Valley Motor City

Exceptional customer care Dan Olson went above and beyond to track down and bring in the exact car I wanted. He spent many hours/days tracking it down and making arrangements t Dan Olson went above and beyond to track down and bring in the exact car I wanted. He spent many hours/days tracking it down and making arrangements to get the car to Falls Motor City. He was patient with me during my indecisiveness and never made me feel pressured. He explained and answered every question I had. My family has purchased and leased many cars from Dan and Falls Motor City and will continue to do so in the future. Thank you Dan Olson. More

Looking for a fun car! I was looking for a convertible. This led me to Kevin. I found a car on their website that i was very interested in. Kevin helped me the moment he sta I was looking for a convertible. This led me to Kevin. I found a car on their website that i was very interested in. Kevin helped me the moment he started talking to me. He made sure that I was comfortable since I was purchasing a car online. He took videos and showed me the car, down to picking up my son-in-law from the airport so he could drive the car back home. Thank you Kevin for making this process really easy. More

No hassle car buying experience The staff at Falls Motor City cut right to the chase with my car buying experience. Their numbers were the best and they didn’t play games. I apprec The staff at Falls Motor City cut right to the chase with my car buying experience. Their numbers were the best and they didn’t play games. I appreciate the friendliness and professionalism of their staff. More

Avoid Their Service Department! I purchased my Jeep here 5 years ago, and the sales experience was good. Unfortunately that's the only good thing I have to say about this place. I ab I purchased my Jeep here 5 years ago, and the sales experience was good. Unfortunately that's the only good thing I have to say about this place. I absolutely love my Jeep and it's really unfortunate I can't trust the service department of the dealership where I purchased my vehicle. I recently brought my vehicle to the "Express Lane" for an oil change and tire rotation, two days in a row I was turned away because they were too busy. Finally, the third time I brought it back they were able to fit me in. While rotating my tires, someone came out to alert me that my brake pads and rotors, front and rear, were in need of immediate attention and needed to be replaced. The problem I had with this, is I had just had all of them replaced a year earlier, and again 8 months before that. When I asked how they could possibly be wearing out so quickly, the only answer I was given was "it's the way you drive." When I said I have NEVER had this issue with a vehicle before, I was met with "well this is a different car." I spoke with a Service Manager and he said he would look into the brake warranty and get back to me to let me know what they could do.....except he never bothered to call me. I can't help but wonder if they use crap parts that wear out quickly so you have to keep coming back to spend more money. On another visit, they recommended four new tires, even though I had just replaced them about 30,000 miles earlier. Maybe they assume that because I'm a woman who comes in alone I'm too stupid to ask questions? Shame on Falls Motor City for trying to take advantage of a loyal customer. I will never step foot into this dealership again. More

Exceptional! I liked that my sales person was honest and upfront. He did not waste my time; as others have done in the past. He went out of his way to make sure we I liked that my sales person was honest and upfront. He did not waste my time; as others have done in the past. He went out of his way to make sure we were happy. The whole process was easy and changed my mind about purchasing a vehicle. We also had a pleasant experience with the finance person that helped us. Overall, I would rate my experience as extremely positive. Thank you, Mike! More

Very Helpful And Friendly Greg made sure he went over all the details from the vehicle selection to the demo drive and delivery. The front desk and the finance dept was also Greg made sure he went over all the details from the vehicle selection to the demo drive and delivery. The front desk and the finance dept was also very helpful too ! More

Great car buying experience Falls Motor City advertises the best prices around and they honor that price. When you know you’re already getting a great price it eliminates most o Falls Motor City advertises the best prices around and they honor that price. When you know you’re already getting a great price it eliminates most of the negotiating and just creates quicker a better overall buying experience. Salesmen are not pushy and will find the vehicle with the options you want at a great price. More

Buying a New Dodge Ram was Painless - See Dave Custer Dave Custer was very helpful in making my new Truck selection. His vast knowledge of the industry as well as his product line is remarkable. Truly m Dave Custer was very helpful in making my new Truck selection. His vast knowledge of the industry as well as his product line is remarkable. Truly made this buying experience wonderful. More

Outstanding experience Dan worked extremely hard to make sure I was able to purchase the truck I needed at a great price. Even from a long distance away, I was able to Dan worked extremely hard to make sure I was able to purchase the truck I needed at a great price. Even from a long distance away, I was able to proceed with confidence and he and everyone else I dealt with at the dealership was very friendly and helpful. What could have been adifficult experience because I am based 330 miles away, was made much easier because of Dan's patience, attentiveness, knowledge of the vehicles, and hard work. thanks for all your help. More

Premium Customer Oil Change Falls Motor City easily comes to mind when considering purchasing or servicing my vehicle. The highly-skilled staff showcase their capacity, patience, Falls Motor City easily comes to mind when considering purchasing or servicing my vehicle. The highly-skilled staff showcase their capacity, patience, and heart to go above & beyond the call of duty when their tight schedules permit. The customer service team keeps me in the best possible position to have a safe & most enjoyable driving experience. An honorable mention must include salesman Dave McGraw (and supporting cast....finance, and Todd Dungan....we are all more capable with a strong team). I can confidently say the first-class care, advice, and genuine support are treasured. I consider Dave like a mentor and sometimes toss around ideas pertaining to my life goals. Cheers to “our” continued growth & ....Thanks a Million, Carise C. P.S. A special shout out to all who assist with meeting my extreme “car wash” demands! You are simply accommodating! More