Valley Motor City

I brought my new vehicle which I purchased at this dealer in four times for the same problem. The steering wheel was off center from the day I purchased it. When they it was "fixed" it was off center the ot in four times for the same problem. The steering wheel was off center from the day I purchased it. When they it was "fixed" it was off center the other way. Brought it back for a tire rotation and had severe vibration. The "fix" for this was to rotate tire back and drive for a couple thousand miles. This caused my tires to wear unevenly. Meanwhile the steering wheel is still not straight. Brought back again to have tires rotated because of uneven wear and have wheel centered. They blamed the alignment which took 4.5 hours to fix. Notably the car went straight down the road before I brought it in. After the alignment job, the tires had not been rotated. I waited another hour while this was done. After driving, the only reason the wheel was centered was because the car pulled so badly to the right. Also since the tires had been rotated back the way they should have been in the first place, the vibration returned. After speaking with the service manager I brought the car back again. It took 3 calls to even speak with him and he didn't bother to speak with me personally when I brought it in. The vibration was blamed on the tires which Goodyear reported was not a defect. The dealer kindly offered to sell me another set of tires. After waiting 5 days without a vehicle to have new tires put on, I was finally called to pick up the car. I showed up the next day to pick it up and it was still on the rack because the alignment had not been fixed. I waited another 3 hours at the dealer only to find that the tires were mounted with lettering facing the opposite side of the way I had asked and the steering wheel was still off center, not to mention the discount price and free labor had been conveniently omitted from my bill. The staff seemed to ignore my complaint each time-- fixing alignment that wasn't off until it was maligned, not rotating tires when asked too, and mounting expensive new tires the wrong way. And after hours of waiting, nearly $1000 of new tires, and lots of frustration my steering wheel is still off center-- just the way I bought it new for 40+K. More

I was treated very fairly. My sales man and financing man were both very professional. I would recomend this dealership to friends and family thank you. were both very professional. I would recomend this dealership to friends and family thank you. More

I will go back to this dealership for my next car! Very satisfied with the experience! I hated spending my time sitting at dealerships - was always wasting my time - till I met Scott & Bobby - in and out satisfied with the experience! I hated spending my time sitting at dealerships - was always wasting my time - till I met Scott & Bobby - in and out with a car that I wanted without spending the entire day waiting! AWESOME JOB GUYS! More

I bought my truck over the phone with falls motors from out of state. Bobby helped get me the lowest possible interest rate and pricing. He simply asked where id like to be payment wise and he came in with out of state. Bobby helped get me the lowest possible interest rate and pricing. He simply asked where id like to be payment wise and he came in with lower interest and a all round better deal then i could have found anywhere else. Not only did i get great pricing Bobby was quick to call me back with answered questions. Thank you for all the stress help. More

Great price other dealers said they could not come close to their internet price drove from Dayton area. Easy to deal with no hoops to jump through. Car was clean and ready to go for us when we arrived. to their internet price drove from Dayton area. Easy to deal with no hoops to jump through. Car was clean and ready to go for us when we arrived. More

This was my first time buying a car from a dealership, and my first time financing a car. It was a great experience though! The staff was welcoming and friendly, the process went smoothly. I was nervous a and my first time financing a car. It was a great experience though! The staff was welcoming and friendly, the process went smoothly. I was nervous as a first time buyer but I have no complaints about Falls Motor City whatsoever. I ended up with a new car and I am very happy with it and the service I was provided! More

Our experience at Falls was excellent. Everything about the purchase went extremely smooth and the staff we worked with were nothign short of excellent. I would highly recommend Falls Motor City to any pr the purchase went extremely smooth and the staff we worked with were nothign short of excellent. I would highly recommend Falls Motor City to any prospective new/used car buyer. More

The Dealer was very professional and understanding. It was a very pleasant,smooth, stress-free sale and not at all pushy or forceful.Nothing was pushed to sell beyond what i needed or wanted. The salesman was a very pleasant,smooth, stress-free sale and not at all pushy or forceful.Nothing was pushed to sell beyond what i needed or wanted. The salesman,manager, and finance manager all worked with me very well.The perks and incentives were a nice bonus. More

Franko was very efficient in helping me get the right car for me , the staff was Friendly and I got what I believe was a good deal, the one Day I stopped by Franco was off and Josh answered my question for me , the staff was Friendly and I got what I believe was a good deal, the one Day I stopped by Franco was off and Josh answered my questions ,without hard selling me or trying to snake the deal from his co worker- the whole experience was good and I felt like they did right by me. More

Franco is very professional and understanding; My mom is in NY, I am in Atlanta and tried to make this deal happen on the 2005 Chevy Uplander. Everytime I ask for something I need, he gets it done ASAP (aka in NY, I am in Atlanta and tried to make this deal happen on the 2005 Chevy Uplander. Everytime I ask for something I need, he gets it done ASAP (aka faxes etc). My mom likes his demeanor. He takes his work seriously and understands the value of communication. I would vouch for him any day. Five star communication and great customer service. More