Van Bortel Subaru of Victor

Love the respectful, well-trained staff at VanBortal's I have been going to VanBortal's for about 12 years now. What is remarkable is the PROGRESSION of the level of service. The quality and personalizat I have been going to VanBortal's for about 12 years now. What is remarkable is the PROGRESSION of the level of service. The quality and personalization of customer service gets better year, after year. And, I love that they all seem to love what they are doing. Huge bonus- the staff are all pet lovers and know my dog's name. THAT is true passion for your work! I would never buy or service my Subaru elsewhere. More

Love my Outback I was debating between a Nissan Rogue and the Subaru Outback. Vision Nissan salesmen lied to me, raised the price of a used car. I decided to go to Va I was debating between a Nissan Rogue and the Subaru Outback. Vision Nissan salesmen lied to me, raised the price of a used car. I decided to go to Van Bortel and bought the car immediately. Shawn Pies, the salesman was great!!! Let my husband and myself drive the outback, went over the price and gave us an estimate for my trade in. We agreed then we talked to Kevin Hunt and the deal was sealed!!! All the 2014 vehicles were sold so I had to order a 2015, at first it was supposed to be in Canandaigua late Nov. then early Dec. Finally on Dec. 16th it was delivered, I picked it up on Dec. 20th. Shawn said because I was so patient he bought me flowers!! Not sure if he does that for everyone but it sure made my day! I can't say enough about my experience with Van Bortel. I LOVE THE OUTBACK, THE BEST DECISION EVER!!! Runs great. Shawn has called a couple of times checking in to see how it was and if I had any questions or problems. Would I recommend Shawn Pies and Kevin Hunt? DEFINITELY!! Would I recommend the Subaru Outback? DEFINITELY!! Would I recommend Van Bortel Subaru? PRICELESS!! More

December inspection plus! My current Outback is the 6th I have purchased from Van Bortel. I scheduled an appointment for my December inspection plus a check of the windshield w My current Outback is the 6th I have purchased from Van Bortel. I scheduled an appointment for my December inspection plus a check of the windshield wipers for the winter. They replaced the blades and inserts. Driving on the Thruway and in the winter weather, I have greatly appreciated the new wipers! Also had a wonderful chat with Karl Lindemuth during the (short) wait! Thank you! More

Would never take my car anywhere else. Took my car in for a last minute appointment made after I had been startled to find some of my electronics had stopped working. After calling to be gr Took my car in for a last minute appointment made after I had been startled to find some of my electronics had stopped working. After calling to be granted more time for diagnosis, Steve called me to inform me that they had found the problem, and the dealer that had originally sold my car had installed the dealer add-ons incorrectly. To remedy the problem, the Service Department warrantied my claim, and repaired everything that the other dealer had botched. Not only was this done in a timely manner, but it was also done with the utmost amount of quality, as my electronics are now all working better than they had before the issue arose. Having worked in a service department before, I understand the disasters that can happen, and have witnessed plenty firsthand. But Van Bortel made this major repair feel like I had dropped my car off for an oil change. The professionalism by everyone there is second to none, and I'd never even contemplate taking my car somewhere else. Thank you Van Bortel for your assistance, and I look forward to visiting you guys for all of my Subaru needs! More

honest service department Had my tires rotated at Dunn Tires in Webster, NY. Dunn staff told me my brakes were dangerous and needed to be replaced. I declined and took my car t Had my tires rotated at Dunn Tires in Webster, NY. Dunn staff told me my brakes were dangerous and needed to be replaced. I declined and took my car to Van Bortel Subaru. I asked Van Bortel staff Steve Mueller to check my brakes. He told me my brakes were fine. I told him that Dunn Tires said my brakes were dangerous. Steve said he would do a careful double check. He then told me I had approximately 10,000 miles left on my brakes before they would need replacing. Steve could have said that, after checking more closely, I did need new brakes or would need them soon. Instead he was honest about it. Also, my sales person, Theresa All, was great when I purchased my vehicle. I ordered a car and did not like it when it came in. She told me I didn't need to take it and found me a vehicle I liked better. Pretty good customer service. More

Great dealership and vehicles We have leased or purchased five Subarus from Van Bortel since 2010 (two foresters and three Imprezas). We love the vehicles and look forward to futu We have leased or purchased five Subarus from Van Bortel since 2010 (two foresters and three Imprezas). We love the vehicles and look forward to future transactions. The sales process has always been great. We have always dealt with Peg Walsh and Kevin Hunt. This dealership really understands and practices customer service. We dont envision ever purchasing a car from anyone else. More

GREAT!!! I went to VanBortel to buy a new Subaru. There was not doubt that I was going to purchase only a Subaru and this would be my 5th. I came from Vermon I went to VanBortel to buy a new Subaru. There was not doubt that I was going to purchase only a Subaru and this would be my 5th. I came from Vermont and let them know right off the bat that this was going to have to be fast because I had only two days to complete the sale. I purchased a new Cross Trek Hybrid which only took an hour and a half of my time. I left and they had the car ready for me the next morning when I returned. The trade in value I received was good and the price of the new car was also. I will travel from Vermont and buy from them again. The sales person Jim Bertino was helpful, polite and charming. More

The Subaru Legacy and Van Bortel are the best This is the second new Legacy we have purchased from Van Bortel. It is truly a pleasure doing business with them. My wife and I love the Legacy . I w This is the second new Legacy we have purchased from Van Bortel. It is truly a pleasure doing business with them. My wife and I love the Legacy . I would recommend Subaru and Van Bortel to everyone. As a side note I would like to say that my 2011 Legacy was in a terrific accident and was totaled, but the driver left with non-life threatening injuries. I am sure the Subaru save the drivers life. More

As good as all the talk! We had heard that Van Bortel was a cut above and we had the pleasure of experiencing that with the purchase of our 2015 Outback. Shawn, Jacob and Ke We had heard that Van Bortel was a cut above and we had the pleasure of experiencing that with the purchase of our 2015 Outback. Shawn, Jacob and Kevin all handled the questions we had quickly and honestly. It was a pleasant experience buying from them. The car was delivered sooner than promised. We were given and arrival time. We got there early to look over the car before dark. Everything was as expected and any dealer installed options were on and working correctly. We were offered a few options during the paperwork signing, but we did not feel pressured in any way to purchase these options. A good group of folks to work with. Should the outback live up to our expectations and the service department be dependable when we need it, I will definitely purchase here again. More

Fantastic experience This was by far the best experience I have ever had buying a car. The no pressure environment was wonderful. The sales staff was very knowledgeable an This was by far the best experience I have ever had buying a car. The no pressure environment was wonderful. The sales staff was very knowledgeable and extremely helpful. I cannot say enough good things about Van Bortel. This is the only dealership I have ever left the license plate ad on my car and the only dealership I have ever recommended to someone else. More