Valor Auto Group

I bought a 2011 jeep wrangler from valor a month ago. They made the buying process smooth and told me the jeep was in good condition for its age and did not have mechanical issues. I did receive a warran They made the buying process smooth and told me the jeep was in good condition for its age and did not have mechanical issues. I did receive a warranty for 1,000 miles or one month whatever came first. I’m a traveling healthcare worker so the miles came first by the time I was able to get it in to a mechanic I was 100 miles over the warranty. They sold me a vehicle that was not safe to drive as is. The jeep was starting to have a burning smell when I took it to my mechanic and he informed me that it was profusely pouring out transmission fluid, the tie rods are completely worn as well as my steering being loose and a minor safety concern. I bought it with the windshield cracked which I was told the service department would call me to schedule a replacement for free. They did reach out and schedule an appointment however they did have to reschedule a few times and then I had to reschedule twice because of work conflicts. I had an appointment schedule for Jan 31st I called to reschedule for Monday and the service department told me that I would be charged for the windshield if I were to reschedule the appointment. I was able to get the jeep to the dealership for the 9am appointment time and I checked in with the service department who asked me what quote I received for the windshield and I explained that I was not supposed to be charged for this service. The service department did not have that paperwork on file and I had to dig through my copies to find the paperwork to prove I was not financially responsible for the service. Thankfully I had the paperwork with me but I’m very disappointed I was expected to prove what was promised by them. I left the dealership and received a call from them around noon to inform me the windshield repair company was not going to show up and that I needed to come pick up my Jeep and reschedule the appointment. I rescheduled the appointment for Monday like I asked for originally. This was a major inconvenience since I had to get a ride to the dealership twice and now will have to do that again come Monday. As I was leaving the dealership about 10 minutes into my drive my check engine light came on and the Jeep was shaking and sputtering with a awful ticking sound which left me and my daughter in quite the predicament. So I made another trip to my mechanic to see what the issue was and now the jeep has a misfire which leaves me worried about driving it. So now I have a list of issues that needs to be fixed. I did inform the dealership of the transmission leak and the tie rods. The salesmen let me know they would not repair it unless I paid for it since I was over the warranty miles. Which I do understand however the misrepresentation of the vehicle quality is very upsetting to me. I live on unmaintained roads and have a small farm I truly needed a vehicle that could withstand the driving that I do which left me in a position to get a truck or something with 4wheel drive which is why I chose the jeep. I really do like the jeep so at the end of the day I would’ve chose it again. With that being said they claim that they do full inspections of used vehicles before they sell them and there is absolutely no way they did not know about the tie rods or the transmission leak as it leaks profusely and coats the ground in fluid. I do appreciate the effort it took them to get me into a vehicle I actually liked and took in my trade even though it was in rough condition. However I feel that doesn’t excuse misrepresenting the quality of the vehicle. More

Brad was great to work with! Found us the right vehicle at a great price. Found us the right vehicle at a great price. More

Anthony Worthy was very knowledgeable and patient. . it took the good part of a day for us to decide between two different trucks we were looking at. He did everything possible to make our buying expe . it took the good part of a day for us to decide between two different trucks we were looking at. He did everything possible to make our buying experience pleasant! More

Brea Webb was great and easy to work with. The overall experience was great. I would recommend this dealership. The overall experience was great. I would recommend this dealership. More

Bree was great! Amazing purchasing experience. Would definitely recommend anyone looking for a vehicle to come here. Unless, of course you want a painful experience. Amazing purchasing experience. Would definitely recommend anyone looking for a vehicle to come here. Unless, of course you want a painful experience. Then, I would recommend going somewhere else. More

I would like to thank Valor for helping make this happen for me. The Purchase of my 2017 Mustang is great. I know I will enjoy the road trips! 😊 for me. The Purchase of my 2017 Mustang is great. I know I will enjoy the road trips! 😊 More

I dealt with Brad Purdue was easy to work with polite and entertaining and professional found me a car that works for me. Thanks Brad entertaining and professional found me a car that works for me. Thanks Brad More

They were polite but they could not or would not help me with a loan. with a loan. More

just now NEW As usual Breanna did a great job getting a customer into a vehicle they’ll love! My boyfriend had to trade in his truck sadly and Brea helped in get into a new Ram before he left for his new d customer into a vehicle they’ll love! My boyfriend had to trade in his truck sadly and Brea helped in get into a new Ram before he left for his new duty station. Valor is easy to work with and the sales team actually takes the time to get you into the right vehicle instead of just trying to make a sale. More

Dustin Zeck has assembled a group of wonderful people who work at this dealership. Brea was so helpful and knowledgeable that completing the purchase on a Bronco Sport was easy. This is our second purchase f work at this dealership. Brea was so helpful and knowledgeable that completing the purchase on a Bronco Sport was easy. This is our second purchase from Valor and they are top notch. The service and sales managers are thorough and helpful at all times. They are always honest and upfront about what you are purchasing. I would purchase from this dealership again. More