Van Bortel Subaru of Rochester

Luv my Outback Felt no pressure at all from sales people while shopping for a vehicle. Loved that the vehicles were accessible to look at on Sunday even tho dealers Felt no pressure at all from sales people while shopping for a vehicle. Loved that the vehicles were accessible to look at on Sunday even tho dealership was closed. Would definitely recommend Van Bortel More

Special thank you to Ben Zahm and Van Bortel Subaru for an outstanding purchase experience. As first time subaru owners, we could not be more pleased with our 2020 outback! Ben delivered! He made the purch an outstanding purchase experience. As first time subaru owners, we could not be more pleased with our 2020 outback! Ben delivered! He made the purchase painless and pleasant. Thanks Shugi for vehicle functioning details! Thank you VanBortel! A+ More

Relaxing I visited the three dealerships in my area. This dealership stood out. It was a pleasant, no pressure experience They were willing to deal also. Th I visited the three dealerships in my area. This dealership stood out. It was a pleasant, no pressure experience They were willing to deal also. This dealership had good support after the sale with their owners classes where you can ask questions after the purchase. This dealership now has two locations that makes it closer for service. More

best experience in 35 years of car buying We had the ability to wander and look at cars we liked. Went into beautiful showroom to ask questions met Simo, we were treated with respect kindness We had the ability to wander and look at cars we liked. Went into beautiful showroom to ask questions met Simo, we were treated with respect kindness nothing pushy, awkward feeling or pressure. We got a great trade in amount and a good deal on our new crosstrek This is the last and only dealership we and our family will be using in future More

Exceptional service I returned to Van Bortel's dealership four months after purchasing my 2016 Suburu Forester. I wasn't sure if I wanted to keep it because i wasn't sure I returned to Van Bortel's dealership four months after purchasing my 2016 Suburu Forester. I wasn't sure if I wanted to keep it because i wasn't sure it fit my needs. I was concerned about its seemingly over- size frame as well as the increased rollover factor of SUV vehicles. Ben Azam met me in the showroom and my fears began to fade. He assured me that the dealership was committed to my happiness with whatever vehicle I chose. He listened to my needs and began showing me smaller vehicles, like the Impreza and the CrossTrek to test drive. In addition, he went to the National Highway Traffic Safety Administration (NHTSA) website and I was able to read the stats about my 2016's rating for potential rollover, from an unbiased source. These facts, coupled with my test driving of other models helped me arrive at a conclusion I could happily live with. I commend Ben for his professionalism, patience and genuine concern for my satisfaction. I am deeply grateful for his employ at your dealership. I will continue to recommend Subaru, especially the West Henrietta dealership, to friends and family. More

Professional and job done right!! Would recommend this dealership! From the time you enter to the time you leave with a loaner vehicle you know you and your vehicle are in good hands! Would recommend this dealership! From the time you enter to the time you leave with a loaner vehicle you know you and your vehicle are in good hands! The communication to the one on one service there is never a doubt once I leave this dealership. More

Most Professional I've Experience In The Area The crew deliver great service im a short time. Unlike MOST other dealers, these guys are transparent in sales and pricing, they are straightforward a The crew deliver great service im a short time. Unlike MOST other dealers, these guys are transparent in sales and pricing, they are straightforward and don't attempt to pull shady tricks (I had one shady experience at "D" and 2 at "H", really unpleasant) Subaru people are ones that I fully trust, from multiple experiences when I needed them. The dealership environment at Subaru makes the waiting time pass quickly; Ckean, generous and comfortable. TBH. their after- sales service is making me pre-decide what's my next car is gonna be. More

Best in town Just a pleasant and stress free experience. Everyone was nice and when I had questions they answered the phone. Got what I wanted and on time. Just a pleasant and stress free experience. Everyone was nice and when I had questions they answered the phone. Got what I wanted and on time. More

Service for electrical issue Good experience. Met some nice people in the waiting area, which was very nice. The service took a little more time than estimated, but very pleased Good experience. Met some nice people in the waiting area, which was very nice. The service took a little more time than estimated, but very pleased with the service overall. More

Overall professionalism! From the minute I stepped foot in the dealership to pick up my new 2020 Subaru Accent Limited I was so impressed. From our greeting at the desk to ou From the minute I stepped foot in the dealership to pick up my new 2020 Subaru Accent Limited I was so impressed. From our greeting at the desk to our short wait in the nice wait room, to the snacks offered to just the overall general kindness and good feeling I felt, I would highly (and I have already) recommend Van Bortel to my friends and family. Loving my new ride, it does just about everything for me except drive!!!! More