric As our 2004 Forester turned over 200,000 miles we picked up our new 2014 Outback! We returned to VanBortel after doing some online research for price comparison, we found they still had the best price and knew they had great service from experience so we returned. Our sales rep. was a great help and we ordered just what we wanted - never pressured to buy what was on the lot. Now we have 2 Subaru's because we are keeping the old one! More

No need to shop around....... Compared to other dealerships I have dealt with in the past including another "No Dicker Sticker" this was the most pleasant, smooth and rewarding exp Compared to other dealerships I have dealt with in the past including another "No Dicker Sticker" this was the most pleasant, smooth and rewarding experience ever! It was so smooth I barely had to ask a question and the salesman made me feel like the dealership was my friend unlike other experiences I have had with other dealers. I purchased a new 2005 Honda locally and it was a grueling experience but when I left Van Bortle's I felt satisfied and confident about the whole experience and already have recommended Van Bortle to others. More

Best buying experience EVER I have purchased many cars in my life, with no experience ever coming close to that of the Van Bortel experience. I was looking at the new Subaru Cros I have purchased many cars in my life, with no experience ever coming close to that of the Van Bortel experience. I was looking at the new Subaru Cross Trek and hadn't had a chance to see the vehicle, so in inquiring online, we received an immediate phone call from Vince who invited us up that day to take a test drive. Vince met us at the door on an incredibly busy Saturday morning, had a demo car waiting for us to test drive, and sent us on our way. Of course, I fell in love with the car, and by the time we came back, Vince had the options and the availability of the vehicle waiting for us to discuss. The vehicle ordering process was flawless, with no pressure whatsoever, and when it came time to pick up the vehicle (it was in sooner than expected as well), the purchase process was handled excellently. We were given a loaner vehicle to take away to have dinner while the final paperwork was being finished, and we drove away with our new vehicle in such a short period of time, I will return to Van Bortel for all of my vehicle needs, even though it is an hour and a half from my home and there are plenty of other Subaru dealers I could go to. I will also refer my friends and family members, that is huge. Thank you Van Bortel for the buying experience of a lifetime. You know customer service and you knock it out of the park! More

Van Bortel Subaru is wonderful They get my car right in for service, and usually takes less time than I was told. Love this dealership. This is my 3rd Subaru and I do not think I w They get my car right in for service, and usually takes less time than I was told. Love this dealership. This is my 3rd Subaru and I do not think I would buy another type of car. More