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Van Bortel Subaru of Rochester
Rochester, NY
138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 138 reviews
March 19, 2022
Everyone was great! Service when expected, my service provider Ray Fiore, was efficient and professional. Loaner vehicle was nice as was Jeff, the man I returned it to. Service when expected, my service provider Ray Fiore, was efficient and professional. Loaner vehicle was nice as was Jeff, the man I returned it to. Brandy Miller, the cashier, was friendly and went over every item when I asked. All showed a commitment to customer service and I was very happy!… Until I stopped for a cup of coffee on my way out and a service employee blocked the coffee area. He filled his thermos, slowly added several sugars and creamers, stirred slowly and thoroughly all while I waited for him to move. I waited patiently, trying to focus on all the great customer service I had just experienced. I mentioned to him that I thought the coffee was very good here. He replied, “well you must be used to pretty bad coffee”. In spite of Kitty’s best efforts to train her staff, there is always someone who doesn’t get it. I hope he cares about my car more than he does me as a customer. He’s probably an outstanding mechanic. In spite of that experience I’m still giving 5 stars overall because of everything else. I always recommend you to my friends. More
by Crerb
Employees Worked With
Ray Fiore
March 14, 2022
My car needed routine maintenance plus some extras. I'd been on a long trip and the car was a disaster inside. I also broke my arm and couldn't clean it. Instead of a simple carwash, it was vacuumed, w I'd been on a long trip and the car was a disaster inside. I also broke my arm and couldn't clean it. Instead of a simple carwash, it was vacuumed, windows washed, floor mats cleaned, and looked fantastic. Can't say enough about the great service. Thanks, guys! Shuttle home and back was fast and easy. No waiting. More
by cwteaca
Employees Worked With
Service department
March 07, 2022
Had a dead battery event and they gave me an immediate appointment with a loaner. Car was tested and issue resolved that day. Staff was great to work with and very helpful. appointment with a loaner. Car was tested and issue resolved that day. Staff was great to work with and very helpful. More
by jamescpa@icloud.com
Employees Worked With
Shawn Pies , Peter Rosser, Benjamin Wakefield
January 17, 2022
I was very pleased with the service at Van Bortel. Everyone was very knowledgeable and answered all my questions to my satisfaction. Everyone was very knowledgeable and answered all my questions to my satisfaction. More
by Sskidk12
Employees Worked With
Shawn Pies , Vince Bovenzi, Michael Hryhorenko
December 17, 2021
While waiting for my car service to be completed Kitty Van Bortel appeared. She greeted each customer in the waiting area/showroom, wished everyone a Happy Holiday, and gave each of us a wonderful spiral Van Bortel appeared. She greeted each customer in the waiting area/showroom, wished everyone a Happy Holiday, and gave each of us a wonderful spiral ham for the holiday! Such a nice thing to do. It show how much she appreciates her customers! By the way, the service department is awesome! More
by pafnyi
Employees Worked With
Everyone in the service area
August 09, 2021
Thank you to Tim Young for being such a thoughtful and helpful service advisor. He is the best there is! Well worth the extra miles to head down there. helpful service advisor. He is the best there is! Well worth the extra miles to head down there. More
by TE
Employees Worked With
Tim Young
June 23, 2021
Why do I drive from Hilton past West Herr and past Cortese all the way down W. Henrietta Rd. to VanBortle? Two words: Tim Young! Tim is the best service advisor around. Cortese used to have him. Van B Cortese all the way down W. Henrietta Rd. to VanBortle? Two words: Tim Young! Tim is the best service advisor around. Cortese used to have him. Van Bortle is lucky to have him now. Thanks Tim!!! More
by TE
Employees Worked With
Tim Young
March 26, 2021
This is my 3rd Subaru from Van Bortal, so have come to expect an uncomplicated, experience, with no pressure...but this time, with Ben's help, I can actually describe it as having been "fun". He was ext expect an uncomplicated, experience, with no pressure...but this time, with Ben's help, I can actually describe it as having been "fun". He was extremely knowledgeable about the car, all the features, etc...but the whole thing felt like talking with a really interesting friend who, by the way, sells cars...drove away feeling extremely satisfied and content...Kitty has managed to craft a delightfully uncomplicated process in a field with can be the poster child for complicated and stressful/fraught with doubt, and then hiring a group of incredibly competent and friendly people who are there to assist you.....all that added to the fact that Subarus are such great cars!!! thanks Ben!!! More
by ann
Employees Worked With
Ben Zahm
February 01, 2021
Shawn and Stephanie made our Daughter's first car buying experience so much fun. The transparent pricing is wonderful with Van Bortel as always but the reason we keep coming back is the people. This is th experience so much fun. The transparent pricing is wonderful with Van Bortel as always but the reason we keep coming back is the people. This is the fifth car we have purchased with Van Bortel. More
by Jen
Employees Worked With
Stefanie Christoff, Shawn Pies
