Valley Motor City

Kevin Davis We originally came in to see a vehicle we saw online. The vehicle did not meet our needs. Kevin mentioned a similar vehicle on the lot and it ended up We originally came in to see a vehicle we saw online. The vehicle did not meet our needs. Kevin mentioned a similar vehicle on the lot and it ended up that vehicle met our needs and actually was less money! He was very knowledgeable and we negotiated a fair price for the vehicle for my daughter. Thank you and Bill the used car manager! Larry More

Very knowledgeable Kevin Davis was very knowledgeable and was great to deal with. Funny guy and very helpful in the questions we threw at him. Would deal with again! Kevin Davis was very knowledgeable and was great to deal with. Funny guy and very helpful in the questions we threw at him. Would deal with again! More

Multiple problems with my brand new Compass. I was finally able to bring my Jeep in on 7/7/18 to replace the radio in my car after having multiple problems with it. The radio was on backorder for I was finally able to bring my Jeep in on 7/7/18 to replace the radio in my car after having multiple problems with it. The radio was on backorder for over 4 months. The whole time it was on backorder the radio kept blasting music at full volume randomly; once the radio even turned on while the car had been turned off for about 3 hours. Forward to 7/7/28, I took my car in for the radio and an additional problem of not being able to pump gas. They replaced the radio and had to replace the intake for the fuel because it was cracked. Once I was on the way home from the dealership the radio started to make a buzzing sound when I was playing music via aux cable. I changed to SXM radio and it continued to buzz. So I turned the car around to head back to the dealership. Of corse I was frustrated with having a new issue with the new radio that was just put in my car. While first putting in the radio I was told by the service rep that they would have to order a new radio because the back up camera and a few other features were not working. A few seconds after that they said they were able to get the radio working. So when I took it back in I thought I would at least get a little sympathy from the rep that just previously helped me just a half hour before. Once they fixed the new issue (that they said was the antenna) I complained about all the problems I am currently having with a car that is just 5 months old. A car that I couldn't use all the features in because of the radio problems. He then told me that other people have problems with their cars all the time. I asked if there was any way they could rectify the situation, a new car should not have so many problems so early into the ownership of a new vehicle. He looked at me and said that I have to call customer service because they deal with that and its out of the hands of the dealership. I of corse was frustrated and said that there should be something you can do. In a loud and rude tone the rep asked me what I wanted because there is nothing they can do. I said there must be something they could do, I spent hours on the phone trying to get the radio in earlier than estimated time of arrival. I asked could they at least call Chrysler, I told him that Chrysler customer service informed me that I would have to talk to the dealership since I was having additional problems with my car. The rep just kept asking me what they could do, I told him a few different tings they could do, every time I suggested something he kept blurting out. "You signed a contract and since you did there is nothing I can do here." He was rude and kept saying it over and over even when I told him that customer service told me to take it up with the dealership. All he wanted to do is get me out of the dealership as quickly as possible. The rep had no sympathy or the slightest bit of concern for me as a customer. I understand that no company is expected to do what the customer wants in every situation. But when I go and buy a 30,000 dollar car, and that said car does not work properly for almost 5 months. I think I should be able to go to the dealership and have a representative that is attentive to a customer's situation. I will never buy a car from this dealership or company again. If you want to buy a car from a dealership that cares about its customers or even a brand that values customers do not go to this dealership. Do not make the mistake of going into this dealership or even this company. All they care about it selling subpar cars to customers and offering little to no real customer satisfaction. More

No pressure hassle free experience Kevin Davis helped me get the car I was in the market for. It was no pressure and hassle free. I couldn't have had a better experience. He was very Kevin Davis helped me get the car I was in the market for. It was no pressure and hassle free. I couldn't have had a better experience. He was very personable and honest/upfront with everything he told me. With a trade in, I was in and driving out with my new car in under 2 hours. Can't ask for better service than that. This is my fourth vehicle from Falls Motor City and it is people like Kevin Davis that make me keep coming back. I guarantee if you go there and ask for Kevin Davis, you will enjoy the entire process and not feel like you were pressured into anything. More

2017 Honda Ridgeline Kevin Davis was very personable and worked hard to get us the best deal! We were on a tight schedule and Kevin and the finance department did a great Kevin Davis was very personable and worked hard to get us the best deal! We were on a tight schedule and Kevin and the finance department did a great job getting us out of there in a timely manner. More

Great experience Lou got our daughter a great deal! She is very happy! We will go to him for our next vehicle. Falls Dodge is the place to go. Teena Snyder Lou got our daughter a great deal! She is very happy! We will go to him for our next vehicle. Falls Dodge is the place to go. Teena Snyder More

fabulous i purchased a 2018 ram my salesperson was Dave he was fabulous I traveled over 6 hours they kept there word on the deal. I will be back when I'm ready i purchased a 2018 ram my salesperson was Dave he was fabulous I traveled over 6 hours they kept there word on the deal. I will be back when I'm ready for my next truck. More

Smooth buying experience & competitive pricing! Ross was great to work with; very upfront, honest about how Falls City pricing works & quick to work with me on getting me something that worked withi Ross was great to work with; very upfront, honest about how Falls City pricing works & quick to work with me on getting me something that worked within my budget. Went the extra length on trade-in value. Total buying experience was a few days. ABSOLUTELY would recommend Ross to others. More

Keep away your brand-new car from this dealer!!!! They cannot detect and fix any issue you have. Instead, they cause more problems, and they ruin new car by carwash and oil change. They are unprofessi They cannot detect and fix any issue you have. Instead, they cause more problems, and they ruin new car by carwash and oil change. They are unprofessional and unreceptive to customers. Only after once car wash with them, my car got scratches everywhere, and they return my car with radio crazy loud. My car is under 5,000 miles and has issue with break. They refuse to admit the issue and to replace it even within the warranty! I pointed out the problem and they revenge me by hurt my steering wheel and scratch my car again! Keep away from them! More

New car I was completely pleased with this dealership. Kevin Davis gave me the best service and he shared all information in details. He is a very friendly an I was completely pleased with this dealership. Kevin Davis gave me the best service and he shared all information in details. He is a very friendly and supportive staff. I highly recommend him. More