Van Bortel Subaru of Victor

Pleasant Experience Car buying is not one of my favorite experiences. It was a pleasure to do business where there is no haggling between salesperson and management to g Car buying is not one of my favorite experiences. It was a pleasure to do business where there is no haggling between salesperson and management to get the best deal available and no pressure to buy. The trade in value of my old car was more than I expected. The person who went over the final instructions of the operation of the vehicle was courteous, patient and fully explained all the instruments. Thank you for a gratifying experience. More

Every visit and purchase at this dealership has been a good VanBortel Subaru is a dealership that all the ther dealers should emulate. The car purchase deals are straight forward without the usual "trading non VanBortel Subaru is a dealership that all the ther dealers should emulate. The car purchase deals are straight forward without the usual "trading nonsense" and the auto cost is always a small fixed profit over the dealer cost. No dickering ! The service has always been by appointment and is prompt and always complete. Any additional items noticed are always announced beforehand for customer approval. The prices are always fair and reflect the work done with no extras. All of the employees are always courteous and helpful in any way they can be. The dealership has a dress code and sales as well as service persons courteous and well informed. It is a pleasure to do business with this dealer. From the owner through all the employees they do everything to gain customer approval and continuing business. This dealership is truly exemplary, and I plan to buy all future automobile purchases here. I always highly recommend VanBortel to all friends and relatives. In addition to all of the above comments, I am totally happy with the Subaru automobile and plan to continue to buy them. They are a great, reliable car at a reasonable cost and have always been trouble free over long periods of enjoyable use. They are a great value. In short, I could not be happier with the product or the dealer and highly recommend them. Chris F. Nilsen, Satisfied customer since 2004 More

Awesome What an awesome experience I had at Van Bortel Subaru. It was so easy and enjoyable picking out a car. They were so welcoming and made my decision a s What an awesome experience I had at Van Bortel Subaru. It was so easy and enjoyable picking out a car. They were so welcoming and made my decision a smart but fun experience. I can't encourage those out there enough to go to Van Bortel! Lee More

Professionalism Exemplified! I was warmly greeted as I entered the showroom. I described the car I wished to test drive to the receptionist and she told me the salesperson to whom I was warmly greeted as I entered the showroom. I described the car I wished to test drive to the receptionist and she told me the salesperson to whom I wished to speak was at lunch. She then invited me to sit down and indicated that someone would come to help me. Within a very few minutes a gentleman was at my side and pointed out to me that the car I was interested in had already been brought to the showroom door. I drove the car for awhile and when I returned to the showroom Therese All had returned from her lunch break. What followed was a very thorough discussion of the particular car I was interested in and which included all the financial options available to me. I had lost my husband of 57 years 6 months previously and this was a whole new experience for me. Everyone was extremely kind and professional helping me through the car buying process and I felt very comfortable throughout this new situation. I had already visited 2 other dealers in my quest for a new car and Van Bortel Subaru is head and shoulders above any other dealers in their professionalism, and all aspects of customer interaction. I certainly will recommend Van Bortel Subaru to all my friends and family. I send you my sincere "Thank You" for a very pleasant car-buying experience! More

Consistently great We just picked up our 3rd vehicle purchased from Van Bortel. The service and sales experience from the friendly and knowledgable staff is consistentl We just picked up our 3rd vehicle purchased from Van Bortel. The service and sales experience from the friendly and knowledgable staff is consistently outstanding. There is a great balance between low pressure and attentiveness in the sales and business teams. The straight-forward approach to pricing and value-added service plans add to the appeal of this dealership. More

Impreza sedan 2015 Our interaction with VanBortel Subaru was outstanding both in terms of working with our sales person (Vince) and the sparkling Impreza we purchased. V Our interaction with VanBortel Subaru was outstanding both in terms of working with our sales person (Vince) and the sparkling Impreza we purchased. Vince was enormously helpful in helping us make the decision between an Impreza and a Legacy. He carefully allowed us to explore the variables while patiently adding information as requested. His knowledge, patience, and thoroughness helped us find the car which was a perfect match for us in terms of options, color, economy, price, and size. More

Easy, Friendly, Professional What a nice surprise when we shopped at VanBortel that we were not bombarded with sales people. We took our time looking at the cars on the lot witho What a nice surprise when we shopped at VanBortel that we were not bombarded with sales people. We took our time looking at the cars on the lot without feeling any pressure. We decided to go inside and ask questions. Upon entering a receptionist greeted us. We waited a couple minutes before Sheryl greeted us. 3 months later we are proud owners of a Subaru! More

Covered my mistake. Initially went to Van Bortel on recommendation of an independent mechanic. Found they were very responsive to internet inquiries, no haggle, good pr Initially went to Van Bortel on recommendation of an independent mechanic. Found they were very responsive to internet inquiries, no haggle, good price. Had owned couple of outbacks previously and loved them. Thought this time would get with all the new options. Unfortunately, once received, quickly found that most of those were negative assets on our poorly maintained back country roads and hills. Van Bortel agreed to take it back (with 1,200 miles) with only a very small fee. Normally about 3 month backlog on new orders for this model, but fortunately turned out they had just received a demo vehicle that was configured the way we wanted, without the troublesome options, and they agreed to trade mine for that, and now have a great car well suited to our needs, and enough money back for next years home heating bill. More

a trustworthy dealership I bought a used Subaru from Van Bortel a couple of years ago. I was pleased with the buying experience. Jim Pennell was wonderful. I also use this de I bought a used Subaru from Van Bortel a couple of years ago. I was pleased with the buying experience. Jim Pennell was wonderful. I also use this dealer for any required service. The service experience is a smooth operation. This dealership really does value each customer. I always get email confirmation for each appointment that I make . There is always a follow up email asking how about each service experience. I will exclusively use this dealership. More

One of the best new car buying experience ever After researching new cars and visiting my current car dealership, Volvo, my wife & I went to Van Bortel Subaru to look at the new remade 2015 Outback After researching new cars and visiting my current car dealership, Volvo, my wife & I went to Van Bortel Subaru to look at the new remade 2015 Outback. It was rated quite high and basically had everything my 2010 XC70 had, except better gas milage with AWD ... and much lower cost. We were only 'looking' but our Van Bortel salesman said I should drive one. We liked it and he showed us the 'numbers' and also looked at our car for trade-in. To my surprise, Van Bortel way was 'mirror' to the way Consumer Reports has advise readers to follow, which I have followed for years, with 'Van Bortel cost' and resale. Having done my research it was the suggested CR cost plus and trade-in also mirrored Edmonds 'blue-book' trade in for our area. The problem, there was a long wait for them and we were leaving by end of Feburary for 2 months. Our salesman said let us order it but if you find another car, just let us know and no obligation, no downpayment. Well the car did not come in HOWEVER, 'not your fault', and our salesman stated, if you still want it, it will be here for you when you come back! We came back on a Sunday, we arranged the financing with Van Vortel with a phone call from them while on my trip and picked up the car on Wedneday the week of my return ... all agreement honored and a very happy new car owner. Van Bortel went above & beyone and highly recommend them. I just wonder why the other dealers do not work that way. More