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Van Bortel Subaru of Rochester

Rochester, NY

4.9
142 Reviews

4211 West Henrietta Rd

Rochester, NY

14623

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Showing 142 reviews

March 24, 2020

Purchase Experience The experience at Van Bortel Subaru was very pleasant. We did not feel any pressure to purchase the car we purchased. We test drove numerous vehicles More

by rgh2423
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Neufeglise, Sierra, Terra, Ian Friedlander
March 23, 2020

exciting I had been curious about the Subarus for a few years now. I entered the dealership first time with only hearsay information. Amy, my sales representat More

by Chopchop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy, Chris,
March 19, 2020

Everything went as scheduled for my dealer recall appt. I had an airbag recall that got serviced in the time that I hoped it would; however- not the dealership, but Subaru itself should allow for more proje More

by davidsharp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure because it was for servce and their names are not listed
March 16, 2020

Extremely helpful Low oil warning light came on while driving, and I immediately went to the Subaru dealer on West Henrietta Road (where it was purchased). Excellent a More

by nwiesner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Technician
February 16, 2020

Very helpful, and patient. I felt I was a pain, when at first I picked the car I wanted then found I wanted to add different options such as blind spot and remote starter. The s More

by mntnsunset
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe, was just starting out, and was a huge decision in what I really wanted and got!, Shawn Pies , Tammy Kelley
February 10, 2020

Excellent service at a fair price-no pressure. Salesman went out of his way to make sure I was satisfied with car. Had problems with initial purchase and was able to rectify problem with another ve More

by Mfenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Pies
January 30, 2020

Excellent customer service! I worked with Maggie Ridge and she really made me feel comfortable with the purchase of my Subaru. I felt that she looked out for my best interests a More

by JS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maggie Ridge, Michael Hryhorenko
January 18, 2020

Great service, quick & efficient We did not spend a lot of time purchasing my new car. They were very quick. We felt like they were very knowledgable. They explained evereything to More

by dmahar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken, Jeremy Vitale
January 14, 2020

A greater place to do business when looking for a car. Their service department is excellent. Very friendly and helpful and don’t try to rip you off. Have done business with them for more than 10 years an More

by Dede
Recommend Dealer
Yes
Employees Worked With
Peter Rosser
January 08, 2020

Easy to deal with No bait and switch, appropriate price for trade in with no back and forth, and good price for new vehicle! Also, easy to get the exact vehicle I wante More

by Cstumpfschlauch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Zahm , Tammy Kelley
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