Valley Motor City

New car #4 This is the third vehicle I have purchased from Falls Motor City, the first being in 2005. It's actually four if you count my girlfriend's Jeep that s This is the third vehicle I have purchased from Falls Motor City, the first being in 2005. It's actually four if you count my girlfriend's Jeep that she bought here in 2013. I have dealt with Kevin Davis on three of these. He is my salesman of choice and the guy I always look for when I stop in. He does an excellent job of getting thing done. I thoroughly enjoy dealing with, and have always had a good experience when I go in. I feel at home whenever I go in there, whether it is a new car deal or getting service done. I drive quite a ways to go there but it is worth the trip. I'd like to mention Andria Allgood at the service department, whom has taken care of me on more than a couple of occasions, and has always treated me right, whether it was an oil change for a warranty repair. Lastly, I'd like mention Travis Hudson for excellent service in financing. He's a genuinely great guy who is very good with making purchasing a car a great experience. More

Very satisfied! I had searched online on Autotrader to find my next car. A friend of mine told me about Jeep Patriots and how great they were and that with the auto I had searched online on Autotrader to find my next car. A friend of mine told me about Jeep Patriots and how great they were and that with the auto show going on that they had great incentives. I seen one at Falls Motor City that interested me so I emailed Andy asking a few questions. Andy was very good about responding quickly and answering my questions. I went to test drive one and he picked out one that I'd like that had my requirements. He worked with me to get close to the payment range I wanted and made the whole experience very painless. Andy has a great personality and is very professional. I would recommend working with Andy! He is great!! More

2015 JEEP Patriot - Awesome Experience We owned a 2008 Chevy Trailblazer, we went in to look at another used vehicle. Our Sales person Andy, who I had made an appointment with, after speak We owned a 2008 Chevy Trailblazer, we went in to look at another used vehicle. Our Sales person Andy, who I had made an appointment with, after speaking on the phone a couple days earlier. A very busy man, but he knew of our dilemma and was able to put us in a new Jeep Patriot instead of someone else's old problems. The atmosphere at Falls Motor and all employee's were exceptional. The finance department gets A+ in our books. You want a great salesman to deal with and a super finance department, go to Falls Motor. More

A great experience!! I have been stressing out over buying a new car these last couple weeks. When I found falls motor city I was very skeptical. But boy was I wrong!!! Th I have been stressing out over buying a new car these last couple weeks. When I found falls motor city I was very skeptical. But boy was I wrong!!! That place is full of helpful and lovely employees!!! Andy made it painless and effortless for me. This is my first car as a young adult & I couldnt be more excited about this new adventure ahead of me!!!! Every single emloyee I met is wonderful! I highly recommend falls motor city and andy howard!!! -Rachel T More

I love this place! Wow! amazing! Are the two words I have for Andy & this dealership. I am a 22 year old college student and was trying to get a car on my own. I came in Wow! amazing! Are the two words I have for Andy & this dealership. I am a 22 year old college student and was trying to get a car on my own. I came in there looking at 1 car. I had called to talk to Andy before hand I got there and the car was ready for test drive. He greeted me with open arms by the time we were done we've became friends. Andy & the team got me the price I wanted and I was on my way with my new car. These are very great people here. I highly recommend buying a car from here. More

Excellent As Always Two purchases in the last 3 months. We worked with Dave Custer to purchase our 2015 Jeep Wrangler and recently purchased our 2015 Dodge Dart GT. Dav Two purchases in the last 3 months. We worked with Dave Custer to purchase our 2015 Jeep Wrangler and recently purchased our 2015 Dodge Dart GT. Dave Custer is super easy to work with and VERY knowledgeable of both the new models and used market. He is VERY patient and kind and just excellent with follow-up. I highly recommend Dave and the dealership! We've purchased several vehicles with Bobby Cruse at the wheel in Finance. He is just SUPER and flawless. I could not ask for better service in the sales process. Cid Cardamone Kent, OH More

Two New Purchases in 3 Months... Doing Something Right! I had the absolute pleasure of dealing with Mr. Dave McGraw for the purchase of two new vehicles recently. The first was a 2014 Ram 1500 lease, th I had the absolute pleasure of dealing with Mr. Dave McGraw for the purchase of two new vehicles recently. The first was a 2014 Ram 1500 lease, the second, being a 2014 Dodge Charger R/T purchase. Dave was responsive, educational, informative, and honest throughout both processes. On our first visit, prior to deciding on the Ram, Dave spent the better part of 5 hours allowing us to test drive four different vehicles, helping us compare and contrast all four, and helping guide us into a purchase decision. Three months later, when the time came to replace another vehicle (two others, actually), with Dave's assistance, the process ran as smooth as silk, resulting in a deal beneficial to both parties. I cannot speak highly enough about Dave's assistance, professionalism, and knowledge. As a pretty experienced buyer over many makes and dealerships, I can say without reservation, that Dave embodies the top notch service that all buyers should have the pleasure of experiencing. The sales management team's performance was also acceptable. On our Ram deal, our trade in vehicle was not what one would deem "desirable". Management, along with Dave, were very upfront, as well as very fair, regarding the trade value. While I did not get the exact dollar amount that I would have wanted, they were very "competitive", so to speak, and we were able to come to an agreement with very little fuss. My second deal was no different. In all honesty, there never would have been a second deal, had it not been for Dave McGraw. As an aside, however, I have to voice my extreme displeasure for, mainly, Chrysler Capital. I caution any buyer to request financing through anyone BUT Chrysler Capital, or arrange your own financing outside of the dealership. Sure, you may forfeit some incentives, but it is well worth it. Chrysler Capital is, bar none, the WORST finance company that I have had the displeasure of dealing with, for a multitude of reasons; everything from downright idiotic representatives, to interest rates that are not competitive, to a litany of outlandish rules, regulations, and fees ($2.75 to make your payment online, folks... every single month). I have long been a fan of any car brand that does not reside under Chrysler's umbrella due to past quality and customer service issues. After a 10+ year personal boycott, I returned, and became another Chrysler product owner, mostly due to my confidence in Mr. McGraw. That said, I have had no problems in 5,000 miles with my Ram, however, I have already experienced transmission issues with my Charger R/T at 1,000 miles. The service staff were responsive to my issue, although I had to continue to drive the vehicle with a CEL/DTC for 7 days, due to no openings in their schedule. As it turns out, the transmission fluid was not filled to spec at the factory, which was a bit disturbing to me. The point is, make sure that dealer prep has been done properly before taking delivery of your new vehicle. This is something that I would expect that the service department would have noticed during PDI and/or lot prep. Otherwise, I have no gripes about my experience with the service department. More

Best Buying Experience Ever !! Thank you so very much "Falls Motor City" for your Excellent Customer Care, Friendliness, and extensive Knowledge. Best Buying Experience Ever !! I Thank you so very much "Falls Motor City" for your Excellent Customer Care, Friendliness, and extensive Knowledge. Best Buying Experience Ever !! I Love my Jeep Jeep Jeep !! More

Refreshing Service! We also worked with Andy Howard - who was outstanding! We drove from Columbus to be presently surprised by the sincere and authentic service we receiv We also worked with Andy Howard - who was outstanding! We drove from Columbus to be presently surprised by the sincere and authentic service we received during the entire process of purchasing our preowned car. Highly recommend this dealer to our family and friends! More

Great Experience We love the van. Thank you so much to Andy, our salesman, who got us on the road quickly and with no issues. We will be back to see you again! Jeff H We love the van. Thank you so much to Andy, our salesman, who got us on the road quickly and with no issues. We will be back to see you again! Jeff Hendricks More