Van Bortel Subaru of Rochester

Made buying a car on my own a less stressful experience Initially thought that I would buy a used car; salesperson, Maggie had me test drive a used Crosstrek. After thinking it over, decided I would be bett Initially thought that I would buy a used car; salesperson, Maggie had me test drive a used Crosstrek. After thinking it over, decided I would be better off buying new. Checked out Chevrolet, Honda, Toyota, Nissan - non met my needs as I was looking for a plugin hybrid. Had initially wrote off buying another Subaru, as the EV wasn’t that great compared to the other manufacturers, but in the end decided I would be better off with a Subaru - big selling point was the Crosstrek was the only PHEV offering AWD. My experience with the dealership, both in sales and service has just been great! More

Pleasent, polite and efficient from walking in the showroon We were greeted by a receptionist and told who our salesperson would be. It's been 16+ years since I've bought a new car and compared with past experi We were greeted by a receptionist and told who our salesperson would be. It's been 16+ years since I've bought a new car and compared with past experience, I was pleasently surprised. I remember salesmen hanging around a showroom looking a bit like vultures waiting for lunch (me). Not so at Van Bortel. We were offered refreshments and places to sit. Ian Friedlander, our guide through the process, appeared and things progressed from there at our pace. I hadn't planned on a test drive, but enjoyed sitting behind the wheel while my husband got in the passenger seat and Ian directed me from the back seat. I wasn't quite ready fo make a decision yet, but did take Ian's card. After reading through the information, looking at all the pictures, picking out the model, color and accessories I wanted on my new car, I called, made an appointment with Ian and came in to order my car. The whole buying, financing, individual explanation of features and learning where the windshield wiper controls were (it was raining) went smoothly and I drove out in my new Crosstrek. The whole process and all the polite, not pushy, people with whom I dealt were amazing. I highly recommend buying from Van Bortel, Rochester. More

As fair as you get Dealers who are in it for the long haul make their reputation on service after the sale. They want your repeat business. Van Bortel adheres to that ax Dealers who are in it for the long haul make their reputation on service after the sale. They want your repeat business. Van Bortel adheres to that axiom and strives for reputable service at a fair price. I've been around long enough to have been turned off by *several* other dealers in our area, all I ask is fairness and courtesy. That's what I have been experiencing with Van Bortel. More

Can't beat Van Bortel for purchase or service I've never had any problems with Van Bortel's service or sales. I'm on my 3rd Subaru and wouldn't drive anything else. There have never been any surpr I've never had any problems with Van Bortel's service or sales. I'm on my 3rd Subaru and wouldn't drive anything else. There have never been any surprises during a service call. Last visit was going to be lengthy, so they rented me a car for something like $5/day. How do you beat that? More

Service Everything was great as usual. We are willing to travel from 2 hours away to have our vehicle serviced. I recommend this dealer to anyone looking for Everything was great as usual. We are willing to travel from 2 hours away to have our vehicle serviced. I recommend this dealer to anyone looking for a Subaru More

Great Experience Such a pleasure to deal with the people at VanBortel!! Maggie Ridge was so fantatsic to deal with and Dwayne (Delivery Specialist) a knowledgeable, fr Such a pleasure to deal with the people at VanBortel!! Maggie Ridge was so fantatsic to deal with and Dwayne (Delivery Specialist) a knowledgeable, friendly and funny! More

This dealer is awesome Van Bortel is outstanding from the sale3s department to the service department. They treat customers as they should always be treated by respecting yo Van Bortel is outstanding from the sale3s department to the service department. They treat customers as they should always be treated by respecting your time and provide a comfortable environment to wait for your service. Great job Van Bortel. BTW we are on our 13 th Subaru, all but the first 3n from Van Bortel Subaru. More

A dealership like no other! Vince Bovenzi and the Van Bortel team did an outstanding job. They were able to locate the exact vehicle I wanted and deliver it as expected. They pay Vince Bovenzi and the Van Bortel team did an outstanding job. They were able to locate the exact vehicle I wanted and deliver it as expected. They pay great attention to the details and run the dealership in a fashion that needs to be duplicated! Spend any time at another dealer and you'll know why Van Bortel is the best! More

Awesome Great service, friendly and knowledgeable people! Vince was awesome and I was so surprised how fast we got the deal made! We were able to do everythin Great service, friendly and knowledgeable people! Vince was awesome and I was so surprised how fast we got the deal made! We were able to do everything over the phone which was awesome! Dwayne went above and behind to get my phone to work on my car!! More

Subaru Forester owner I always have a good experience at Van Bortel. First at Victor and now at the new store on West Henrietta Rd. The people are friendly and professional I always have a good experience at Van Bortel. First at Victor and now at the new store on West Henrietta Rd. The people are friendly and professional. You drive into the garage and drop off your car. You move inside and sit in the customer service area. There's WiFi, snacks and a TV. And also a fireplace! They keep you informed about your service and the work is done in a timely manner. I never give 5 stars because there is always something that could be improved. If I gave 5 stars, then that means excellent and I want people always to strive to be better. More