Valley Motor City

We recently purchased our second vehicle from Falls and have had great experiences both times. Both times we received great, no pressure service from the agents. In our most recent experience we were debat have had great experiences both times. Both times we received great, no pressure service from the agents. In our most recent experience we were debating on two cars we really liked (one in our budget and one slightly above that we could make work) and there was no pressure from our agent Kevin to get us to go with the more expensive one. Kevin was extremely knowledgeable on everything we had questions on and about the vehicles. We will definitely be back for any of our future purchases! More

Service out to rob you. Brought in 2012 caravan with an intermittent crank no start issue and battery drain issue. The tech Zyan had it for 2 days and came up with, needs Brought in 2012 caravan with an intermittent crank no start issue and battery drain issue. The tech Zyan had it for 2 days and came up with, needs new starter and crank sensor and spark plugs for $1400. 1st off plugs changed 6 mths before and 2 other shops said no way it was the starter or crank sensor. Electrical specialist found in the TIPM fuse box a short in the fuel pump relay. Causes power drain and crank no start. Also Dodge has recall bypass kit for cherokee and Durango with same TIPM part number. Dealership should know this. Feel they didn't even pull the van into the shop during diagnostics. More

They sell you a dodge warranty that hundreds have complained about regarding it taking months to get refunds, then when your fighting to get a refund the finance guy lies, says he'll check on it, and complained about regarding it taking months to get refunds, then when your fighting to get a refund the finance guy lies, says he'll check on it, and call you back More

I have been buying new vehicles for over 40 years and Kevin Davis made the experience very satisfying . I flew in from Denver to make this deal. I saved a lot a money buying a truck from Kevin. I will Kevin Davis made the experience very satisfying . I flew in from Denver to make this deal. I saved a lot a money buying a truck from Kevin. I will be back in the future to buy more vehicles from Falls and Kevin. I could of taken a star off Kevin's rating because he's a New Ranger's fan but knowing he was dropped as a baby I'll give him a pass on that! GO AVA'S. Great job! Thanks. More

I recently purchased a vehicle from Fall Motor City dealership and had the pleasure of working with Andy Harmon. He was very professional and efficient. He assisted my wife and I with financing our v dealership and had the pleasure of working with Andy Harmon. He was very professional and efficient. He assisted my wife and I with financing our vehicle and was very creative with the financing process. We would recommend working with Andy to purchase your next vehicle. More

Totally disappointed and appalled with Falls Motor City!! Yesterday (11/29/2021) I had communication via text with Andy Howard, internet sales manager, with regards to purchasing a new (2021) Ram 150 City!! Yesterday (11/29/2021) I had communication via text with Andy Howard, internet sales manager, with regards to purchasing a new (2021) Ram 1500. I informed him I did NOT need financing and I would be in at 6:30pm to complete a deal. His reply “We are not accepting outside financing at this time” So, coming to the table with a blank check and guarantee funds is not acceptable, I guess. I really don’t know how this possible! How is it possible that a dealership refuses to accept pre-approved customers? Ridiculous!! More

Brought my Jeep Grand Cherokee in for a warranty issue. (stop-start feature quit working). I was advised this was a known issue and they could resolve it. I have brought the vehicle in twice now and have (stop-start feature quit working). I was advised this was a known issue and they could resolve it. I have brought the vehicle in twice now and have a third appointment for service to correct the issue. No apologies from Betsy for the time we've spent bringing our car back, and an extremely long wait to get an appt (a few weeks) if I want a rental while they work on my vehicle. We were told they performed 30 start-stops and the feature worked. After picking the vehicle up, it has not performed the start-stop at all. The dashboard indicates the battery is not charged, or the engine is not warm enough. I called the dealership and they said, "give it a couple of days, and put some miles on the car. Let the car warm up." I've driven the car over 100 miles (35 miles at a time in some cases) and kept the car in a temperature-controlled garage). Very disappointed in the service experience. This time I won't leave the dealership without proof that they've fixed the issue. Again, very disappointed in their lack of empathy for how much time we've spent bringing the car back and forth. But I'm SO GLAD I paid $70 for a brake inspection on my first warranty visit when I told them they were continually squeaking and asked them to check them. The service department was happy to report that it was just moisture and the $70 I paid for the break check is worth having peace of mind. More

Andy Howard Best salesman I ever met. I’ll be buying next truck with him again!!!!!!!! next truck with him again!!!!!!!! More

I've been looking for a new Pacifica with very specific specs (silver, gray seats, awd, sunroof, nav) for several months- searching on the Chrysler corporate site, looking all over the east side of the cou specs (silver, gray seats, awd, sunroof, nav) for several months- searching on the Chrysler corporate site, looking all over the east side of the country. A week ago I found one in at another dealer in Indiana, made a deal, paid a deposit, drove 3 hours and showed up at our agreed time to pick up the car, and was instead told that dealer had somehow "accidentally" sold it to someone else! I was not a happy camper. Two days later I found that Falls Motor City had an incoming Pacifica Limited in the right spec. I messaged the dealer via their website, a few minutes later Scott Mancabelli called, and in a few minutes, we had a deal. I paid a deposit with a credit card, then the next day drove from Cincinnati to Cleveland and picked up my new Pacifica. Kudos to Scott Mancabelli and Falls Motor City, their professionalism made this one of the most pleasant transactions in my 50 years of buying cars. More

Tried to get me into a 8.2 % interest rate even though I qualified for the 0 % interest rate. Just to get an extra chunk in commission qualified for the 0 % interest rate. Just to get an extra chunk in commission More