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Van Bortel Subaru of Rochester

Rochester, NY

4.8
136 Reviews

4211 West Henrietta Rd

Rochester, NY

14623

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Showing 136 reviews

June 07, 2023

I've bought quite a few new vehicles in my day and this recent purchase at Van Bortel of Rochester was by far the single best buying experience ever . My sales associate Sergio the business manager Stephan More

by Douglas G.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sergio Colon , Stephani Christian , Trystan ? all 5 star
April 12, 2023

Shawn Pies is the best! We came into the store to look at a new car for my wife and we ended up buying 3 cars. One for her, one for me and one for our daughter. Everyone tha More

by mike waller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio and Stephanie and the wonderful woman that worked the front desk (Forgot her name), Shawn Pies , Michael Hryhorenko
March 29, 2023

What an experience -- not your normal dealership. I would recommend them over any other. I worked with my salesman, Robert Adams, over the phone (I was an hour away) and he was great! Contact with More

by bckirkman3
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adams, Robert
Mar 31, 2023 -

Van Bortel Subaru of Rochester responded

Hello, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Thank you, and have a fantastic day!

March 22, 2023

Very personable, efficient, knowledgeable. All departments from the salesman to any service departments were caring with the consumer in mind. More

by JaneGrassl52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Friedlander, Maggie Ridge, Shawn Pies , Vince Bovenzi
Mar 22, 2023 -

JaneGrassl52 responded

Once again, very pleased with my purchase from Van Bortel Subaru

Mar 22, 2023 -

JaneGrassl52 responded

As above.

March 22, 2023

Best experience with a car dealer we have ever had. Top notch dealer, highest recommendation. More

by aayres
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Adams
Mar 24, 2023 -

Van Bortel Subaru of Rochester responded

Hello Aayres, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!

March 08, 2023

Everyone was super helpful and informative. All the pricing information was upfront and no gotchas. No need to negotiate and search for hidden costs - which is a breath of fresh air. Sales p More

by tagimit2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Pies
Mar 10, 2023 -

Van Bortel Subaru of Rochester responded

Hi, we appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 20, 2023

This dealership is great! From our salesman, Vince Bovenzi to the finance department and the service rep we had a very good experience with everyone. Friendly people and very More

by rocksand
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince Bovenzi
Jan 23, 2023 -

Van Bortel Subaru of Rochester responded

Rocksand, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

December 21, 2022

Dealership was highly recommended to me by family and coworkers. Was able to be in a new Impreza within two weeks of ordering it. More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Pies
Dec 22, 2022 -

Van Bortel Subaru of Rochester responded

Hi David, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 14, 2022

This is my third Subaru I've purchased through Van Bortel in the last 10 years and their service keeps getting better. From the initial request until I finally drove away in my new Outback, the dealership co More

by DV
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Vince Bovenzi, Michael Hryhorenko, Peter Rosser
Dec 16, 2022 -

Van Bortel Subaru of Rochester responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 02, 2022

Service is very slow. Over two hours for an oil change and inspection with an appointment. More

by David_geary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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