Van Bortel Subaru of Victor

Easy, fast, no pressure to buy. The salesperson James Bertino was patient, knowledgeable, and considerate to my needs for a vehicle that would work for me. I'm a little person, and The salesperson James Bertino was patient, knowledgeable, and considerate to my needs for a vehicle that would work for me. I'm a little person, and James took in all the information I needed for a vehicle. I would recommend seeing James to help you with the right vehicle. Peter Rosser was also helpful and considerate to me at the dealership. More

Amazing!!! I cannot say enough wonderful things about Van Bortel Subaru! Everybody is so friendly and professional. This is one of those dealerships that I can w I cannot say enough wonderful things about Van Bortel Subaru! Everybody is so friendly and professional. This is one of those dealerships that I can walk into and know that not only am I going to be treated well, but I know that I can trust. I will be sure to send everybody I know looking for a Subaru (or any vehicle really) to this dealership! More

Great experience I am so happy I found Van Bortel. The search for my first Subaru began on-line. I found Van Bortel's site, which was offering upfront pricing, that I am so happy I found Van Bortel. The search for my first Subaru began on-line. I found Van Bortel's site, which was offering upfront pricing, that was already comparable to True Car pricing. It was not necessary to take something in stock to get that pricing, I was able to order exactly what I wanted. Jeremy assured me there was no obligation to buy the car if I changed my mind, they would find another buyer if needed. A good deal of the arrangements were made over the phone and via e-mail with Jeremy, and Steve in the business department. Jeremy was able to give me a range that my trade in would be worth (sight unseen), and Steve was able to get me a better interest rate than my bank was offering. When it came time to pick up my crosstrek, my trade in was assessed, and I was given the high end of the range given over the phone in the early stages. They never played the "shell game" with the price of the car or my trade in value. Cody went over the new vehicle with me, answered all of my questions and helped me program settings and Bluetooth. Jacob went over warrantee/protection options, but no pressure was ever applied to purchase any of it. Nice people, great car, no pressure, honest, up front sales approach. With out a doubt, the best car buying experience I have ever had. I know where my next Subaru will come from. More

Positive Experience I have purchased several cars at Van Bortel and each one has been a great car. The dealership folks from the sales person to the finance people to the I have purchased several cars at Van Bortel and each one has been a great car. The dealership folks from the sales person to the finance people to the service department have treated me well, made sure my questions were answered. Even ran into to Kitty in the parking lot and she personally asked if she could do anything to help. From top to bottom, great people. More

Subaru #14 This week we took delivery of our 14th Subaru, the last 7 supplied through Van Bortel Subaru. The entire Van Bortel Team is awesome starting with our This week we took delivery of our 14th Subaru, the last 7 supplied through Van Bortel Subaru. The entire Van Bortel Team is awesome starting with our Sales Associate, Theresa All and ending with the the young intern that assisted with the delivery of our 2016 Outback Limited. My experience has always been great, from Sales to Service. Subaru provides a quality product and Van Bortel provides a high quality team. We are customers for life. Great job Van Bortel. More

Great place I decided that I wanted a WRX STi, so I contacted Van Bortel. The initial contact was great. I was working with Vince who responded to all of my que I decided that I wanted a WRX STi, so I contacted Van Bortel. The initial contact was great. I was working with Vince who responded to all of my questions very quickly, and helped me work through the ordering process. At this point I was already starting to tell family and friends how great the dealership was . When my car arrived at the dealer. I went in to do some paperwork before picking up my car. I had already secured financing through a credit union. They of course wanted me to use their financing, but couldn't beat the rate I already had, so I wanted to use what I already had. I was then told that they could use my check, but I would have to wait for the check to clear. My check cleared the next day, but then I was told that I still could not pick up the car for 10 days. The reasoning given was that I could take the car and the credit union could revoke payment. That may very well be a possibility, however they have my name, address, SSN, at that point they would have my trade in, and another personal check from me as a down payment. If the worst case scenario happened I would be pretty easy to find. I would also expect the dealership to try and go out of their way to satisfy a customer, but apparently they are only interested in doing that if they can make money on your financing deal. This place would probably get 5 stars if you use their financing. If you don't (which is not an unreasonable situation), then the experience you have may resemble mine. Update: After I posted this review the dealership, worked to get me into my car. I can now say happily that I have my car and that the pick up process was great. Everyone was courteous and polite, and they have a plentiful selection of food and drink on hand. More