Van Bortel Subaru of Rochester

Thank you Kitty! Requested a simple NY State inspection and price quote on a part. After a short wait, received the part price quote and was told inspection would onl Requested a simple NY State inspection and price quote on a part. After a short wait, received the part price quote and was told inspection would only take a short while longer. Wait...wait...wait... Just as I prepared to ask about the delay, service writer came out to apologize, saying all of their systems had gone down causing the delay and that there would be no charge for the inspection. Not a great $$ cost for the dealership but such a fine gesture to retain a return customer (this location and also Van Bortel Subaru in Victor, NY) and to prompt me to share the story w/ friends. More

No one has better people or service This is my third Subaru Forester that I have owned and by the same dealership. I am always amazed at their level of professionalism and the way they This is my third Subaru Forester that I have owned and by the same dealership. I am always amazed at their level of professionalism and the way they treat customers. Everyone is dress properly and no questions go unanswered. I would give them 10 STARs if I could they are that good. More

Great service experience Right from the start I felt I was being treated with the utmost courtesy. I was advised through the service process and was explained every detail. I Right from the start I felt I was being treated with the utmost courtesy. I was advised through the service process and was explained every detail. I highly recommend VanBortel! More

2020 Crosstrek-My dream car! I went to Van Bortel because they have a fantastic reputation. I worked with Ian through the experience. He is a fantastic salesman who was dedicated I went to Van Bortel because they have a fantastic reputation. I worked with Ian through the experience. He is a fantastic salesman who was dedicated to making my experience seamless. Not only did he make the buying process painless, but he was also very personable and respectful. I went to 5 other dealerships and met salesmen that seened uninterested and bored. Forget them, just go here and save yourself some time and dissapointment. Van Bortel lives up to their reputation! Thank you! More

Purchase Experience The experience at Van Bortel Subaru was very pleasant. We did not feel any pressure to purchase the car we purchased. We test drove numerous vehicles The experience at Van Bortel Subaru was very pleasant. We did not feel any pressure to purchase the car we purchased. We test drove numerous vehicles and in the end we felt the Subaru Forester met our needs most completely. So far we are pleased with the touring version, but there is a lot of Technology to get familiar with. The only issue we've had was one day the radio wouldn't come on for a few hours. Suddenly it worked. It may have been doing one of the upgrades. We'll see if this happens again and pursue service if it does. More

exciting I had been curious about the Subarus for a few years now. I entered the dealership first time with only hearsay information. Amy, my sales representat I had been curious about the Subarus for a few years now. I entered the dealership first time with only hearsay information. Amy, my sales representative was pleasant, helpful and patient. Once decided on the Outback, I was given adequate instruction on the electronics. Although I am still learning, I find the car a joy to drive and love seeing the "purple butterfly" saying hello to me when I start up. I feel we are a team. If fact, I have named her - "Coco" for short or "Cocochino" for her long name. Her color is the Cinnamon Brown Pearl More

Everything went as scheduled for my dealer recall appt. I had an airbag recall that got serviced in the time that I hoped it would; however- not the dealership, but Subaru itself should allow for more proje I had an airbag recall that got serviced in the time that I hoped it would; however- not the dealership, but Subaru itself should allow for more projected time in the letter they send out to their customers as to how much time it should take.to complete the work for the recall. It makes a difference as to whether the consumer can just wait for the repair (which is what I did) or they have to get a loaner for the day. More

Extremely helpful Low oil warning light came on while driving, and I immediately went to the Subaru dealer on West Henrietta Road (where it was purchased). Excellent a Low oil warning light came on while driving, and I immediately went to the Subaru dealer on West Henrietta Road (where it was purchased). Excellent and immediate service, diagnosing the problem, replenishing lost oil. It should also be noted that I had a message on my recorder at home from Van Bortel Subaru that my Subaru Link software notified them that my oil was low an to make arrangements to bring in the car! More

Very helpful, and patient. I felt I was a pain, when at first I picked the car I wanted then found I wanted to add different options such as blind spot and remote starter. The s I felt I was a pain, when at first I picked the car I wanted then found I wanted to add different options such as blind spot and remote starter. The sales man, was very accommodating and after I apologized for twice changing my mind, I got the car I really wanted and love.. will definitely recommend Van Bortel Subaru to anyone wishing to buy a new Subaru. You have made this gal, very happy. Thank you to Tammy in financing and Sean and Joe, who was just starting out. More

Excellent service at a fair price-no pressure. Salesman went out of his way to make sure I was satisfied with car. Had problems with initial purchase and was able to rectify problem with another ve Salesman went out of his way to make sure I was satisfied with car. Had problems with initial purchase and was able to rectify problem with another vehicle at a fair price . Follow-up to sale was phenomenal. Would recommend to my friends without hesitation. More