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Van Bortel Subaru of Rochester

Rochester, NY

4.8
138 Reviews

4211 West Henrietta Rd

Rochester, NY

14623

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Showing 138 reviews

April 16, 2020

1st checkup with 2020 Outback. Service was good as usual. One thing you might consider; with oil changes every 6k miles, add to your specials to also include tire rotations as part More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassandra ConKlin
April 10, 2020

Well built cars and excellent service I have been a Van Bortel customer for over 15 years. I am glad the dealership moved to Henrietta. My records are easily accessible when I call about a More

by luciaespinosa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Name not available.
April 04, 2020

Thank you Kitty! Requested a simple NY State inspection and price quote on a part. After a short wait, received the part price quote and was told inspection would onl More

by JB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unable to name anyone.
March 31, 2020

No one has better people or service This is my third Subaru Forester that I have owned and by the same dealership. I am always amazed at their level of professionalism and the way they More

by hjaurand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiara , Shawn Pies , Tammy Kelley
March 26, 2020

Great service experience Right from the start I felt I was being treated with the utmost courtesy. I was advised through the service process and was explained every detail. I More

by vinlor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Hryhorenko
March 25, 2020

2020 Crosstrek-My dream car! I went to Van Bortel because they have a fantastic reputation. I worked with Ian through the experience. He is a fantastic salesman who was dedicated More

by stephygraham.5678
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Catalino, Ian Friedlander, Karin Brown , Tammy Kelley
March 24, 2020

Purchase Experience The experience at Van Bortel Subaru was very pleasant. We did not feel any pressure to purchase the car we purchased. We test drove numerous vehicles More

by rgh2423
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Neufeglise, Sierra, Terra, Ian Friedlander
March 23, 2020

exciting I had been curious about the Subarus for a few years now. I entered the dealership first time with only hearsay information. Amy, my sales representat More

by Chopchop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy, Chris,
March 19, 2020

Everything went as scheduled for my dealer recall appt. I had an airbag recall that got serviced in the time that I hoped it would; however- not the dealership, but Subaru itself should allow for more proje More

by davidsharp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure because it was for servce and their names are not listed
March 16, 2020

Extremely helpful Low oil warning light came on while driving, and I immediately went to the Subaru dealer on West Henrietta Road (where it was purchased). Excellent a More

by nwiesner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Technician
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