Van Bortel Subaru of Rochester

I am very impressed and happy! This is my first Subaru and I didn't know a lot about them except that they are safe, good in bad weather and attractive. Nate Chandler was such a bi This is my first Subaru and I didn't know a lot about them except that they are safe, good in bad weather and attractive. Nate Chandler was such a big help informing me about Subaru and about the 2 models I inquired about. It was an easy decision for me to say that I definitely wanted the Crosstrek to be my next car. Nate made the process clear, easy and enjoyable. I could tell he truly wanted to make sure that I was comfortable and excited about the decisions I was making. He helped me think through the options carefully and I ended up with exactly what I was hoping for. I highly recommend Nate and I have been telling other about him and my great experience with Van Bortel. Maryanne was great at explaining the financing and additional coverage on the vehicle. She made it easy and I was very happy with the final payment. More

Professional. I knew that I wanted a Subaru Forester and I knew that Van Bortel had a good reputation for being honest and upright in their dealings with customers. I knew that I wanted a Subaru Forester and I knew that Van Bortel had a good reputation for being honest and upright in their dealings with customers. Nate was my sales rep and he took me through the process of getting the right car for me. Plus, I needed a car that day and Nate helped me with all those little details of being able to drive a brand new Forester off the lot. Thank you! More

Exceptional Experience with Nate Chandler I recently worked with Nate Chandler at Van Bortel Subaru of Rochester on the purchase of a Legacy. Nate’s professional, no gimmick approach to workin I recently worked with Nate Chandler at Van Bortel Subaru of Rochester on the purchase of a Legacy. Nate’s professional, no gimmick approach to working with customers enabled me to find the model and trim level which is a pleasure to drive. He answered questions by cell, email, and in person as I worked toward my final choice. When it came to purchase, Nate offered to order the car to my specifications and did not pressure me into purchasing an in stock vehicle or attempt to up sell trim or model. His estimate for delivery time was realistic. It was a delight to receive his call when the car arrived earlier than expected. Nate handled all delivery arrangements closing the sale with an exceptional customer experience. Thanks Nate! More

Couldn't be happier! As the Forrester just received an excellent rating in Consumer reports, I headed out to the Henrietta Dealership--Nate was excellent. Extremely knowl As the Forrester just received an excellent rating in Consumer reports, I headed out to the Henrietta Dealership--Nate was excellent. Extremely knowledgeable about the product and even helped with suggestions related to shipping my previous Forrester to Denver. Great follow through and extremely helpful More

Great Experience No pressure. Easy transaction.It was important to our family to purchase a safe vehicle for our new driver in the household. We found it with a Subaru No pressure. Easy transaction.It was important to our family to purchase a safe vehicle for our new driver in the household. We found it with a Subaru Forester. Nate took the time to explain all the features and was patient during our decision process. More

My businesses relationship with Nate Chandler I have known Nate Chandler for over 10 years. I have successfully completed several Corvette purchases with him during this period of time. Although I I have known Nate Chandler for over 10 years. I have successfully completed several Corvette purchases with him during this period of time. Although I have never purchased a Subaru before, I would consider doing so in the future if I could work with Nate. He’s the best! More

Great staff very welcoming and no pressure Nate was a great salesmen. I told him what I wanted in a car and he found it had it shipped there and didnt pressure me to buy it. Everyone was very w Nate was a great salesmen. I told him what I wanted in a car and he found it had it shipped there and didnt pressure me to buy it. Everyone was very welcoming and didnt make me wait when I was ready to purchase. They had everything ready to go when I got there to make a quick and easy purchase. More

Trustworthy Professional and excellent follow up to problems with price. Enthusiastic and knowledgeable about process. Excellent attention to details and responde Professional and excellent follow up to problems with price. Enthusiastic and knowledgeable about process. Excellent attention to details and responded to all questions about the car. More

Brandon and Pete, Kitty and Ruth Wanna buy a car from a vending machine? Me neither. That human experience when one is making such a relatively gigantic decision is so vital. But I Wanna buy a car from a vending machine? Me neither. That human experience when one is making such a relatively gigantic decision is so vital. But I have to say, buying from Van Bortel Subaru of Rochester was such a smooth operation, it was almost like buying from a vending machine, but with that human element we crave at the time we anxiously part with our (hopefully) beloved vehicle and replace it with the new (or new to us) "family member." From the front desk women (wish I remembered their names, sorry, they were awesome!) to Pete, to the used car manager, to Brandon's polite and perfect manner, I couldn't have been more pleased. The add to it that the coffee was sublime, the fireplace so classy, and Ruth... I mean RUTH - a delight of efficiency and right hand to Kitty for over two decades. Stephanie in finance was also perfect. I hope I didn't leave out any names! Back to Brandon. Brandon got back to my texts quickly and efficiently. I'm not the easiest customer (not by a long shot) since I tend to be anxious, as many are when they are dealing with car buying. There were times when I sent a LOT of questions his way. He took it all in stride. I also asked him to air out the vehicle (new car smell isn't my fav, as it is largely chemicals to which I'm sensitive...) and take off the body side panels, have the paperwork pre-printed, and and and... he did all of that like a champ. Thank you Kitty Van Bortel, for your awesome establishment and accommodating and friendly team. More