Back

Van Bortel Subaru of Rochester

Rochester, NY

4.9
142 Reviews

4211 West Henrietta Rd

Rochester, NY

14623

Directions

By Type

Showing 142 reviews

September 23, 2020

By far the best dealership I’ve purchased a vehicle from! I’m very picky and quite frankly not easy to deal with when shopping for vehicles. I don’t like to be bothered while I look around and VanBortel is More

by michael.jopson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Young
September 10, 2020

I originally began my VanBortel relationship in Victor. My wife wanted and we purchased a 2004 Subaru Forester. In 2019, she wanted to try a new Forester using a lease. This we did. Fast forward to today, More

by Stephen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Bovenzi, Michael Hryhorenko
August 28, 2020

I took our Subaru for an Air Bag recall. Since I live an hour away I had requested at the time I made the apt two weeks prior to assure that a rental vehicle be available. Unfortunately they did not have a More

by JM
Customer Service
Recommend Dealer
No
Employees Worked With
Service Dept
August 24, 2020

Now that I have moved to Rochester NY, It is so nice to have a first-rate dealer that I can unhesitatingly count on to provide the best possible service at a fair price. They are convenient and courteous More

by rgwaiton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maggie Ridge
April 16, 2020

1st checkup with 2020 Outback. Service was good as usual. One thing you might consider; with oil changes every 6k miles, add to your specials to also include tire rotations as part More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassandra ConKlin
April 10, 2020

Well built cars and excellent service I have been a Van Bortel customer for over 15 years. I am glad the dealership moved to Henrietta. My records are easily accessible when I call about a More

by luciaespinosa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Name not available.
April 04, 2020

Thank you Kitty! Requested a simple NY State inspection and price quote on a part. After a short wait, received the part price quote and was told inspection would onl More

by JB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unable to name anyone.
March 31, 2020

No one has better people or service This is my third Subaru Forester that I have owned and by the same dealership. I am always amazed at their level of professionalism and the way they More

by hjaurand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiara , Shawn Pies , Tammy Kelley
March 26, 2020

Great service experience Right from the start I felt I was being treated with the utmost courtesy. I was advised through the service process and was explained every detail. I More

by vinlor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Hryhorenko
March 25, 2020

2020 Crosstrek-My dream car! I went to Van Bortel because they have a fantastic reputation. I worked with Ian through the experience. He is a fantastic salesman who was dedicated More

by stephygraham.5678
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Catalino, Ian Friedlander, Karin Brown , Tammy Kelley
...
8
...