Van Bortel Subaru of Rochester

Prompt action and total satisfaction We brought the crosstrek in as there was a mystery stain appearing on the passenger seat. There was no spillage. We did not know what it was. They wer We brought the crosstrek in as there was a mystery stain appearing on the passenger seat. There was no spillage. We did not know what it was. They were able to remove the stain promptly. The whole ting took about 15 minutes More

Not a great quality vehicle. Terrible repairs. Have had the vehicle in twice within the first few months. Repairs were poorly done and interior left falling apart and greasy. No follow up from ma Have had the vehicle in twice within the first few months. Repairs were poorly done and interior left falling apart and greasy. No follow up from manager after told to expect a call. More

Great Dealership The best car buying experience I have ever had. - no pressure - answered all my questions - thorough explanation of all the features of the car - The best car buying experience I have ever had. - no pressure - answered all my questions - thorough explanation of all the features of the car - very friendly More

Usually top notch This visit was not so good. As a business owner I know mistakes happen .when they were done with my car for a recall part .When my nephew went to pick This visit was not so good. As a business owner I know mistakes happen .when they were done with my car for a recall part .When my nephew went to pick it up he found it in parking lot with running .service had been closed for over two hours More

Great service in all departments! Bought a used subaru from VW dealership. Took it to Van Bortel and they were very helpful in checking it out. Found out a wheel bearing was making noi Bought a used subaru from VW dealership. Took it to Van Bortel and they were very helpful in checking it out. Found out a wheel bearing was making noise I heard. Worked with dealership I purchased car from [1.5 hrs away] and was able to get fixed at Van Bortel. Scheduling great, techs great and waiting area is fantastic. Happy with this dealership! More

Well worth the drive! Believe me, I do not need to drive 2 hours to a car dealer. But I do. Van Bortel is a full service dealer with knowledgeable salespeople, done-first Believe me, I do not need to drive 2 hours to a car dealer. But I do. Van Bortel is a full service dealer with knowledgeable salespeople, done-first-time service, a fair deal, and a welcoming atmosphere. More

An all-around pleasant service experience My Legacy's reception in service was uncomplicated. The waiting area was remarkably clean, comfortable and accommodating. And the completion of the Le My Legacy's reception in service was uncomplicated. The waiting area was remarkably clean, comfortable and accommodating. And the completion of the Legacy's service was just as estimated. More

Always pleased Great dealership Purchased 3 subarus from van bortel Always pleased and recommend them highly Sales,financing and service always customer oriente Great dealership Purchased 3 subarus from van bortel Always pleased and recommend them highly Sales,financing and service always customer oriented Very easy to work with More

Real Deal(er)! We were very awestruck by the time spent with us on a Saturday afternoon, when we thought the dealership was closing, by Maggie Ridge! Upon retu We were very awestruck by the time spent with us on a Saturday afternoon, when we thought the dealership was closing, by Maggie Ridge! Upon returning for a test drive and more information about Subaru we were eagerly welcomed and educated about Subarus and the Van Bortel dealership philosophy where all pertinent information is very transparent. After finding a vehicle with a CD player (!) and a beautiful color (sepia bronze)we purchased a 2019 Forester! We love our new “wheels” and the thought when another family vehicle needs to be replaced, we can confidently head to Van Bortel for a positive urchase experience. More

Easiest purchase ever Purchasing my Outback was very straight forward and easy. I have recommended Van Bortels to several people and they are all extremely happy. It is Purchasing my Outback was very straight forward and easy. I have recommended Van Bortels to several people and they are all extremely happy. It is worth the drive from Buffalo to go to Van Bortels. More