Valor Auto Group

New car It was decent experience,sales lady Dawn really wanted to find a vehicle for me.Being a single mom,helped out alot with the kiddos It was decent experience,sales lady Dawn really wanted to find a vehicle for me.Being a single mom,helped out alot with the kiddos More

People were very cordial. Tried hard to please. Service was great. They are very good at trying to please. I would highly recommend them to others. They are going to make some adjustments that we Service was great. They are very good at trying to please. I would highly recommend them to others. They are going to make some adjustments that were found after driving the car purchased. More

Our frustrations with purchase of new Lincoln We special ordered a new Lincoln continental in Dec 2018 and did not get our new car until May 22nd. It wasn't really the dealer's fault, Lincoln fac We special ordered a new Lincoln continental in Dec 2018 and did not get our new car until May 22nd. It wasn't really the dealer's fault, Lincoln factory kept making excuses (different one every 2 weeks) and is still doing so as far as I know. We located one in a nearby town that matched our order and asked Dick Edwards to try to get it for us as we were out of patience. Our sales person, Krystal Baldwin, had exhausted all she know how to do to expedite the factory. The Gen Manager, Tanice Edwards, got involved and we had our car a couple of days later. We've dealt with Dick Edwards for over 15 years and have always been pleased with them, specially their service department, and would give them 5 stars if it weren't for the ridiculous length of time required to get our car. More

First Time car buyer extremely satisfied I was in the market for a new car recently and was friends with Krystal so this was our first stop. We weren't planning to purchase very quickly but a I was in the market for a new car recently and was friends with Krystal so this was our first stop. We weren't planning to purchase very quickly but after test driving a few cars, Krystal showed us the 2016 Ford Fusion SE that we immediately fell in love with. After some negotiating, Tanice shot us a price that was impossible to pass up. We are beyond happy with our car now and couldn't have asked for better service. Everyone was very polite, friendly, and willing to work with our needs and wishes. Thank you all again. More

Betty’s Happy with Dick Edwards Auto Plaza Tony Henderson gave such excellent customer service while purchasing my new 2019 Nautilus. I would definitely buy another car from him! Great service Tony Henderson gave such excellent customer service while purchasing my new 2019 Nautilus. I would definitely buy another car from him! Great service Tony Henderson!! More

Great Customer Service Tony was great to work with. He listened to what I needed and catered to that. He didn't try to sell me something I didn't need which I greatly apprec Tony was great to work with. He listened to what I needed and catered to that. He didn't try to sell me something I didn't need which I greatly appreciated. The team made this car buying experience great. I would definitely go back. More

It was great Everyone was friendly and there to answer any questions I had. The paperwork was explained very well so I understand it. They even came and helped me Everyone was friendly and there to answer any questions I had. The paperwork was explained very well so I understand it. They even came and helped me make sure I got my Bluetooth hooked up right More

Wife’s fear about downsizing and New F-150 My husband was looking to downsizing the number of vehicles we own. I was hesitant going to another car dealership and negotiating two trade-ins for a My husband was looking to downsizing the number of vehicles we own. I was hesitant going to another car dealership and negotiating two trade-ins for a new Ford F-150 Lariat. I was concerned about the trade-in value, meeting my husband’s expectations for a new truck, and the price of the 2019 Ford F-150. Krystal greeted me as soon as I left stepped down from my old truck and asked how my day was going. She took the time to listen to me and why my family wanted to downsize. Krystal wrote down all my concerns and my husband’s expectations. She answered all my questions and did not rush any of decisions. She called when a truck meeting my husband’s description and wants. She also advocated for for a more than fair trade-in price for our two vehicles. Krystal went above and beyond to ensure I was comfortable with my decision. I was amazed by Krystal’s friendliness and amazing customer service. She ensured I was part of our families’ experience in purchasing a new vehicle without being pushing or overwhelming. If you are looking for a new vehicle or just have questions on buying a car, contact Krystal! I promise she will not disappoint. More

Great staff! Great experience! My car finally hit the end of its life so we walked over from the service side to the sales side. Tony greeted us right away and talked with us about My car finally hit the end of its life so we walked over from the service side to the sales side. Tony greeted us right away and talked with us about what we were looking for. He was extremely helpful as we looked at the various jeeps and took us for a test drive. Since it was all so unexpected we took some time to think over our options and even look at other dealerships. Throughout that time Tony kept in touch with us, to check in and see how he could be helpful (not in a high pressure salesman type of way, but sincerely caring). After a few weeks we were ready to make our decision and purchase our Jeep. Jerry, Krystal, Tanice and Tony were fantastic! They were transparent, straightforward and generous with their negotiations. We drove off with our new Jeep that same afternoon! Thank you for your top notch service! We also had the pleasure of talking with Dick Edwards, himself, who was very pleasant and personable. It is an honor to support a local business while being able to leave with the exact car we were looking for! Thank you for an awesome experience! More

Great Service I went in and was looking for a specific car. Was able to negotiat with me and unfortunetly wasnt able to get the car but they have introduce me with I went in and was looking for a specific car. Was able to negotiat with me and unfortunetly wasnt able to get the car but they have introduce me with a car that's adorable and able to discuss with the car. Everyone was polite and professional and got out easily with the car that I like so far. More