Van Bortel Subaru of Rochester

This is my third Subaru I've purchased through Van Bortel in the last 10 years and their service keeps getting better. From the initial request until I finally drove away in my new Outback, the dealership co in the last 10 years and their service keeps getting better. From the initial request until I finally drove away in my new Outback, the dealership communicated status updates almost daily. The staff is professional and pleasant, focusing 100% effort on customer satisfaction. I live 90 minutes away from their dealership, and there are several Subaru dealerships much closer to me, but I gladly choose Van Bortel every time I'm in the market for a car. Couldn't be happier with my experience. More

I came to Van Bortel after a terrible experience at another Subaru dealership. Not only did they get me the absolute perfect car, they did it fast! That’s not easy. I felt respected throughout the expe another Subaru dealership. Not only did they get me the absolute perfect car, they did it fast! That’s not easy. I felt respected throughout the experience, and knew exactly what I was buying. I’ve had the car for a month now and I absolutely love it! My sales person also didn’t try to oversell me so my car payment went down which is very helpful. I can’t wait to buy my next car at Van Bortel in Henrietta NY! More

VanBortel provides the best customer experience in the Rochester area hands down. Vince was super helpful with my online inquiries and everyone else I dealt with in the lease process were knowledgeable, Rochester area hands down. Vince was super helpful with my online inquiries and everyone else I dealt with in the lease process were knowledgeable, professional and engaging. They let me know all options available without any pressure to purchase. I enjoyed doing business with the Van Bortel staff, not to mention I love my new Crosstrek! More

A Great and knowledgeable staff, both in sales {Ben Zahm} and finance (Andrew Pike} made out test drive and purchase a most pleasurable experience. and finance (Andrew Pike} made out test drive and purchase a most pleasurable experience. More

Always very helpful ,fast great people, answering any questions you have and going over your repairs with you questions you have and going over your repairs with you More

Fast professional service. Connie was great very pleasant to deal with. My experience has always been great I've recommend these great people to all my friends and friends Connie was great very pleasant to deal with. My experience has always been great I've recommend these great people to all my friends and friends and they have NEVER LET ME DOWN More

Friendly professional service in a clean and well organized environment. Prompt check in and honest estimated appointment duration for services performed. organized environment. Prompt check in and honest estimated appointment duration for services performed. More

I would never buy a car anywhere else, and of course, I want them to service it! want them to service it! More

I am always impressed by the way I am handled and treated when I come to the dealership. I find the service to be polite, courteous and helpful. when I come to the dealership. I find the service to be polite, courteous and helpful. More