Van Bortel Subaru of Victor

Great Experience, Not So With Other Dealers In The Past I have been trying to find odd parts for my 2003 Subaru Baja on line for several weeks and have not had a lot of success. I went to VanBortal Subaru I have been trying to find odd parts for my 2003 Subaru Baja on line for several weeks and have not had a lot of success. I went to VanBortal Subaru in Victor finally, thinking it would cost a lot more than on line. IT DOES NOT! A very nice gentleman, Chris, from the parts counter introduced himself to me asking what he could help me with. I asked if he had the time for me to point out "on my Baja" what I needed. Not more that 3 seconds later, Chris was standing in front of me asking where I parked my car. He not only took the time to scan and look up my parts, but gave me suggestions on those no longer carried by Subaru. He was greta, the experience has rebuilt confidence in dealers (especially VanBortal, as we have three). Hat off to Chris, his knowledge, expertise, professionalism, and most of all cogenial/friendly demeanor. More

Superior, Excellent Had major engine work done. All individuals were very professional, courteous, and exceptionally pleasant. Always smiling and soft voiced. Could no Had major engine work done. All individuals were very professional, courteous, and exceptionally pleasant. Always smiling and soft voiced. Could not remember ever receiving such fine service. The front desk people, service rep who analyzed problem, technician who fixed engine and all others were great. The best auto place I have ever visited. Actually, the best business that I have had the privilege to work with. More

Above & Beyond I called to see if I could get an appointment at the beginning of the week, because I had a long trip coming up, and needed my car fixed quickly. They I called to see if I could get an appointment at the beginning of the week, because I had a long trip coming up, and needed my car fixed quickly. They were booked - but told me to bring it in anyway, as early as possible, and they'd try to fit it in. I showed up just after they opened Monday morning, and despite being very careful not to promise me anything timewise, they kept me updated, and had the problem diagnosed and then fixed, and I was headed home by noon! This was after several repairs, because they looked carefully at everything, and gave me a rundown of "This is your immediate problem - repair costs x; this is a related issue that is not a problem yet but will be in a year, replacement would cost x or cleaning would cost x; here's an unrelated problem we saw along the way, that is not causing you an issue at all right now, but may in the future, and would cost x" and let me choose what I wanted done after making sure I understood each piece approved. Also, the various repairs that I'd approved originally added up to almost $500, which I'd agreed to - but while the repairs were being done, my service representative took it upon himself to do a little research and find a program I qualified for that covered almost all of it. More

Happy Surprise To my delight, my car was ready ahead of schedule when I went for my recent service appointment! I've always had a good experience at Van Bortel. To my delight, my car was ready ahead of schedule when I went for my recent service appointment! I've always had a good experience at Van Bortel. More

Excellent in every way Although I had to wait a bit longer for my Subaru Outback than I thought, I was very pleased with the communication, kindness and understanding of Vin Although I had to wait a bit longer for my Subaru Outback than I thought, I was very pleased with the communication, kindness and understanding of Vince, my salesman. He contacted me even on his day off to address my anxiousness with regard to my lease being up on my car. They far exceeded my expectations in every way! And I love my Subaru! More

Worth the wait. The sales staff, Shawn and Nicolle in particular, were courteous, respectful, friendly and willing to work to earn my business. Like most buyers, I wa The sales staff, Shawn and Nicolle in particular, were courteous, respectful, friendly and willing to work to earn my business. Like most buyers, I want a fair deal for my hard earned money and I don't want to haggle back and forth for hours. I felt they exceeded my expectations. Sure I had to wait longer than I wanted for my new 2015 Outback Limited, but I wanted specific options and was told up front that the order would take 2-3 months, which it did and I can say now it was worth the wait. Thanks! More

Met all expectations. My Outback is the first new car that I've bought by myself. I was pleased with everything (except maybe the wait but they were upfront about that fro My Outback is the first new car that I've bought by myself. I was pleased with everything (except maybe the wait but they were upfront about that from my first visit to Van Bortel.) I really liked the honest pricing & not having to get approval from the "manager" for the trade allowance. More

Had service done on my 2015 Subaru Forrester Excellent communication by service department. Reviewed all work that was planned to be done and amount of time it would take. Also went out of way to Excellent communication by service department. Reviewed all work that was planned to be done and amount of time it would take. Also went out of way to help me with some questions regarding the Bluetooth. More

Everything should be this good! Bought my new Outback last year, Good Price, Excellent Sales Person , what really impressed me was the honest and very fair trade in value they gave m Bought my new Outback last year, Good Price, Excellent Sales Person , what really impressed me was the honest and very fair trade in value they gave me without hassle. No xx just straight honest dealing. Can not imagine going anywhere else after this experience. Since that time the high standard has been maintained during Service visit, I am picky and not an easy customer but they have delighted me. More

The BEST car buying experience of our lives! We have bought 6 brand new vehicles in our married life, Ford, Chevy, Dodge...This was our first experience with a Subaru dealership, we had to drive We have bought 6 brand new vehicles in our married life, Ford, Chevy, Dodge...This was our first experience with a Subaru dealership, we had to drive over 80 miles to get there, but they came so highly recommended that we had to 'give it a shot'. Bought the Forester, no pressure, no gameplaying or dickering over the price, the salesperson filled the "bucket list" of what we wanted, never has it been so easy to buy a car. Upon the delivery of our vehicle, financing was prompt and efficient with the paperwork completed properly, and the gentleman that went over the features of our vehicle answered all our questions thoroughly. This is a five star dealership that is worth the drive!!!!! More