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Valley Motor City
Cuyahoga Falls, OH
869 Reviews
All About Valley Motor City in Cuyahoga Falls, OH
Here at Valley Motor City, we make buying a car and getting it serviced a piece of cake! As a family-owned and -operated business, we take a personable approach with our customers to ensure they get exactly what they need. We serve Cuyahoga Falls, OH, and the surrounding areas of Hudson, Stow and Akron. From our large selection of new and used vehicles to our outstanding service department, we’re your one-stop shop for all things automotive. Contact us today and we’ll be happy to assist you with anything you need!
We Make Financing Easy
Here at Valley Motor City, we strive to take the unnecessary stress out of the car financing process. We’ll help guide you through the available financing options and assist you in deciding whether you should buy or lease your new model. Not only that, but we also provide competitive rates, no-hassle credit checks and flexible payment plans that make car buying or leasing easier than ever. Start the process from the comfort of your couch via our online credit application, then someone from our finance team will happily help you get the keys to your dream model. Looking to save on your next purchase? Our user-friendly trade appraisal tool will give you an accurate quote on how much your current car is worth — then you can bring it to us to trade for a new one!
Contact Valley Motor City
Have any questions that we haven't answered above? We'd love it if you would reach out to us at Valley Motor City. It's easy to get in touch! Give us a call at 330.937-9481, chat us online or visit our location at 4100 State Road, Cuyahoga Falls, OH 44223. We look forward to serving our customers from Hudson, Stow and Akron and the surrounding areas.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 869 reviews
August 13, 2019
Worse Service Dept! The Service Department is beyond subpar – absolute joke (especially service advisors). Will not give them my business ever again. Their speed and cour The Service Department is beyond subpar – absolute joke (especially service advisors). Will not give them my business ever again. Their speed and courtesy towards loyal and high paying customers (bought last 3 cars from them and have had all services at this dealership, always wanted to give them another chance). If you have ALL the time in the world, then it might be your kind of place (I don’t have 9-10 hours a day to wait around for a simple service), but nothing gets communicated or done quickly, efficiently, or respectfully. This dealership service department and service advisors do not value customers’ times, hard earned money, loyalty, and patience. Too many strikes against them. Listed in order of absurdity below: A few weeks ago I started hearing a rattling noise on my car, so I scheduled an appointment – had to be 3 weeks out as they’re that busy (later to find out the lies behind this as they overbook themselves too much) . Appointment was for Monday as they were busy that far out. Dropped off the car on Sunday night. Monday morning at 8am I get a call to go over details of problems (great start). At 11:30am (3.5 hours later) still haven’t heard anything from them, so we give them a call and are advised we’ll be called back -> 40 minutes go by, finally, the call back is made. It was determined that 2 sway bar links need replaced – awesome. I advise them to give me a call as soon as they’re done so we can go and pick it up. 3 pm (3 hours after the call back) rolls around – no call yet. I call them, and of course, am told that they will have to call me back. 4:40pm comes – still no call. So I call -> service advised tells me that he thought he called me, which he hadn’t. Tells me that car will be ready at 5:15-5:30 (10 hours after dealership opens). I advise him that I work until 5 and then at 5:30, so I need a loaner car. He proceeds to tell me there’s no loaner. I ask to speak to a manager. After 5 minutes on hold – manager answers, I explain the situation, and he immediately tells me that car keys and paperwork are in front of him and ready (what in the world was the service adviser telling me? Either lies or had no clue what he was talking about at that point). I advised the manager of the non existence of their communication towards the customers from their service advisors. At NO Point did he proceed to apologize, but rather just keep making excuses of how they go through 40 cars a day (overbooking, even after I scheduled appointment 3 weeks prior), how things take time, and to defend their practice. He didn’t even attempt to apologize, or to offer to make anything right or to do a courtesy discount. I advised the manager that my family will not purchase or service any vehicle any longer there in result of their incompetence (see below for other examples – short versions of those). A few years ago my car’s headlight burnt out, so we took it to get it replaced. As the car was new model, they didn’t even know how to change the lightbulb (Chrysler car at a Chrysler dealership?? Really?). We dropped off the car in the morning; didn’t hear anything from them until WE called them 4 hours later. At that point we were advised that they’re still looking into it. 3 hours after that – WE called them again, at which point they advised it was done and it was going to take another hour to get the courtesy shuttle to the house (we live 10 minutes away) so we can pick up the car. At no point did they initiate the call to us to advise of time expectations, status of repair, or anything. Last year took car for a recall and electrical issue. Scheduled an appointment Took over 2 hours to even diagnose (again, service advisors were nowhere to be found or to be in any kind of remote hurry to take care of waiting customers) and another 1 hour to push the update to the car, which in the end didn’t even push as my car wasn’t appropriate for that software update. I have used the Express Lane oil change quite often, and more often than not, it takes over 1.5 hours for that to get accomplished (not because it doesn’t get changed quickly, but rather because service advisors wait over 20-30 minutes after the car is done (I can see it sitting in parking lot washed and ready) to even find the customers to check them out). I cannot stress enough - this dealership service department and service advisors do not value customers’ time, hard earned money, loyalty, and patience. More
by Mamabear07
Employees Worked With
Matthu Oligney
July 16, 2019
Great customer service! Andy was great! Made the whole process very easy! We really appreciate everything he did. Ben made the finance process easy and pressure free. Great e Andy was great! Made the whole process very easy! We really appreciate everything he did. Ben made the finance process easy and pressure free. Great experience overall. More
by Ross S.
Employees Worked With
July 02, 2019
Easy sales process, drove my new vehicle home on a Sunday I was met by Scott Jacobs in the lot shortly after pulling in. He was outside waiting for a Sunday customer. He greeted me promptly and asked how he c I was met by Scott Jacobs in the lot shortly after pulling in. He was outside waiting for a Sunday customer. He greeted me promptly and asked how he could help. I told him which vehicle I was interested in and he immediately went to get the keys and a license plate for a test drive. I wasn't expecting the dealership to be open on a Sunday nor be able to close/ leave with the vehicle. We worked out a deal and I drove it home. Nice guy. Easy process. More
by bsdtwd
Employees Worked With
Todd (Finance), Scott Jacobs
June 01, 2019
Exellent and Exceptional I worked with Toni Monaco. She was a pleasure to work with. She knew all about the vehicles I looked at in the Jeep lineup. She was there every st I worked with Toni Monaco. She was a pleasure to work with. She knew all about the vehicles I looked at in the Jeep lineup. She was there every step of the way making sure I got all of my questions answered. She is professional and friendly. Beyond just Toni, the entire staff at Falls Motor City was helpful and friendly. It was a non-stressful atmosphere with no pressure like you normally would receive at a dealership. The pricing was straight forward with no hidden fees. I did a mountain of research and found FMC to be the best priced (by a lot) over every other dealership I checked out... and you didn't even have to haggle or hassle or find a hidden angle to get the best price! More
by MFaith
Employees Worked With
Toni Monaco (5 stars), Cole Morgan
May 22, 2019
Exceptional customer care Dan Olson went above and beyond to track down and bring in the exact car I wanted. He spent many hours/days tracking it down and making arrangements t Dan Olson went above and beyond to track down and bring in the exact car I wanted. He spent many hours/days tracking it down and making arrangements to get the car to Falls Motor City. He was patient with me during my indecisiveness and never made me feel pressured. He explained and answered every question I had. My family has purchased and leased many cars from Dan and Falls Motor City and will continue to do so in the future. Thank you Dan Olson. More
by Stepaq
Employees Worked With
Dan Olson
May 20, 2019
Looking for a fun car! I was looking for a convertible. This led me to Kevin. I found a car on their website that i was very interested in. Kevin helped me the moment he sta I was looking for a convertible. This led me to Kevin. I found a car on their website that i was very interested in. Kevin helped me the moment he started talking to me. He made sure that I was comfortable since I was purchasing a car online. He took videos and showed me the car, down to picking up my son-in-law from the airport so he could drive the car back home. Thank you Kevin for making this process really easy. More
by sydmac75
Employees Worked With
Kevin Davis
May 18, 2019
No hassle car buying experience The staff at Falls Motor City cut right to the chase with my car buying experience. Their numbers were the best and they didn’t play games. I apprec The staff at Falls Motor City cut right to the chase with my car buying experience. Their numbers were the best and they didn’t play games. I appreciate the friendliness and professionalism of their staff. More
by Mom3
Employees Worked With
Ben Machor, Cole Morgan, Dave Custer
May 18, 2019
Avoid Their Service Department! I purchased my Jeep here 5 years ago, and the sales experience was good. Unfortunately that's the only good thing I have to say about this place. I ab I purchased my Jeep here 5 years ago, and the sales experience was good. Unfortunately that's the only good thing I have to say about this place. I absolutely love my Jeep and it's really unfortunate I can't trust the service department of the dealership where I purchased my vehicle. I recently brought my vehicle to the "Express Lane" for an oil change and tire rotation, two days in a row I was turned away because they were too busy. Finally, the third time I brought it back they were able to fit me in. While rotating my tires, someone came out to alert me that my brake pads and rotors, front and rear, were in need of immediate attention and needed to be replaced. The problem I had with this, is I had just had all of them replaced a year earlier, and again 8 months before that. When I asked how they could possibly be wearing out so quickly, the only answer I was given was "it's the way you drive." When I said I have NEVER had this issue with a vehicle before, I was met with "well this is a different car." I spoke with a Service Manager and he said he would look into the brake warranty and get back to me to let me know what they could do.....except he never bothered to call me. I can't help but wonder if they use crap parts that wear out quickly so you have to keep coming back to spend more money. On another visit, they recommended four new tires, even though I had just replaced them about 30,000 miles earlier. Maybe they assume that because I'm a woman who comes in alone I'm too stupid to ask questions? Shame on Falls Motor City for trying to take advantage of a loyal customer. I will never step foot into this dealership again. More
by KMS1234
Employees Worked With
Anthony
May 15, 2019
Exceptional! I liked that my sales person was honest and upfront. He did not waste my time; as others have done in the past. He went out of his way to make sure we I liked that my sales person was honest and upfront. He did not waste my time; as others have done in the past. He went out of his way to make sure we were happy. The whole process was easy and changed my mind about purchasing a vehicle. We also had a pleasant experience with the finance person that helped us. Overall, I would rate my experience as extremely positive. Thank you, Mike! More
by Peace216
Employees Worked With
Michael Latarski
May 14, 2019
Very Helpful And Friendly Greg made sure he went over all the details from the vehicle selection to the demo drive and delivery. The front desk and the finance dept was also Greg made sure he went over all the details from the vehicle selection to the demo drive and delivery. The front desk and the finance dept was also very helpful too ! More
by Dave Davidson
Employees Worked With
