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Van Bortel Subaru of Rochester

Rochester, NY

4.8
136 Reviews

4211 West Henrietta Rd

Rochester, NY

14623

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Showing 136 reviews

December 10, 2020

The best car buying experience ever! I came to Van Bortel after having a bad experience at a different Subaru dealer in the area, and I'm so glad I did. Not only were they transparent, responsive, and person More

by SubaruBuyer92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy, Stephanie
Dec 24, 2020 -

Van Bortel Subaru of Rochester responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 23, 2020

so friendly staff and good personality with good quality of service at all times. they call me back when they get any price changes. front desk staff is awesome. More

by bikash_bharati
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Pies , Michael Hryhorenko, Benjamin Wakefield
Nov 24, 2020 -

Van Bortel Subaru of Rochester responded

Hi Bikash, we're glad you had such a wonderful experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 12, 2020

Beautiful facility with really nice people working there...clear explanation of the car and available warranty...Ben gave me a clear price with no pressure...I really appreciated the clarity in making More

by Mary.danehy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Zahm
Oct 15, 2020 -

Van Bortel Subaru of Rochester responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

October 08, 2020

excellent experience,drove 30 miles to get there for some service issues, i arrived about 20 minutes before my appointment,and they took me right in ,after oil change ,alignment i was on my way id say 35 m More

by AAron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kelly bailey,gary ladd
September 23, 2020

By far the best dealership I’ve purchased a vehicle from! I’m very picky and quite frankly not easy to deal with when shopping for vehicles. I don’t like to be bothered while I look around and VanBortel is More

by michael.jopson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Young
September 10, 2020

I originally began my VanBortel relationship in Victor. My wife wanted and we purchased a 2004 Subaru Forester. In 2019, she wanted to try a new Forester using a lease. This we did. Fast forward to today, More

by Stephen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Bovenzi, Michael Hryhorenko
August 28, 2020

I took our Subaru for an Air Bag recall. Since I live an hour away I had requested at the time I made the apt two weeks prior to assure that a rental vehicle be available. Unfortunately they did not have a More

by JM
Customer Service
Recommend Dealer
No
Employees Worked With
Service Dept
August 24, 2020

Now that I have moved to Rochester NY, It is so nice to have a first-rate dealer that I can unhesitatingly count on to provide the best possible service at a fair price. They are convenient and courteous More

by rgwaiton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maggie Ridge
April 16, 2020

1st checkup with 2020 Outback. Service was good as usual. One thing you might consider; with oil changes every 6k miles, add to your specials to also include tire rotations as part More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassandra ConKlin
April 10, 2020

Well built cars and excellent service I have been a Van Bortel customer for over 15 years. I am glad the dealership moved to Henrietta. My records are easily accessible when I call about a More

by luciaespinosa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Name not available.
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