Back

Van Bortel Subaru of Rochester

Rochester, NY

4.8
138 Reviews

4211 West Henrietta Rd

Rochester, NY

14623

Directions

By Type

Showing 138 reviews

December 21, 2020

maggie ridge was salesperson. thank God a woman salesperson. I was well prepared before I went to van bortel. I just needed to drive 2 cars before I bought mine. best car buying experience. good te More

by jbgal4734
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maggie Ridge
Dec 25, 2020 -

Van Bortel Subaru of Rochester responded

Hi, thank you for your kind review; we are happy to pass along your comments to Maggie Ridge! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Dec 26, 2020 -

jbgal4734 responded

Happy New Year!

December 14, 2020

Van Bortel did an excellent job of explaining the technology on my new car. I have never been disappointed with their dealership. I am very pleased with the total experience of buying and receiving m More

by jkushner13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Vitale
Dec 19, 2020 -

Van Bortel Subaru of Rochester responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

December 10, 2020

The best car buying experience ever! I came to Van Bortel after having a bad experience at a different Subaru dealer in the area, and I'm so glad I did. Not only were they transparent, responsive, and person More

by SubaruBuyer92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy, Stephanie
Dec 24, 2020 -

Van Bortel Subaru of Rochester responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 23, 2020

so friendly staff and good personality with good quality of service at all times. they call me back when they get any price changes. front desk staff is awesome. More

by bikash_bharati
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Pies , Michael Hryhorenko, Benjamin Wakefield
Nov 24, 2020 -

Van Bortel Subaru of Rochester responded

Hi Bikash, we're glad you had such a wonderful experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 12, 2020

Beautiful facility with really nice people working there...clear explanation of the car and available warranty...Ben gave me a clear price with no pressure...I really appreciated the clarity in making More

by Mary.danehy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Zahm
Oct 15, 2020 -

Van Bortel Subaru of Rochester responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

October 08, 2020

excellent experience,drove 30 miles to get there for some service issues, i arrived about 20 minutes before my appointment,and they took me right in ,after oil change ,alignment i was on my way id say 35 m More

by AAron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kelly bailey,gary ladd
September 23, 2020

By far the best dealership I’ve purchased a vehicle from! I’m very picky and quite frankly not easy to deal with when shopping for vehicles. I don’t like to be bothered while I look around and VanBortel is More

by michael.jopson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Young
September 10, 2020

I originally began my VanBortel relationship in Victor. My wife wanted and we purchased a 2004 Subaru Forester. In 2019, she wanted to try a new Forester using a lease. This we did. Fast forward to today, More

by Stephen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Bovenzi, Michael Hryhorenko
August 28, 2020

I took our Subaru for an Air Bag recall. Since I live an hour away I had requested at the time I made the apt two weeks prior to assure that a rental vehicle be available. Unfortunately they did not have a More

by JM
Customer Service
Recommend Dealer
No
Employees Worked With
Service Dept
August 24, 2020

Now that I have moved to Rochester NY, It is so nice to have a first-rate dealer that I can unhesitatingly count on to provide the best possible service at a fair price. They are convenient and courteous More

by rgwaiton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maggie Ridge
...
7
...