Van Bortel Subaru of Rochester

Fantastic! The entire car purchasing experience was the best one my wife and I have ever had! Chris, Drew and Ken were friendly, courteous, and extremely help The entire car purchasing experience was the best one my wife and I have ever had! Chris, Drew and Ken were friendly, courteous, and extremely helpful in making our Subaru Forester purchase a pleasant one for both of us. More

Great dealership great people! It was a very easy car buying experience. 10/10 stars It was a very easy car buying experience. 10/10 stars More

This is my second Subaru Forester purchase with Vince at Van Bortel. Both times have been a great experience! Vince is knowledgeable and very quick to respond to any questions. After the purchase, the ap Van Bortel. Both times have been a great experience! Vince is knowledgeable and very quick to respond to any questions. After the purchase, the appointments with the LOVE staff to go over all the electronic features was extremely helpful. More

I am a senior and over the years I have purchased many new automobiles, but never did I have a better buying experience than I did at Van Bortel Subaru. My salesperson, Shawn Pies, was the best salesperso new automobiles, but never did I have a better buying experience than I did at Van Bortel Subaru. My salesperson, Shawn Pies, was the best salesperson anyone could ask for. He gave me a fair price and answered all my questions. In fact, all the people having to do with my purchase were the best at their jobs and easy to work with. More

Smooth and professional. They have a good product and let the customer buy. No fuss They have a good product and let the customer buy. No fuss More

BEST DEALERSHIP I HAVE EVER WORKED WITH IN 40 YEARS OF DRIVING!!!!! I chose Van Bortel for their honesty,value and superior service. If a dealer is scheduling several weeks out it usually means they prov DRIVING!!!!! I chose Van Bortel for their honesty,value and superior service. If a dealer is scheduling several weeks out it usually means they provide honest and excellent service so EVERYONE wants to go there!!! If I need a New York State Inspection I know a whole year in advance and plan for it as responsible people should. I have also used their EXPRESS SERVICE without an appointment for simple services such as an inspection and oil changes and I LOVE IT!!!! To Mr 1 Star Negativity you should know they and all other dealers offer EXPRESS SERVICE quit being ENTITLED AND RUDE please be respectful!!!! More

Initial purchase experience was fantastic! THEN THE UGLY TRUTH about this dealership reared its' ugly head! Called to make a NYS Inspection for my cash-purchased, brand-new, 2022 Subaru Fore THEN THE UGLY TRUTH about this dealership reared its' ugly head! Called to make a NYS Inspection for my cash-purchased, brand-new, 2022 Subaru Forester with only 6,900 current mileage. First off, no express service, even though they advertise it. RUDE AND UNCARING scheduler. NO OFFER OF A LOANER, EVEN THOUGH THEY PROMISE ONE AT VEHICLE PURCHASE. Two weeks minimum to get vehicle in to their service department, and only if I drop it off early in morning and pick it up in late evening... for a simple NYS Inspection on a new vehicle! One full month wait for service in which I could wait in waiting-room while service performed. Seriously? I (finally) spoke with Kitty VanBortel after numerous attempts by me to speak with a REAL PERSON about this ridiculous situation. (The dealership loves to send you to voice-mails, even after asking to speak with a real person). KITTY VAN BORTEL was more concerned about a negative review from me than she was about actually helping ! I ended up taking my new Subaru down the road to another dealership and getting it inspected. It took 45 minutes total for a walk-in without an appointment. Now THAT is service! More

It was a very nice and clean dealership and our salesman was very nice and pleasant also very informative. was very nice and pleasant also very informative. More

Vince Bovenzi was very knowledgeable and walked me through the entire process. He was very detailed oriented and made my buying process seamless and enjoyable. through the entire process. He was very detailed oriented and made my buying process seamless and enjoyable. More