Valor Auto Group

Unpleasant Service I called to see if an appointment for an oil change was available today. The person answering the phone was very rude, unpleasant, and unprofessional I called to see if an appointment for an oil change was available today. The person answering the phone was very rude, unpleasant, and unprofessional. More

Professional customer oriented service Cliff went to work for me right away. He ensured I got the best trade in offer possible and was genuinely a very helpful salesman in ensuring my wife Cliff went to work for me right away. He ensured I got the best trade in offer possible and was genuinely a very helpful salesman in ensuring my wife and I were taken care of. I have purchased several vehicles in my life and Cliff was by far the most solid I have worked with. No gimmicks, no trying to up sale, he just delivered what I needed. More

Oil services on two vehicles Service was fast, checked in first thing, greeted with Good morning, explain where there customer service area and restrooms, as well as their free co Service was fast, checked in first thing, greeted with Good morning, explain where there customer service area and restrooms, as well as their free coffee and donuts area, came and got me afterwards, Service Manager Steve N. was cleaning and very welcoming as well, answered All my questions as did their service writer and cashier...Job well done team Dick Edwards!!!. More

They still believe in taking care of their customers. Over the years I have noticed customer service and care has become more of a title than a reality. Very few businesses take care of the people who he Over the years I have noticed customer service and care has become more of a title than a reality. Very few businesses take care of the people who help take care of their business. Dick Edwards Auto Plaza not only still believes in customer care but in my situation, they went above and beyond what I ever could have imagined. After taking my vehicle to Flint Hills Auto and getting the run around, I drove 25 minutes from Manhattan to Dick Edwards Auto Plaza in Junction City. When I got there I was relieved to see a member of the service team who I knew from the Old store in Manhattan. This individual took the time to look into my issue and discovered the problem with my vehicle would have been covered under warranty and could have been taken care of by Flint Hills Auto, if only they too would have taken the time to take care of a customer. Even though the warranty had run out about a month earlier, Dick Edwards Auto Plaza honored the warranty and fixed my vehicle free of charge. Amazing customer care and service! If you have vehicle service needs, I highly recommend Dick Edwards Auto Plaza. More

Jeep Rubicon Steve (older gentleman) in the service department has been wonderful helping me get my new-to-me Jeep Rubicon up to date with the recalls and things t Steve (older gentleman) in the service department has been wonderful helping me get my new-to-me Jeep Rubicon up to date with the recalls and things that needed to be fixed that were covered under warranty. He is very patient and goes above and beyond with me. Takes the time to call and keep me in the loop with when the parts came in and when to bring in the Jeep. Even had someone take me back to my house so I didn't have to wait at the dealership all day for it to be done. Thank you very much Mr Steve! More

Outstanding Great family friendly dealership with an awesome atmosphere. The staff is eager to help with the car buying process and not scared of children running Great family friendly dealership with an awesome atmosphere. The staff is eager to help with the car buying process and not scared of children running around the desk. More

Great Service!! I had been looking for another subaru since I had sold mine 3 years ago. I inquired about one I found on line. Within 15 mins I got a call from the de I had been looking for another subaru since I had sold mine 3 years ago. I inquired about one I found on line. Within 15 mins I got a call from the dealership and we went down to see it about an hour later. Everyone was so friendly and not at all pushy. Angel was very knowledgeable and showed us all the bells and whistles. We took it for a test drive and drove it home an hour later. This was a really great car buying experience and I absolutely love my new car. More

I came here with a friend of mine and was blown away I was handed to Maria Royal and she found the perfect car for me in a matter of seconds. Service was excellent. Patient and understanding of my decisi I was handed to Maria Royal and she found the perfect car for me in a matter of seconds. Service was excellent. Patient and understanding of my decisions and helped me the entire process. I would definitely come back to continue servicing with staff. More

Great Sales Staff He brought the car to me at office over lunch. He was understating, went up and beyond his job and kindness with words. Oscar is the best!! He brought the car to me at office over lunch. He was understating, went up and beyond his job and kindness with words. Oscar is the best!! More

Never got an Appointment to have my Car Service! I went online and submitted a request for an appointment for an Oil Change and for two of the three Recalls for my 2013 Ford Fusion. The first two re I went online and submitted a request for an appointment for an Oil Change and for two of the three Recalls for my 2013 Ford Fusion. The first two request, I had asked to be called for the appointment, after a few days of not hearing from them, I submitted a third request, asking to be emailed with an appointment date, in case we were playing phone tag. To this day, I have still not heard from them. I finally scheduled an appointment with an Independent Mechanic, Jesse, at Mobile Car Care. He does outstanding work! I figured they did not want to bother with me, because I had requested the Recall work to be completed also. If they are going to offer appointment request online, then they should at least have the common courtesy to respond, one way or the other. What is sad, is, I will still have to deal with them to get the Recall work completed. More