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Van Bortel Subaru of Rochester
Rochester, NY
136 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 136 reviews
September 21, 2022
I came to Van Bortel after a terrible experience at another Subaru dealership. Not only did they get me the absolute perfect car, they did it fast! That’s not easy. I felt respected throughout the expe another Subaru dealership. Not only did they get me the absolute perfect car, they did it fast! That’s not easy. I felt respected throughout the experience, and knew exactly what I was buying. I’ve had the car for a month now and I absolutely love it! My sales person also didn’t try to oversell me so my car payment went down which is very helpful. I can’t wait to buy my next car at Van Bortel in Henrietta NY! More
by D.Gilbert
Employees Worked With
Jacob Sasso
August 10, 2022
VanBortel provides the best customer experience in the Rochester area hands down. Vince was super helpful with my online inquiries and everyone else I dealt with in the lease process were knowledgeable, Rochester area hands down. Vince was super helpful with my online inquiries and everyone else I dealt with in the lease process were knowledgeable, professional and engaging. They let me know all options available without any pressure to purchase. I enjoyed doing business with the Van Bortel staff, not to mention I love my new Crosstrek! More
by Galacticempress
Employees Worked With
Andrew and the young lady who showed me the features of my new vehicle , Vince Bovenzi
May 30, 2022
A Great and knowledgeable staff, both in sales {Ben Zahm} and finance (Andrew Pike} made out test drive and purchase a most pleasurable experience. and finance (Andrew Pike} made out test drive and purchase a most pleasurable experience. More
by rstochl1
Employees Worked With
Ben Zahm (sales) ... Andrew Pike (finance)
April 20, 2022
Fast professional service. Connie was great very pleasant to deal with. My experience has always been great I've recommend these great people to all my friends and friends Connie was great very pleasant to deal with. My experience has always been great I've recommend these great people to all my friends and friends and they have NEVER LET ME DOWN More
by PAULACHIM67
Employees Worked With
Steve in service bay, Ian Friedlander, Maggie Ridge, Shawn Pies , Vince Bovenzi, Michael Hryhorenko, Peter Rosser, Benjamin Wakefield
April 18, 2022
Friendly professional service in a clean and well organized environment. Prompt check in and honest estimated appointment duration for services performed. organized environment. Prompt check in and honest estimated appointment duration for services performed. More
by cwagner17
Employees Worked With
Vince Bovenzi
March 25, 2022
I am always impressed by the way I am handled and treated when I come to the dealership. I find the service to be polite, courteous and helpful. when I come to the dealership. I find the service to be polite, courteous and helpful. More
by Roblopez1933
Employees Worked With
Counter service person
March 19, 2022
Everyone was great! Service when expected, my service provider Ray Fiore, was efficient and professional. Loaner vehicle was nice as was Jeff, the man I returned it to. Service when expected, my service provider Ray Fiore, was efficient and professional. Loaner vehicle was nice as was Jeff, the man I returned it to. Brandy Miller, the cashier, was friendly and went over every item when I asked. All showed a commitment to customer service and I was very happy!… Until I stopped for a cup of coffee on my way out and a service employee blocked the coffee area. He filled his thermos, slowly added several sugars and creamers, stirred slowly and thoroughly all while I waited for him to move. I waited patiently, trying to focus on all the great customer service I had just experienced. I mentioned to him that I thought the coffee was very good here. He replied, “well you must be used to pretty bad coffee”. In spite of Kitty’s best efforts to train her staff, there is always someone who doesn’t get it. I hope he cares about my car more than he does me as a customer. He’s probably an outstanding mechanic. In spite of that experience I’m still giving 5 stars overall because of everything else. I always recommend you to my friends. More
by Crerb
Employees Worked With
Ray Fiore
March 14, 2022
My car needed routine maintenance plus some extras. I'd been on a long trip and the car was a disaster inside. I also broke my arm and couldn't clean it. Instead of a simple carwash, it was vacuumed, w I'd been on a long trip and the car was a disaster inside. I also broke my arm and couldn't clean it. Instead of a simple carwash, it was vacuumed, windows washed, floor mats cleaned, and looked fantastic. Can't say enough about the great service. Thanks, guys! Shuttle home and back was fast and easy. No waiting. More
by cwteaca
Employees Worked With
Service department
