Valley Motor City

Awesome experience Dan was great. He has only been there a short time but answered all my questions and had a great personality. He wasn't pushy which is big. I have lef Dan was great. He has only been there a short time but answered all my questions and had a great personality. He wasn't pushy which is big. I have left out of other dealerships because of that. Dan is the reason why I left out of there with a 2015 Dodge Ram. I will recommend anyone I know to see him personally because I know they will be taken care of. He needs a big pat on the back and need more salesman like him. Great Job. More

Best Purchasing Experience We've Ever Had! My husband and I decided that we needed to trade in my Escape for a 2016 Dodge Grand Caravan to better accommodate our family. After doing some resear My husband and I decided that we needed to trade in my Escape for a 2016 Dodge Grand Caravan to better accommodate our family. After doing some research online for new vehicles I requested an online trade-in estimate. We had a little trouble getting the request to go through from my phone so my husband reached out to the dealership. We got in contact with Kevin Davis. He was SO helpful! He helped to provide me with a trade in estimate and answered questions that we had about some of their new vehicle inventory. He was so helpful over the phone that we chose to make an appointment with him to look at vehicles. I let him know what we were interested in and he had it ready before we even got there. I have never dealt with a salesman that is so helpful and informative as Kevin! This was an amazing experience! He worked hard to get us a great trade-in price and to make sure all our questions were answered. We worked through the financing paperwork with Bobby Cruse and he was great too. He was also very honest and informative about all our options. Everyone there is very personable and easy to talk to. We left feeling like we had made new friends. I even reached out to Kevin with a few more questions today (3 days after purchase) and he got me answers right away. It is amazing to know how much this dealership and the sales team cares about their customers - even after the sale is complete. We will definately be going back and asking to work with Kevin and Bobby! Thanks Falls Motor City! More

Best dealership around. Drove an hour out to Falls Motor City to look at a used Fx4. Had the pleasure of working with Andy Howard. Couldn't of asked for a nicer guy. Wasn't Drove an hour out to Falls Motor City to look at a used Fx4. Had the pleasure of working with Andy Howard. Couldn't of asked for a nicer guy. Wasn't pushy like most salesman. We were able to get a deal done and I'm very excited to have my new(used) truck. More

Great car buying experience! Kevin Davis at Falls motor city did a fantastic job helping us get our Jeep! He was friendly and made the car buying experience much easier! He was ve Kevin Davis at Falls motor city did a fantastic job helping us get our Jeep! He was friendly and made the car buying experience much easier! He was very thorough in explaining things and he let us take our time deciding what car was best for us. No pushing us into cars no high pressure, everything was relaxed. I had a great experience buying my first car! Thank you so much Kevin Davis and Falls Motor City for being very professional! Great place! They really care for their customers! More

Fantastic Buying Experience We never felt pressured into buying a vehicle we weren't comfortable with. Andy knew we were shopping around and he was very upfront with the price a We never felt pressured into buying a vehicle we weren't comfortable with. Andy knew we were shopping around and he was very upfront with the price and went the extra mile to look for ways to save us money. In the end, no one could beat the price Falls Motor City offered, or the experience we had with Andy. We also had an excellent experience with their finance department. With two small children in tow, Bobby was very efficient and got us in and out in no time. More

excellent service perfect communicstions I found dealing with Andy to be the most friendly yet professional treatment with any I've ever experienced in buying a new car. I certainly recommend I found dealing with Andy to be the most friendly yet professional treatment with any I've ever experienced in buying a new car. I certainly recommend him for salesman of the year and for any new car purchases More

BUYING EXPERIENCE My husband and I are very picky people when buying new vehicles. Mike Hugill was very laid back, friendly and knowledgeable about all the vehicles on My husband and I are very picky people when buying new vehicles. Mike Hugill was very laid back, friendly and knowledgeable about all the vehicles on lot. He has exceptional customer services experience and never was pushy in the new car buying experience. I definitely will be back to buy more vehicles here and refer family and friends to him. The finance manager Travis Hudson was fast and efficient putting our loan together and explained everything to a "T The whole process was in and out of dealership in a hour and a half.". More

Terrible service. Didn't honor their sales order contract I signed a contract for a buy order on a 2015 Jeep Cherokee Limited from Falls Motor City Jeep on August 6th. My sales rep was Dave McGraw. Due to I signed a contract for a buy order on a 2015 Jeep Cherokee Limited from Falls Motor City Jeep on August 6th. My sales rep was Dave McGraw. Due to waiting for the finalization of my Lemon Law case on my current 2015 Jeep Cherokee, I could not take ownership of the Jeep right away. So in order for the Jeep to be taken out off dealer inventory, Dave said I needed to provide a deposit and provided a credit card for the deposit. As the month went by, I kept the sales rep updated of the status. I received word on 9/1 that I could now turn the Jeep in and receive my Lemon Law buyback check. Since I thought I had a vehicle ready to pick up I picked 9/2 to turn in the Jeep. I then emailed the sales rep Dave on 9/2 to inform him I was turning in my Jeep locally and I would be up on Saturday to pick up my Jeep. I did not hear back from Dave. I kind of had a funny feeling there was something going on. So I emailed him again early on 9/3. Got more concerned when I didn’t hear back until later that day. He finally replied that there should be no issues with my picking up the Jeep on Saturday morning 9/5. Okay, good I thought…Then on late Friday afternoon, I received an email from Dave that there was an issue with getting my Jeep. I then called and spoke to him. He tells me they don’t have my jeep any longer. He apologized and said they sold my jeep to another dear. I asked how he could do that since I had signed a contract. He said sorry it was a mistake. I asked what I was going to receive and he said there is nothing they can do. I just have to pick another jeep off the lot. Well there were no others on their lot that I really wanted. This was not a solution to THEIR mistake. I then asked to speak to his Mgr. He was giving me the run around and said no one was available. He then said he will have someone get back to me. Here it is late Friday, I am without a vehicle and expecting to pick up mine on Saturday. I didn’t know what to do. They put me in a terrible spot. About a half hour later, I received a call from Dave who says he spoke with the Mgr and they will try to get a new Jeep for me from another dear. He said there were some within 100 miles of their dealer which he could try to get. Given there have been so many issues with the Cherokees, I wasn’t sure I wanted to get a Jeep with all the miles put on it from another dealer but my options were limited. Dave said the earliest he could get the jeep would be early the next week. I said okay see what you can do and let me know. As of this point, 5 days later, I still have not received a call back nor an email from Dave. What terrible low class service.. I now have had to resort to starting over the process of looking for a new vehicle from different dealers. I don’t know why Dave didn’t come out right away and tell me, hey we are sorry. I made a mistake and we will make it right, but no such thing. Given how bad Jeep/Chrysler has been from the start, going thru 11 service visits and being treated rudely by different dealers, I was probably stupid for even considering a Jeep again after have so many issues and getting a Lemon. Just type in Jeep Cherokee Lemon Law and see how many there are. But I still was willing to give it another chance, as I couldn’t find anything in the same price range that made me want to buy. I have learned and will never buy another Chrysler/Fiat/Jeep product and would never recommend anyone to buy from Falls Jeep. More