Van Bortel Subaru of Rochester

Purchase Experience The experience at Van Bortel Subaru was very pleasant. We did not feel any pressure to purchase the car we purchased. We test drove numerous vehicles The experience at Van Bortel Subaru was very pleasant. We did not feel any pressure to purchase the car we purchased. We test drove numerous vehicles and in the end we felt the Subaru Forester met our needs most completely. So far we are pleased with the touring version, but there is a lot of Technology to get familiar with. The only issue we've had was one day the radio wouldn't come on for a few hours. Suddenly it worked. It may have been doing one of the upgrades. We'll see if this happens again and pursue service if it does. More

exciting I had been curious about the Subarus for a few years now. I entered the dealership first time with only hearsay information. Amy, my sales representat I had been curious about the Subarus for a few years now. I entered the dealership first time with only hearsay information. Amy, my sales representative was pleasant, helpful and patient. Once decided on the Outback, I was given adequate instruction on the electronics. Although I am still learning, I find the car a joy to drive and love seeing the "purple butterfly" saying hello to me when I start up. I feel we are a team. If fact, I have named her - "Coco" for short or "Cocochino" for her long name. Her color is the Cinnamon Brown Pearl More

Everything went as scheduled for my dealer recall appt. I had an airbag recall that got serviced in the time that I hoped it would; however- not the dealership, but Subaru itself should allow for more proje I had an airbag recall that got serviced in the time that I hoped it would; however- not the dealership, but Subaru itself should allow for more projected time in the letter they send out to their customers as to how much time it should take.to complete the work for the recall. It makes a difference as to whether the consumer can just wait for the repair (which is what I did) or they have to get a loaner for the day. More

Extremely helpful Low oil warning light came on while driving, and I immediately went to the Subaru dealer on West Henrietta Road (where it was purchased). Excellent a Low oil warning light came on while driving, and I immediately went to the Subaru dealer on West Henrietta Road (where it was purchased). Excellent and immediate service, diagnosing the problem, replenishing lost oil. It should also be noted that I had a message on my recorder at home from Van Bortel Subaru that my Subaru Link software notified them that my oil was low an to make arrangements to bring in the car! More

Very helpful, and patient. I felt I was a pain, when at first I picked the car I wanted then found I wanted to add different options such as blind spot and remote starter. The s I felt I was a pain, when at first I picked the car I wanted then found I wanted to add different options such as blind spot and remote starter. The sales man, was very accommodating and after I apologized for twice changing my mind, I got the car I really wanted and love.. will definitely recommend Van Bortel Subaru to anyone wishing to buy a new Subaru. You have made this gal, very happy. Thank you to Tammy in financing and Sean and Joe, who was just starting out. More

Excellent service at a fair price-no pressure. Salesman went out of his way to make sure I was satisfied with car. Had problems with initial purchase and was able to rectify problem with another ve Salesman went out of his way to make sure I was satisfied with car. Had problems with initial purchase and was able to rectify problem with another vehicle at a fair price . Follow-up to sale was phenomenal. Would recommend to my friends without hesitation. More

Excellent customer service! I worked with Maggie Ridge and she really made me feel comfortable with the purchase of my Subaru. I felt that she looked out for my best interests a I worked with Maggie Ridge and she really made me feel comfortable with the purchase of my Subaru. I felt that she looked out for my best interests and she worked hard to find me the right car at the right price, which I really appreciated. Even when we hit a snag she reassured me that it would get worked out and never pressured me into making any fast decisions. I visited other dealerships too but I came back to Van Bortel because I felt it was a much easier and low pressure process. Everyone at the dealership is super friendly, both at Victor and Henrietta. It's evident that customer service is a key goal. This is the second Subaru I've purchased from Van Bortel and I would recommend the dealership to my family and friends. More

Great service, quick & efficient We did not spend a lot of time purchasing my new car. They were very quick. We felt like they were very knowledgable. They explained evereything to We did not spend a lot of time purchasing my new car. They were very quick. We felt like they were very knowledgable. They explained evereything to us in a quick and precise manner.. More

A greater place to do business when looking for a car. Their service department is excellent. Very friendly and helpful and don’t try to rip you off. Have done business with them for more than 10 years an Their service department is excellent. Very friendly and helpful and don’t try to rip you off. Have done business with them for more than 10 years and don’t have anything negative to say. Love my SUBARUs and will keep doing business with them More

Easy to deal with No bait and switch, appropriate price for trade in with no back and forth, and good price for new vehicle! Also, easy to get the exact vehicle I wante No bait and switch, appropriate price for trade in with no back and forth, and good price for new vehicle! Also, easy to get the exact vehicle I wanted by ordering it...they didn’t just try to sell me something on the lot! More