Valley Motor City

Horrible service experience Probably the worst experience I have had with a dealership service department.took our car in to get 4 recalls done ,they did 3 of them and one of tho Probably the worst experience I have had with a dealership service department.took our car in to get 4 recalls done ,they did 3 of them and one of those wasn’t done correctly.the 4th one they claimed they couldn’t do it because they couldn’t get to the area to do the recall because the radiator was bent (their first excuse).they didn’t notify us that it needed fixed or that they could fix it.8 days later driving in heavy traffic on the freeway while my wife was driving the car shut down and completely lost power.had it towed to dealership to find out that the timing chain was broken and now the engine was gone due to that.the timing chain was the recall they didn’t do.the first time they had the car they never told us they could fix the radiator but came to find out that that wasn’t even the issue.it was some type of cross memeber.initially they said because of the recall not being done it would be fixed.i authorizes them to fix the cross member and do the repairs needed that were caused by them not doing it the first time. Two days later the service advisor (son of the owner of the dealership btw) calls me and says that Chrysler will not cover the repair and proceeded to raise his voice and try to make it seem as though we did something wrong and that we declined the repair(total lie).my insurance company that was paying for the cross memeber contacted them and the dealership proceeded to tell them we declined the service the first time(another lie).when I asked for a higher supervisor including the district manager that apparently made the decision I was told “that’s not the way it works and I’m not giving you any information “. I called Chrysler customer service.they read the notes put in the system by the service department to me and it was filled with inaccurate information and complete lies. I asked Chrysler for contact information and they informed me that they would contact the district manager and see if he was “willing” to talk to me.unbelievable. At this point we are filing complaints with the Ohio attorney general,BBB and are getting our lawyer involved. Have 3 other dodge Chrysler products that will be being sold or traded in and will never purchase dodge or Chrysler or any of those lines again and tell everyone I know about this experience. Don’t ever have a problem because the dealership will lie and fabricate to cover themselves and you will never be able to get to anyone of authority to discuss a major problem More

Service after the purchase is poor. Bearing went out (<30,000 miles) and made vehicle unsafe per independent certified mechanic (Goodyear). Dealership said they couldn't even see me or t Bearing went out (<30,000 miles) and made vehicle unsafe per independent certified mechanic (Goodyear). Dealership said they couldn't even see me or the vehicle for at least a week. Both sale and service manager said they couldn't do a thing about it. Service manager said it should still be safe to drive for a week or two. The bearing going out also caused the need for rear rotors to be replaced. More

Outstanding customer service and buying experience! I had perhaps the best buying experience I've ever had with this Dealership and Sales rep. Ross Milicia. I was made to feel that I was there most impo I had perhaps the best buying experience I've ever had with this Dealership and Sales rep. Ross Milicia. I was made to feel that I was there most important customer and my business was appreciated during the entire process. Ross treated me like a friend the entire time. The process of test driving and signing the paperwork was so efficient and fast- unlike any other dealership I've ever been to. Usually waiting around half a day for things to happen is the norm at other places. Falls MC was crazy busy, the day I was there, yet the process was SO FAST, all while answering any questions I had and feeling that I was treated like the most important customer they ever had. Ross Milicia is awesome and nothing but thanks to him. I also got an incredible deal on financing terms and down payment, despite my not having the greatest credit going into the buying process .The entire group at Falls Motor City was outstanding. Best experience in car buying in 23 years of driving..... More

A1 SERVICE AND SUPPORT! I am pleased to say that Kevin Davis at Falls Motor City has given me and my father the best service and support of any dealership we have ever been t I am pleased to say that Kevin Davis at Falls Motor City has given me and my father the best service and support of any dealership we have ever been to. I highly recommend him and any other sales support staff to anyone that is interested in a vehicle at this dealership. More

42.95 My oil change and multi point inspect was 42.95. Being that it was my first oil change since new, I was looking for professional and I got it. My oil change and multi point inspect was 42.95. Being that it was my first oil change since new, I was looking for professional and I got it. More

Excellent Wonderful to deal with.. couldn't ask for better customer experience . Would highly recommend to anyone looking for a new vehicle. And Jerome is the b Wonderful to deal with.. couldn't ask for better customer experience . Would highly recommend to anyone looking for a new vehicle. And Jerome is the best More

See Dave Custer If looking for a new ram, see Dave Custer. This is my second Ram from Dave. The deal was what I wanted and the process was quick and painless. If looking for a new ram, see Dave Custer. This is my second Ram from Dave. The deal was what I wanted and the process was quick and painless. More

Audi RS5 Andy Howard was great to work with, very professional and helpful along the whole process, would definitely recommend to anyone looking for a car to Andy Howard was great to work with, very professional and helpful along the whole process, would definitely recommend to anyone looking for a car to stop and see him. Arthur Knight More

Great experience My wife and I have cars from this dealership as I just picked mine up the other day. Josh couldn’t be friendlier or more helpful and Bobby had our pap My wife and I have cars from this dealership as I just picked mine up the other day. Josh couldn’t be friendlier or more helpful and Bobby had our paperwork done in no time flat. More

Amazing!!!!! We are from two hours away and spoke with Kevin for about a week before we finally decided to make the drive. Other dealerships couldn't come close t We are from two hours away and spoke with Kevin for about a week before we finally decided to make the drive. Other dealerships couldn't come close to the price, it was almost too good to be true... BUT IT WASNT! The price was exactly as advertised and he made everything so easy! Kevin is very nice and incredibly knowledgeable about the cars. Bobby in finance was also wonderful! Couldn't have had a better experience and will be recommending him to anyone who needs a car! More