Van Bortel Subaru of Victor

Third time the charm With aging vehicles, the time had come to go through the dreaded "look for a new car" ordeal. On previous searches we had stopped at Van Bortel, but With aging vehicles, the time had come to go through the dreaded "look for a new car" ordeal. On previous searches we had stopped at Van Bortel, but found the Subie interiors uncomfortable. After a winter of research about AWD and too much snow, we stopped in again. We were fortunate to meet Jim Bertino, who seemed to intuitively understand what we were looking for. After a test drive in a Forester, we were disappointed again. Before we had time to turn around, Jim had an Outback ready to go. Much better! Like many, we were going to have to wait though. Prior to ordering, we reviewed our needs with Jim. His knowledge of the options, especially EyeSight plus willingness to show them on actual vehicles was helpful. There have been massive changes in cars in the last 12 years and we needed to be updated. The informative Subaru lit helped too. We got so excited we double ordered some accessories! We appreciated being able to take advantage of a cooperative credit Van Bortel offered. Ben W checked out our trade. When the car arrived, Kevin Hunt clarified how the credits we had coming could be used to our advantage. He worked smoothly with our credit union and insurance agency. The people and management polices at Van Bortel Subaru are a refreshing change from most other dealers from our POV. Our positive buying experience meant we were not frustrated and cynical about the process when the car arrived. We were ready to enjoy our new Outback! More

Excellent in every way In 2011, I bought a new 2012 Outback from Shawn Pies. He was so easy to work with: courteous, informative, patient and also willing to answer any of m In 2011, I bought a new 2012 Outback from Shawn Pies. He was so easy to work with: courteous, informative, patient and also willing to answer any of my questions after my purchase. Really good service was big on my list of "must haves". Wow! have I been impressed with the service at Van Bortel...ease in scheduling, availability of appointment times, professional and courteous service, comfortable waiting area. Everyone I have dealt with has been kind, courteous and professional. I would rate it as "Outstanding". More

Great buying experience I just bought my first Subaru and found the experience with Van Bortel and especially with Theresa All to be excellent. There was no high pressure. I just bought my first Subaru and found the experience with Van Bortel and especially with Theresa All to be excellent. There was no high pressure. Theresa was very knowledgeable about the vehicles, the new safety features and the pricing. All of the paperwork was taken care of and the delivery was quick and efficient - no sitting in the dealership for hours which has been my previous experience. I would recommend Van Bortel and Theresa All to my friends. More

Great Service This is my 2nd vehicle purchased from Van Bortel and the service always amazes me. I ordered my car a few months back and Karl kept me up to date on t This is my 2nd vehicle purchased from Van Bortel and the service always amazes me. I ordered my car a few months back and Karl kept me up to date on the status of the build and delivery. Karl is extremely professional and friendly, I would highly recommend anyone looking for a Subaru to deal with him! More

Fantastic Service I had been working with Karl for a few months trying to find the perfect used car and his patience and cooperation astounded me. He never once pressur I had been working with Karl for a few months trying to find the perfect used car and his patience and cooperation astounded me. He never once pressured me into anything, and we worked through the entire process on my schedule. He found me exactly what I was looking for and gave me what I asked on my trade. Everyone I dealt with was a pleasure to work with and I am 100% satisfied with my decision to use Van Bortel. I now understand why my friends and family speak so highly of that team. If/when I buy a new subaru I will definitely be back! More

Wonderful dealership! We just purchased our third vehicle from Van Bortel. Karl Lindenmuth was our salesperson for all three vehicles. He is professional, open and honest We just purchased our third vehicle from Van Bortel. Karl Lindenmuth was our salesperson for all three vehicles. He is professional, open and honest. When we experienced an issue with our first vehicle choice, he was extremely helpful in getting it resolved. We love the atmosphere and business model at this dealership and recommend it to everyone we talk to. More

An exemplary dealership. We just bought our third car from Van Bortel. What we appreciate the most is the total absence of the traditional car dealer flim-flam. A fair price We just bought our third car from Van Bortel. What we appreciate the most is the total absence of the traditional car dealer flim-flam. A fair price was offered and a generous trade-in allowance was given for our old car. All staff were cordial and very professional. The communication was excellent throughout, with no pressure or back-room dealings. Van Bortel exemplifies the kind of dealership that makes buying a car a pleasure. More

Buying a 2016 Subaru Outback 3.6 at Van. Bortel's Vince Bovenzi was my salesperson and he was truly professional and through. We also worked with our finance man, Kevin Hunt who was thorough and accur Vince Bovenzi was my salesperson and he was truly professional and through. We also worked with our finance man, Kevin Hunt who was thorough and accurate. I got an excellent dollar for my wife's 11 year old Audi S4. The Audi had been my car since new but I bought my son's used Infiniti a 2011 G37XS turning over the Audi to my wife. After driving it for two years, she decided she preferred her previous car, a 2006 Outback turbo. She found she missed the storage capacity of her previous Outback as well as its automatic transmission. Vince worked with us starting on a Sunday. He actually gave us a trade-in value from several photos I mailed him as well as an accurate verbal description. We were patient waiting for the new Outback. We ordered a 2015 model in June but received a 2016 in early Sept at no extra cost! My wife loves the car and seems reluctant to allow me to drive it! Kudos to the staff at Van Bortel Subaru. Best dealer experience I ever had. More

An awesome car buying experience This was my first time dealing with VanBortle Subaru and it was a great experience. The sales personnel were very knowledgeable and thorough. There we This was my first time dealing with VanBortle Subaru and it was a great experience. The sales personnel were very knowledgeable and thorough. There were no surprises at any point. I'd highly recommend this dealership to my friends and family! More

A painless car buying experience Buying a car from Van Bortel Subaru is a different experience from any other dealer I've ever dealt with. There was zero pressure from the salesman, Buying a car from Van Bortel Subaru is a different experience from any other dealer I've ever dealt with. There was zero pressure from the salesman, or the finance guy. This was actually my second purchase from them, and it was the same great experience both times. More