Van Bortel Subaru of Victor

Best car buying experience EVER! Like push the "EASY" button I'm 55 now, and bought my first car right out of college at 23. Back then, as is today - "you have to walk out of dealership at least 3 times before d I'm 55 now, and bought my first car right out of college at 23. Back then, as is today - "you have to walk out of dealership at least 3 times before dealer will meet you at the fair price you want. Not so, Van Bortel - best car buying experience ever! No hassle, no haggling. My salesperson, Karl, was so attentive to me as customer that it was more about establishing a relationship, than making a "deaL". He was responsive, professional, straight foward - he helped me get everthing I wanted in my unique circumstances. He went 'above and beyond' my expectations by providing me with a loaner until my 2016 Crosstrek was delivered. (And the loaner was spectacular 2015 Forester XT!) It was more about "relationship" and "valueing" me as a customer that I now consider Karl a real friend. After buying cars over 32 years now, I found a home. I will never buy from anyone else. That is a comforting feeling. More

Van Bortel is just, THE BEST I have bought a lot of cars in my 73 years. I am quite good at getting the best price. At Van Bortel Subaru my skills were not needed. They made me I have bought a lot of cars in my 73 years. I am quite good at getting the best price. At Van Bortel Subaru my skills were not needed. They made me an offer that was $500.00 less than I was going to offer them! Van Bortel IS simply THE BEST! They treated me great. More

Great stress free experience for both sales and service I have brought 5 different vehicles to Van Bortel for service over the last several years and all but one experience was excellent with the remaining I have brought 5 different vehicles to Van Bortel for service over the last several years and all but one experience was excellent with the remaining one quickly resolved by Mark Williams. I have been to each and every Subaru dealer in Western NY and purchased new vehicles from two of them. My experience purchasing a vehicle from Van Bortel was extremely pleasant. Karl Lindemuth answered all our questions and made the entire process stress free. Our next new vehicle will definitely be purchased from him as well. More

I'll never go anywhere else. This was my second Subaru in as many years, and I had an even better experience this time around. Karl, my salesperson, made me feel like I was the on This was my second Subaru in as many years, and I had an even better experience this time around. Karl, my salesperson, made me feel like I was the only person in the building and took as much time as was needed to answer my questions. I then worked with Tammi to get the financials finalized, and she made the process easy and seamless. More

First Ever Subaru Purchase = Perfect! My wife and I had been looking for a new vehicle for about a month. We decided on a new 2016 WRX. Looking over all the local dealer inventory we wer My wife and I had been looking for a new vehicle for about a month. We decided on a new 2016 WRX. Looking over all the local dealer inventory we were unsuccessful in finding anything that fit our needs. A friend of mine suggested that we give Van Bortel Subaru a try. I looked at their inventory and low and behold they had 15 to choose from. We made the hour and half trip to Victor and took one for a drive. Our sales associate Jeremy was great! Kevin Hunt helped us with the financing, great job as well! He got us the rate and term we wanted. He made our experience awesome! We bought the WRX for a great deal and we got what we wanted for out trade in. Everyone at VB was friendly and courteous. My wife and I totally understand why VB is one of the top Subaru dealers in the nation! They have great service department hours 6 days a week till 9pm! I'm sure we will return for our service! What a great way to buy our first SUBARU! More

"Best dealership by far" When a new car was in order back in May 2010, my son brought me to Van Bortel Subaru. After saying ‘no way’, I very quickly discovered this was not an When a new car was in order back in May 2010, my son brought me to Van Bortel Subaru. After saying ‘no way’, I very quickly discovered this was not an ordinary dealership. Saleswoman, Theresa All greeted me on the lot with a most beautiful smile and walked me through a fantastic ‘no hassle’ purchase of a ’10 Subaru Outback. I live about 135 miles away in Pennsylvania but always made my regular scheduled service appointments and it paid off when this past May on the 5th anniversary I was offered an incentive by Subaru to up-grade. Van Bortel is so worth the drive!! Arriving at Van Bortel in mid June for an oil change - once again I found Theresa, she presented me with a great trade-in deal to trade-up for a new 2016 Subaru Outback. The vehicle was ordered and I took delivery in late October. The great thing is I was able to work with Theresa via e-mail, phone and fax. I have always found all the staff at Van Bortel to be very outgoing, kind and courteous. One week after I had the vehicle I had a few questions, Theresa called me at home, had me go sit in the car and she walked me through more items on my new Outback. Theresa…Thank You so much for all your attention and help! You truly are very sweet and a real people person!! In the future I will continue to return to Van Bortel for service, even to just see all of their ‘people’. I LOVE my ’16 Outback, its ride and all its bells and whistles. I am a very PROUD owner of a new 2016 VAN BORTEL SUBARU - OUTBACK!!!!!!!! More

A Pain Free Experience Van Bortel Subaru made buying a new vehicle a pain free experience. The sales person, the finance manager and the person who instructed me in the ope Van Bortel Subaru made buying a new vehicle a pain free experience. The sales person, the finance manager and the person who instructed me in the operation of the vehicle were very knowledgeable, unrushed, organized and low key. The whole process moved quickly and without hassle. All my questions were answered before I asked them. It was a very positive experience. More

Excellent Sales Service I didn't have a good experience here in Delaware with a Subaru salesperson pushing an on-lot car, lying about order time for a new car, and undercutti I didn't have a good experience here in Delaware with a Subaru salesperson pushing an on-lot car, lying about order time for a new car, and undercutting by 20% on my trade-in. I was referred to Karl Lindemuth at Bortel Subaru 6.5 hours away who presented a number far beating any place else and hit the nail on the head for what I wanted and expected for my trade-in. I did my homework and research and his numbers were the most competitive. After purchase, any and all questions have since been addressed directly and immediately by Karl whenever they have come up. I will only deal with him for new Subarus from here on in. More

high quality service and treated with respect I have always had excellent service, job done on time and reasonable cost. The customer is always treated with respect and concerns are attended to. I have always had excellent service, job done on time and reasonable cost. The customer is always treated with respect and concerns are attended to. More

Terrific experience What a relief to be able to go to a dealership and get a price on a car without pressure or haggling or salesmen going to "the back" to consult with " What a relief to be able to go to a dealership and get a price on a car without pressure or haggling or salesmen going to "the back" to consult with "my manager". Everything went smoothly. Shawn communicated with us and followed up after we bought the impreza. And I love the car. The only negative is that the prices asked for extras (extended warranty, scotch guard, rust-proofing and service contract) seemed very high. We opted for none of these. More