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Van Bortel Subaru of Rochester
Rochester, NY
138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 138 reviews
July 12, 2023
Great customer service. From the time I was greeted when came in till I picked up my car every one was great. recommend Van Bortel to anyone that is looking for up front not From the time I was greeted when came in till I picked up my car every one was great. recommend Van Bortel to anyone that is looking for up front nothing hidden pricing More
by tmshea95
Employees Worked With
Chris Pelow sales associate business mgr Ken Neufeglise
June 07, 2023
I've bought quite a few new vehicles in my day and this recent purchase at Van Bortel of Rochester was by far the single best buying experience ever . My sales associate Sergio the business manager Stephan recent purchase at Van Bortel of Rochester was by far the single best buying experience ever . My sales associate Sergio the business manager Stephani and the delivery specialist Trystan were absolutely top notch ! Personally I'm not one that takes to pressurized sales and up-sell tactics well and not once did I feel any of the pressure or xx that will put me off buying . I haven't had any experience yet with the Service Dept. but I'm hoping for the same great service I've received so far , time will tell on that . In conclusion I will and already have recommended VanBortel of Rochester and I'll return for future business . More
by Douglas G.
Employees Worked With
Sergio Colon , Stephani Christian , Trystan ? all 5 star
April 12, 2023
Shawn Pies is the best! We came into the store to look at a new car for my wife and we ended up buying 3 cars. One for her, one for me and one for our daughter. Everyone tha We came into the store to look at a new car for my wife and we ended up buying 3 cars. One for her, one for me and one for our daughter. Everyone that we encountered was helpful and friendly. More
by mike waller
Employees Worked With
Sergio and Stephanie and the wonderful woman that worked the front desk (Forgot her name), Shawn Pies , Michael Hryhorenko
March 29, 2023
What an experience -- not your normal dealership. I would recommend them over any other. I worked with my salesman, Robert Adams, over the phone (I was an hour away) and he was great! Contact with I would recommend them over any other. I worked with my salesman, Robert Adams, over the phone (I was an hour away) and he was great! Contact with him was every few days while waiting for cars to become available and he explained everything. Put a car on hold (also worked my trade over the computer/phone) and when I picked it up a few weeks later, he made sure to introduce himself, asked if he could do anything else and wanted to make sure I was happy with it. I was very impressed with his helpfulness and to make getting a 2023 into my driveway. The attentiveness and assistance was so welcoming. Highly recommend them. More
by bckirkman3
Employees Worked With
Adams, Robert
March 22, 2023
Very personable, efficient, knowledgeable. All departments from the salesman to any service departments were caring with the consumer in mind. All departments from the salesman to any service departments were caring with the consumer in mind. More
by JaneGrassl52
Employees Worked With
Ian Friedlander, Maggie Ridge, Shawn Pies , Vince Bovenzi
March 08, 2023
Everyone was super helpful and informative. All the pricing information was upfront and no gotchas. No need to negotiate and search for hidden costs - which is a breath of fresh air. Sales p All the pricing information was upfront and no gotchas. No need to negotiate and search for hidden costs - which is a breath of fresh air. Sales person was very informative in walking me through the process, and kept me in the loop about when my car would arrive. When it arrived, I was walked through the vehicle and had any questions answered. Financing was straightforward and easy, and no high pressure tactics. Would definitely recommend to anyone. More
by tagimit2
Employees Worked With
Shawn Pies
January 20, 2023
This dealership is great! From our salesman, Vince Bovenzi to the finance department and the service rep we had a very good experience with everyone. Friendly people and very From our salesman, Vince Bovenzi to the finance department and the service rep we had a very good experience with everyone. Friendly people and very clean showroom. This is our second Subaru from them, we recommend Subaru's and this dealership to everyone. More
by rocksand
Employees Worked With
Vince Bovenzi
