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Valley Motor City
Cuyahoga Falls, OH
795 Reviews
All About Valley Motor City in Cuyahoga Falls, OH
Here at Valley Motor City, we make buying a car and getting it serviced a piece of cake! As a family-owned and -operated business, we take a personable approach with our customers to ensure they get exactly what they need. We serve Cuyahoga Falls, OH, and the surrounding areas of Hudson, Stow and Akron. From our large selection of new and used vehicles to our outstanding service department, we’re your one-stop shop for all things automotive. Contact us today and we’ll be happy to assist you with anything you need!
We Make Financing Easy
Here at Valley Motor City, we strive to take the unnecessary stress out of the car financing process. We’ll help guide you through the available financing options and assist you in deciding whether you should buy or lease your new model. Not only that, but we also provide competitive rates, no-hassle credit checks and flexible payment plans that make car buying or leasing easier than ever. Start the process from the comfort of your couch via our online credit application, then someone from our finance team will happily help you get the keys to your dream model. Looking to save on your next purchase? Our user-friendly trade appraisal tool will give you an accurate quote on how much your current car is worth — then you can bring it to us to trade for a new one!
Contact Valley Motor City
Have any questions that we haven't answered above? We'd love it if you would reach out to us at Valley Motor City. It's easy to get in touch! Give us a call at 330.937-9481, chat us online or visit our location at 4100 State Road, Cuyahoga Falls, OH 44223. We look forward to serving our customers from Hudson, Stow and Akron and the surrounding areas.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 795 reviews
September 09, 2019
Bought two cars My salesperson was friendly and helpful. He followed up after our initial visit to see if I had questions. The whole process was very easy. My salesperson was friendly and helpful. He followed up after our initial visit to see if I had questions. The whole process was very easy. More
by Dave
Employees Worked With
Brandon Greene
September 03, 2019
My first pacifica Brandon met us as we came into the dealership..I have owned 7 Chrysler mini vans and had no choice but to move to a Pacifica since Chrysler no longer Brandon met us as we came into the dealership..I have owned 7 Chrysler mini vans and had no choice but to move to a Pacifica since Chrysler no longer makes mini vans. I had seen and driven a pacific and new that was what I wanted. Brandon took us to see the pacificas. I saw the red one and knew that was my color. He explained the differences in the different models and we were able to choose. Brandon was great, personable and professional. In about two hours we had purchased our new Pacifica. Brandon presented us with shiny new car and proceed to explain all the things this car has and can do. Thank you Brandon and falls motor city for a great car buying experience! More
by Grams van 25
Employees Worked With
Brandon Greene, Todd Dungan
September 02, 2019
Great experience from test drive and coming back to purchase Brandon is/was a great guy. I stopped in early to check my vehicle out, took a test drive. the vehicle I test drive exceeded my expectations, told Bra Brandon is/was a great guy. I stopped in early to check my vehicle out, took a test drive. the vehicle I test drive exceeded my expectations, told Brandon that if I decide to purchase I would let him know later, there was no haggle, no pressure to purchase at that time of my visit. Wich compared to other dealers I have visited was a blessing, I had to leave a few dealerships due to the pressure of making purchase when I was upfront that I may not purchase at that exact moment. Brandon was very understanding to this, gave me his phone number so when I was ready to purchase he would be ready. not only was he ready but the truck I wanted was washed and pulled up front for me and my wife to check out and take for a test drive. financing also was as easy, we stated where we needed to be along with the amount we would put down and they came in right where we needed and wanted to be at. This was definitely the best car purchase experience that we have had. More
by Sean & Melyssa
Employees Worked With
Brandon Greene
September 01, 2019
Great place if your a child Treated like a 5 yr old refusing to eat . She made several statements that made no sense to anyone actually paying attention. Once I refused trade off Treated like a 5 yr old refusing to eat . She made several statements that made no sense to anyone actually paying attention. Once I refused trade offer she started treating me like I was 5 and refusing to eat. Will not be back I will stay with the dealers in canton area More
by Msrdlr
Employees Worked With
August 28, 2019
Does not negotiate in good faith My trade-in had 97,000 miles on it, when presented with the Carfax trade-in report, I saw that they listed the mileage at 113,000 miles... When confro My trade-in had 97,000 miles on it, when presented with the Carfax trade-in report, I saw that they listed the mileage at 113,000 miles... When confronted, Kevin stated that the "mileage doesn't really matter". Since I am not an idiot, I quickly wrapped up our discussion. Coiuldn't get out of there fast enough. More
by Daniel M.
Employees Worked With
Kevin Davis
August 14, 2019
Excellent experience Dave McGraw was a pleasure to deal with on leasing our new Jeep Cherokee! The process was simple, easy and painless. We would recommend Dave and Fal Dave McGraw was a pleasure to deal with on leasing our new Jeep Cherokee! The process was simple, easy and painless. We would recommend Dave and Falls Motor City and will be doing business with them again! Thank you! More
by Jeff and Marcy
Employees Worked With
August 13, 2019
Worse Service Dept! The Service Department is beyond subpar – absolute joke (especially service advisors). Will not give them my business ever again. Their speed and cour The Service Department is beyond subpar – absolute joke (especially service advisors). Will not give them my business ever again. Their speed and courtesy towards loyal and high paying customers (bought last 3 cars from them and have had all services at this dealership, always wanted to give them another chance). If you have ALL the time in the world, then it might be your kind of place (I don’t have 9-10 hours a day to wait around for a simple service), but nothing gets communicated or done quickly, efficiently, or respectfully. This dealership service department and service advisors do not value customers’ times, hard earned money, loyalty, and patience. Too many strikes against them. Listed in order of absurdity below: A few weeks ago I started hearing a rattling noise on my car, so I scheduled an appointment – had to be 3 weeks out as they’re that busy (later to find out the lies behind this as they overbook themselves too much) . Appointment was for Monday as they were busy that far out. Dropped off the car on Sunday night. Monday morning at 8am I get a call to go over details of problems (great start). At 11:30am (3.5 hours later) still haven’t heard anything from them, so we give them a call and are advised we’ll be called back -> 40 minutes go by, finally, the call back is made. It was determined that 2 sway bar links need replaced – awesome. I advise them to give me a call as soon as they’re done so we can go and pick it up. 3 pm (3 hours after the call back) rolls around – no call yet. I call them, and of course, am told that they will have to call me back. 4:40pm comes – still no call. So I call -> service advised tells me that he thought he called me, which he hadn’t. Tells me that car will be ready at 5:15-5:30 (10 hours after dealership opens). I advise him that I work until 5 and then at 5:30, so I need a loaner car. He proceeds to tell me there’s no loaner. I ask to speak to a manager. After 5 minutes on hold – manager answers, I explain the situation, and he immediately tells me that car keys and paperwork are in front of him and ready (what in the world was the service adviser telling me? Either lies or had no clue what he was talking about at that point). I advised the manager of the non existence of their communication towards the customers from their service advisors. At NO Point did he proceed to apologize, but rather just keep making excuses of how they go through 40 cars a day (overbooking, even after I scheduled appointment 3 weeks prior), how things take time, and to defend their practice. He didn’t even attempt to apologize, or to offer to make anything right or to do a courtesy discount. I advised the manager that my family will not purchase or service any vehicle any longer there in result of their incompetence (see below for other examples – short versions of those). A few years ago my car’s headlight burnt out, so we took it to get it replaced. As the car was new model, they didn’t even know how to change the lightbulb (Chrysler car at a Chrysler dealership?? Really?). We dropped off the car in the morning; didn’t hear anything from them until WE called them 4 hours later. At that point we were advised that they’re still looking into it. 3 hours after that – WE called them again, at which point they advised it was done and it was going to take another hour to get the courtesy shuttle to the house (we live 10 minutes away) so we can pick up the car. At no point did they initiate the call to us to advise of time expectations, status of repair, or anything. Last year took car for a recall and electrical issue. Scheduled an appointment Took over 2 hours to even diagnose (again, service advisors were nowhere to be found or to be in any kind of remote hurry to take care of waiting customers) and another 1 hour to push the update to the car, which in the end didn’t even push as my car wasn’t appropriate for that software update. I have used the Express Lane oil change quite often, and more often than not, it takes over 1.5 hours for that to get accomplished (not because it doesn’t get changed quickly, but rather because service advisors wait over 20-30 minutes after the car is done (I can see it sitting in parking lot washed and ready) to even find the customers to check them out). I cannot stress enough - this dealership service department and service advisors do not value customers’ time, hard earned money, loyalty, and patience. More
by Mamabear07
Employees Worked With
Matthu Oligney
July 16, 2019
Great customer service! Andy was great! Made the whole process very easy! We really appreciate everything he did. Ben made the finance process easy and pressure free. Great e Andy was great! Made the whole process very easy! We really appreciate everything he did. Ben made the finance process easy and pressure free. Great experience overall. More
by Ross S.
Employees Worked With
July 02, 2019
Easy sales process, drove my new vehicle home on a Sunday I was met by Scott Jacobs in the lot shortly after pulling in. He was outside waiting for a Sunday customer. He greeted me promptly and asked how he c I was met by Scott Jacobs in the lot shortly after pulling in. He was outside waiting for a Sunday customer. He greeted me promptly and asked how he could help. I told him which vehicle I was interested in and he immediately went to get the keys and a license plate for a test drive. I wasn't expecting the dealership to be open on a Sunday nor be able to close/ leave with the vehicle. We worked out a deal and I drove it home. Nice guy. Easy process. More
by bsdtwd
June 01, 2019
Exellent and Exceptional I worked with Toni Monaco. She was a pleasure to work with. She knew all about the vehicles I looked at in the Jeep lineup. She was there every st I worked with Toni Monaco. She was a pleasure to work with. She knew all about the vehicles I looked at in the Jeep lineup. She was there every step of the way making sure I got all of my questions answered. She is professional and friendly. Beyond just Toni, the entire staff at Falls Motor City was helpful and friendly. It was a non-stressful atmosphere with no pressure like you normally would receive at a dealership. The pricing was straight forward with no hidden fees. I did a mountain of research and found FMC to be the best priced (by a lot) over every other dealership I checked out... and you didn't even have to haggle or hassle or find a hidden angle to get the best price! More
by MFaith
Employees Worked With
Toni Monaco (5 stars), Cole Morgan
