Van Bortel Subaru of Rochester

Very personable, efficient, knowledgeable. All departments from the salesman to any service departments were caring with the consumer in mind. All departments from the salesman to any service departments were caring with the consumer in mind. More

Everyone was super helpful and informative. All the pricing information was upfront and no gotchas. No need to negotiate and search for hidden costs - which is a breath of fresh air. Sales p All the pricing information was upfront and no gotchas. No need to negotiate and search for hidden costs - which is a breath of fresh air. Sales person was very informative in walking me through the process, and kept me in the loop about when my car would arrive. When it arrived, I was walked through the vehicle and had any questions answered. Financing was straightforward and easy, and no high pressure tactics. Would definitely recommend to anyone. More

This dealership is great! From our salesman, Vince Bovenzi to the finance department and the service rep we had a very good experience with everyone. Friendly people and very From our salesman, Vince Bovenzi to the finance department and the service rep we had a very good experience with everyone. Friendly people and very clean showroom. This is our second Subaru from them, we recommend Subaru's and this dealership to everyone. More

Dealership was highly recommended to me by family and coworkers. Was able to be in a new Impreza within two weeks of ordering it. coworkers. Was able to be in a new Impreza within two weeks of ordering it. More

This is my third Subaru I've purchased through Van Bortel in the last 10 years and their service keeps getting better. From the initial request until I finally drove away in my new Outback, the dealership co in the last 10 years and their service keeps getting better. From the initial request until I finally drove away in my new Outback, the dealership communicated status updates almost daily. The staff is professional and pleasant, focusing 100% effort on customer satisfaction. I live 90 minutes away from their dealership, and there are several Subaru dealerships much closer to me, but I gladly choose Van Bortel every time I'm in the market for a car. Couldn't be happier with my experience. More

I came to Van Bortel after a terrible experience at another Subaru dealership. Not only did they get me the absolute perfect car, they did it fast! That’s not easy. I felt respected throughout the expe another Subaru dealership. Not only did they get me the absolute perfect car, they did it fast! That’s not easy. I felt respected throughout the experience, and knew exactly what I was buying. I’ve had the car for a month now and I absolutely love it! My sales person also didn’t try to oversell me so my car payment went down which is very helpful. I can’t wait to buy my next car at Van Bortel in Henrietta NY! More

VanBortel provides the best customer experience in the Rochester area hands down. Vince was super helpful with my online inquiries and everyone else I dealt with in the lease process were knowledgeable, Rochester area hands down. Vince was super helpful with my online inquiries and everyone else I dealt with in the lease process were knowledgeable, professional and engaging. They let me know all options available without any pressure to purchase. I enjoyed doing business with the Van Bortel staff, not to mention I love my new Crosstrek! More

A Great and knowledgeable staff, both in sales {Ben Zahm} and finance (Andrew Pike} made out test drive and purchase a most pleasurable experience. and finance (Andrew Pike} made out test drive and purchase a most pleasurable experience. More

Always very helpful ,fast great people, answering any questions you have and going over your repairs with you questions you have and going over your repairs with you More