Valley Motor City

Worst Service Department I have EVER dealt with! I have never dealt with a service department that has no customer service, no phone skills, no knowledge of the vehicles it sells and treats customers I have never dealt with a service department that has no customer service, no phone skills, no knowledge of the vehicles it sells and treats customers like crap. This will be the first & last Chrysler that I will ever buy from them. I have had nothing but issues with my van since we purchased it in 2012, not to mention we purchased a life time warranty that is a complete joke! $100 deductible on work to a transmission that is leaking yet has been in for service multiple times and NEVER fixed. They are always to busy to talk to you, never have enough employees to handle all the work, when you ask them specific questions they don't have the answer and "will have to get back to you". Either hire 10 more people to handle your work flow or get competent people in there that know how to run a service department. I had to call again today because I realized that their wonderful Mopar people forgot to put an oil change sticker on my van. The guy laughed at me when I called and asked if he could give me the mileage so I could write it down myself. Instead of looking he said" just add 4,000 miles to it" Thanks for that nice response, wish I knew what day and mileage I had about 2 1/2 -3 weeks ago!!!! I forgot, I memorize my mileage! I just hung up. I can't handle lazy people who make you feel stupid when it's their peoplewho can't do their job. I will be selling my Town & County, its been the worst service experience I have ever had! Jim George you might want to get a better handle on your staff. I called and asked to speak with you and was told you were to busy to talk to customers. Not the response your want to get when your already upset with the service you get! I think if your the service manager you need to be available to ALL customers!! More

Great Experience I had a great experience with Andy Howard and Falls Motor City. Andy not only proivde a good price and friendly service, but made it even easier with I had a great experience with Andy Howard and Falls Motor City. Andy not only proivde a good price and friendly service, but made it even easier with whe arranged to buy out of my existing lease. I would highly recommned Andy and this dealership. More

Service is very bad and you can't trust them Service experience is very poor, slow and incompetent!!! Would tell potential buys to test the service first. Bought a 2014 Jeep Grand Cherokee and h Service experience is very poor, slow and incompetent!!! Would tell potential buys to test the service first. Bought a 2014 Jeep Grand Cherokee and had it serviced multiple times for transmission and engine noise. Less than 3K milage. Service can identify the noise in my engine and wrote it odd as no trouble found. They said they can duplicate the noise in another jeep but when I asked for them to show me they refused and indicated they do not have time. I will drive the extra miles to Klaban on Tuesday and get it fixed More

Incredible Experience My husband and I lost our last car to an engine grenade. After having a rental for a week and shopping online, I noticed that Falls Motor City had a w My husband and I lost our last car to an engine grenade. After having a rental for a week and shopping online, I noticed that Falls Motor City had a wide selection aggressively priced. Went in and was warmly greeted by Ben. Drove 4 different cars before settling on one I really liked. They went above and beyond and I'm very satisfied with my purchase and the buying experience. More

Couldn't have been better! I wanted a Jeep Wrangler so badly, and wasn't having the best luck finding one or getting approved for one. Kevin Davis was able to get me approved an I wanted a Jeep Wrangler so badly, and wasn't having the best luck finding one or getting approved for one. Kevin Davis was able to get me approved and get me into the jeep I wanted even over the busy holidays. He was very helpful, and acknowledged all of my concerns, wants and needs and got the job done way sooner than I thought was possible. I am now driving my Jeep Wrangler Unlimited Sahara for the 4th day now and could not be happier with the experience that I had at Falls Motor City with Kevin David. I would and will highly recommend this him and this dealership for anyone interested in a new or used vehicle. Not only was this an awesome experience but I am only 22 and it was my first experience going through a dealership and it couldn't have been better! So thankful I found Falls Motor City! Thanks guys! :) More

Excellent exprience with Kevin Davis!! On behalf of my mother and I, I would like to thank Kevin Davis for all the hard work in helping me find a car. This was the first time doing this and On behalf of my mother and I, I would like to thank Kevin Davis for all the hard work in helping me find a car. This was the first time doing this and the experience was excellent! Thanks so much for making my first time experience great and for putting so much hard work and effort in making the financing easier for me since I am a full time college student. Kevin you are a very dedicated person who makes every effort possible to make his customers happy, so I thank you once again! Natasha Powers! More

nice job Kevin Found Falls Motor City on autotrader, attracted by price, found Chrysler 200 I wanted and chatted with Kevin Davis, as my question got more detailed h Found Falls Motor City on autotrader, attracted by price, found Chrysler 200 I wanted and chatted with Kevin Davis, as my question got more detailed he asked me to call him. I talked with Kevin for only a few minutes but learned he was stand up straight forward salesman I was looking for. Over the course of that evening he answered my questions, help me get trade and finance taken care of. My wife and I drove the hour from our home to dealership and were greeg ed by Kevin who came in on his day off and a day before his Christmas vacation to New York to attend a Rangers game, he was helpful and truthful in helping me get what I needed for my trade and to drive home with happy wife, happy life in our new car. Overall everyone at Falls Motor City was helpful and easy to work with without traditional car buying craps that I have no patience for. I recommend Falls Motor City and especially Kevin Davis for anyone looking for a new car, a good price and little hassel. Thanks Kevin More

Falls Motor City Service The Service Dept. did everything they could to help with my problem. They even allowed me in the shop to show me what they were doing. The Service Dept. did everything they could to help with my problem. They even allowed me in the shop to show me what they were doing. More

Excellent service The salesperson I worked with Kevin Davis and he was excellent. This was the first car I bought from a dealership and he made it so easy. I didn't fee The salesperson I worked with Kevin Davis and he was excellent. This was the first car I bought from a dealership and he made it so easy. I didn't feel like I was being pressured at all. And I felt like I came out with a good deal without haggling for 5 days More