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Valley Nissan of Staunton
Staunton, VA
772 Reviews
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772 Reviews of Valley Nissan of Staunton
August 25, 2017
Service to my 2006 Titan truck I took my truck in cause it was hesitating and skipping when accelerating. They did diagnostics and told me I needed to have all four catalytic conver I took my truck in cause it was hesitating and skipping when accelerating. They did diagnostics and told me I needed to have all four catalytic converters replaced. They quoted me over 5,000 dollars- 1,000 a piece for the converters and 11 hours labor. UNREAL!!! I took it to a muffler shop with a 20+ years certified mechanic and to a repair shop with highly recommended ASEA certified mechanics, and both told me there's nothing wrong with the back converters and they quoted less than half for the repairs. The repair shop also said they'd install the converters if I wanted to purchase them myself to save money-I chose to have them do it, stand-up guys awesome!!! Can't understand why Nissan needs to charge 5 times the price for they're parts. And on follow up call from Nissan service manager, was told if mechanic finished in under the quoted hours- I'd still be charged the quoted hours & the mechanic would move on to another vehicle (charging labor to that job). Which means they're paid twice for the same hours, doesn't sound fair or legal to me. How can they do business this way. I like my Titan, tows our camper great- but will think twice about buying another Nissan. Don't feel like I can trust them to deal honestly with me, too bad. Don't like to be talked down to by someone I'm bringing my business to. With the current climate of the auto industry, you'd think they'd try to conduct service with as much honesty and integrity possible. More
by Log Dad
Employees Worked With
Toni Owen
August 23, 2017
They promise one thing and do not deliver ! The used car experience was exhausting and negotiating the price that we verbally discussed did not show up when the Business manager wrote up the pap The used car experience was exhausting and negotiating the price that we verbally discussed did not show up when the Business manager wrote up the paperwork, nothing as promised. More
by Kak633
Employees Worked With
Benjamin St. Ours, Lesley Wicks, Harold Wells
August 20, 2017
Best Nissan Purchase EVER!!!! I am a loyal 31 year Nissan owner and this is by far my best experience. Tabatha and her coworkers Ben, Harold and Chris are the BEST around. Thanks I am a loyal 31 year Nissan owner and this is by far my best experience. Tabatha and her coworkers Ben, Harold and Chris are the BEST around. Thanks Tabatha!!!! More
by Melissa Curry
Employees Worked With
Harold and Chris helped when Tabatha was busy with another client even though I told them she was our sales person. Incredible TEAM WORK!!!, Benjamin St. Ours, Tabatha Hummel
August 17, 2017
Impressive Service From the moment I walked into the dealership, I was impressed by the friendliness of the staff. I started out with a lease in mind, but after some de From the moment I walked into the dealership, I was impressed by the friendliness of the staff. I started out with a lease in mind, but after some deliberation (and some helpful suggestions from Ben St. Ours), they were able to find a vehicle that I not only liked, but also fit the budget I had set. I would definitely buy from this dealership again, and thank everyone involved for a painless car buying experience! I really cannot say enough good things about this dealership, they were all truly wonderful. Thank you, thank you, thank you!!!!!!! More
by Liz Harvey
Employees Worked With
Arthur Blackwell, Benjamin St. Ours, Harold Wells
August 13, 2017
New car They help you out a whole lot for what vehicle that you want and the payment. Very helpful and I recommend come back to this dealership. They help you out a whole lot for what vehicle that you want and the payment. Very helpful and I recommend come back to this dealership. More
by Kiesha123
Employees Worked With
Lesley Wicks, Harold Wells
August 12, 2017
2016 Titan XD Black on Black I drove an hour and a half to not only find the perfect truck, but a staff to match. Kelly and her team will take great care to make sure you're getti I drove an hour and a half to not only find the perfect truck, but a staff to match. Kelly and her team will take great care to make sure you're getting a great deal and services to match. She makes a great sandwich too! More
by Aaron T
Employees Worked With
Benjamin St. Ours, Lesley Wicks, Kelly Ashby
August 05, 2017
Fun, Easy to work with, and Honest Dealership My new car purchase process started with a trade in of my current truck which I was, unfortunately, in negative equity of almost $5,000 even with the My new car purchase process started with a trade in of my current truck which I was, unfortunately, in negative equity of almost $5,000 even with the value of my instant Kelly Blue Book Cash offer for my truck. I have never done a trade-in before, but Valley Nissan made it super easy. Kelley Ashby contacted me about my trad-in offer and encouraged me to still come by and talk to them about a trade in even with my negative equity and average credit. When I arrived, everyone was super friendly and they were immediately ready to get the process started so I wasn't left waiting and wasting my time. After getting there at 7 p.m. on a Monday and not walking out till a little after 9 p.m. I walked out the lot with a brand new car and ended up getting an AMAZING interest rate and only having to pay about $150 more a month even with my credit score and negative equity. Harold and Lesley both stayed with me until after 9 p.m. to make sure that I could drive my new car home that same night. I also want to give Chris Pannell a big shout out for working to get my interest rate so low and never giving up! Whenever I was finalizing the paperwork and was asked questions about whether I wanted an extended warranty, I expected Lesley to try and do his best to sell me whatever add-on he could. I already knew that I didn't need it at the time nor want it, but it was very refreshing to hear Lesley actually recommend to me that he wouldn't do the extra warranty since I don't have a long commute and don't put as many miles on a car as a typical daily driver does. That is the first time I have EVER heard someone be truly honest at a dealership. Harold was also very honest and told me about the features of the car that I actually cared about rather than just listing everything off from a list and he made the test drive experience very fun. He also pointed out some things that I wouldn't like about the lower trim models as well as some things to keep in mind with the vehicle that I was seriously considering purchasing (no vehicle is perfect after all). Even today nearly a little over a week since I have owned the new car now, Harold is working me and an insurance agent to get me a lower insurance rate. Everyone at Valley Nissan truly does go beyond just the sale and cares about you like a person and not just a number. In short, if you want to skip to the quick part and not read the paragraph above, I would tell anyone that is considering purchasing a new car regardless if you have good credit, bad credit, good equity trade in, or even negative equity trade in to go see Valley Nissan, they will work with you no matter the time or day. They are honestly the first truly transparent dealership I have been too that is honest and wants to help you get the vehicle you want while making it fun and easy. If you are waiting to consider getting a car or are worried about your credit like I was, just go pay them a visit! Even if you don't get something, they will still make sure you have a fun and honest experience. Thanks Valley Nissan as well as Lesley, Chris, Kelley, and Harold! More
by Kyle Siler
Employees Worked With
Benjamin St. Ours, Lesley Wicks, Chris Pannell, Kelly Ashby, Harold Wells
August 02, 2017
Patience Is a Virtue. Kelly never gave up on trying to help. When I thought it was impossible for me to aquire a vehicle with my credit...Today I am driving a 2015 Toyota C Kelly never gave up on trying to help. When I thought it was impossible for me to aquire a vehicle with my credit...Today I am driving a 2015 Toyota Camry! Thanks Kelly. More
by Carmelita Johnson
Employees Worked With
Lesley Wicks, Chris Pannell, Kelly Ashby, Dave Kuykendall
July 27, 2017
7/25/2017 Thank you tabatha Hummel for being so nice and helping me get my new car love it. So thank you again for being so nice Thank you tabatha Hummel for being so nice and helping me get my new car love it. So thank you again for being so nice More
by Chris
Employees Worked With
Tabatha Hummel
July 21, 2017
Great experience Tabatha was awesome and very easy to work with. It was a great experience and we would recommend Valley Nissan to anyone looking for a car. Tabatha was awesome and very easy to work with. It was a great experience and we would recommend Valley Nissan to anyone looking for a car. More
by Jcgomez
Employees Worked With
Lesley Wicks, Tabatha Hummel
