Van Bortel Subaru of Rochester

Had a dead battery event and they gave me an immediate appointment with a loaner. Car was tested and issue resolved that day. Staff was great to work with and very helpful. appointment with a loaner. Car was tested and issue resolved that day. Staff was great to work with and very helpful. More

They met my expectations and I’m a satisfied customer. They fixed all my tires on time. They fixed all my tires on time. More

I was very pleased with the service at Van Bortel. Everyone was very knowledgeable and answered all my questions to my satisfaction. Everyone was very knowledgeable and answered all my questions to my satisfaction. More

Thank you to Tim Young for being such a thoughtful and helpful service advisor. He is the best there is! Well worth the extra miles to head down there. helpful service advisor. He is the best there is! Well worth the extra miles to head down there. More

Why do I drive from Hilton past West Herr and past Cortese all the way down W. Henrietta Rd. to VanBortle? Two words: Tim Young! Tim is the best service advisor around. Cortese used to have him. Van B Cortese all the way down W. Henrietta Rd. to VanBortle? Two words: Tim Young! Tim is the best service advisor around. Cortese used to have him. Van Bortle is lucky to have him now. Thanks Tim!!! More

This is my 3rd Subaru from Van Bortal, so have come to expect an uncomplicated, experience, with no pressure...but this time, with Ben's help, I can actually describe it as having been "fun". He was ext expect an uncomplicated, experience, with no pressure...but this time, with Ben's help, I can actually describe it as having been "fun". He was extremely knowledgeable about the car, all the features, etc...but the whole thing felt like talking with a really interesting friend who, by the way, sells cars...drove away feeling extremely satisfied and content...Kitty has managed to craft a delightfully uncomplicated process in a field with can be the poster child for complicated and stressful/fraught with doubt, and then hiring a group of incredibly competent and friendly people who are there to assist you.....all that added to the fact that Subarus are such great cars!!! thanks Ben!!! More

Shawn and Stephanie made our Daughter's first car buying experience so much fun. The transparent pricing is wonderful with Van Bortel as always but the reason we keep coming back is the people. This is th experience so much fun. The transparent pricing is wonderful with Van Bortel as always but the reason we keep coming back is the people. This is the fifth car we have purchased with Van Bortel. More

maggie ridge was salesperson. thank God a woman salesperson. I was well prepared before I went to van bortel. I just needed to drive 2 cars before I bought mine. best car buying experience. good te salesperson. I was well prepared before I went to van bortel. I just needed to drive 2 cars before I bought mine. best car buying experience. good tech support. highly recommend this dealer More

Van Bortel did an excellent job of explaining the technology on my new car. I have never been disappointed with their dealership. I am very pleased with the total experience of buying and receiving m technology on my new car. I have never been disappointed with their dealership. I am very pleased with the total experience of buying and receiving my new car. More