Valley Kia of Fontana

Had no intention of buying a car the day I arrived, was only going to look. Vanessa Guzman walked over, introduced herself and we talked cars. Within a few hours I drove off the lot in my Kia. She defied t only going to look. Vanessa Guzman walked over, introduced herself and we talked cars. Within a few hours I drove off the lot in my Kia. She defied the stereotype of a car salesperson. Respect, patience, kindness and genuine... all demonstrated by her. Valley Kia is fortunate to have her. More

Got my first car today . Shout out to my girl Vanessa your the best . Thank you so much for the help . Your attitude is just the best and your support and commitment . I wou Shout out to my girl Vanessa your the best . Thank you so much for the help . Your attitude is just the best and your support and commitment . I would really recommend her . More

The sales associate Vanessa made my first time experience spectacular!! I walked in without an appointment and I just wanted to look but Vanessa took a step up and guided me through everything I needed to kn spectacular!! I walked in without an appointment and I just wanted to look but Vanessa took a step up and guided me through everything I needed to know about my next car. I was unsure of going without an appointment but I walked out with a car that same day. She really exceeded my expectations of dealers and made sure that I got the car I wanted. 10/10 recommend this dealership. More

This is the first place I got my first KIA and also where I got my second. The sales associate Amanda was super patient and very helpful. She did not try to sell me something I didn't want and she took care I got my second. The sales associate Amanda was super patient and very helpful. She did not try to sell me something I didn't want and she took care of all my needs. She went above and beyond to put me in my second KIA. I, highly recommend if you're looking for a car go to All-star KIA of Fontana ask for Amanda. More

I have had a great experience with this dealership no problem whatsoever Everyone was polite problem whatsoever Everyone was polite More

Service Department at this Dealership has no customer service at all. I am so sorry but because of them they are loosing business to the sales department. I think this is a new staff in front because our service at all. I am so sorry but because of them they are loosing business to the sales department. I think this is a new staff in front because our family has purchase several cars from this Dealer for years and we have never experience, place you on hold for a long time, don't have a knowledge as to how to assist the customer, if its not cover by the guaranty they don't give you an option for out of pocket. We were thinking about purchasing another car with them but after this service. I am sorry but I don't think we are coming back. Very disappointed. More

Valley Kia of Fontana dealership fraudulently marked up the purchase price by 23% above MSRP of a 2020 Kia Forte October 25, 2019. I walked into the dealership with a service animal and disclosed my disabi the purchase price by 23% above MSRP of a 2020 Kia Forte October 25, 2019. I walked into the dealership with a service animal and disclosed my disability to the sales people. I don't know if this had anything to do with it, but the results is that by the time I walked out of the car lot, I was paying a total price of $37,717 for a car whose Manufacturer Suggested Retail Price was only $17,890. They may be discriminatory if not predatory. https://www.ftc.gov/news-events/press-releases/2020/05/bronx-honda-to-pay-over-1-million-to-settle-charges More

THIS SERVICE DEPARTMENT IS VERY UNPROFESSIONAL AND EXTREMELY RUDE! I GET MY OIL CHANGED HERE REGULARLY, WELL I USE TO, AND AFTER THE LAST OIL CHANGE, MY CAR STARTED LEAKING OIL. I CALL THEM TO DIS EXTREMELY RUDE! I GET MY OIL CHANGED HERE REGULARLY, WELL I USE TO, AND AFTER THE LAST OIL CHANGE, MY CAR STARTED LEAKING OIL. I CALL THEM TO DISCUSS THE ISSUE AND WAS TOLD TO BRING IN MY CAR THE NEXT DAY AT 7AM AND THEY WILL TAKE CARE OF IT BY MID AFTERNOON. SO I REARRANGE MY ENTIRE MORNING SO I CAN TAKE MY CAR IN TO BE FIXED AS I WAS TOLD. I GET THERE AND THE RUDEST KID EVER, DANNY, SAYS "WELL YOURE NOT IN THE SYSTEM AND THERE'S NOYHING I CAN DO SO SORRY" HE WAS SO RUDE AND ARROGANT. HE SAID TO LEAVE THE CAR 15 DAYS AND THEY WILL SEE IF THEY COULD TAKE A LOOK. THIS IS RIDICULOUS!! WHAT KIND OF CUSTOMER SERVICE IS THIS?!? NOT ONLY DO THEY NOT COMMUNICATE WITHIN THEIR OWN SERVICE DEPARTMENT, BUT THEY PUT THE RUDEST KID THAT HAS NO CUSTOMER SERVICE SKILLS DO HANDLE CUSTOMERS?! SO HE THEN CALLS ME AND STARTS SAYING HE RECOMMENDS I GET THAT LOOKED AT! SERIOUSLY?! THATS WHAT I WAS DOING. HE STSRTS RAISING HIS VOICE AT ME, YELLING, THATS HES JUST TRYING TO HELP. NO! HE SHOULD HAVE DONE WHAT I WAS TOLD THE DEPARTMENT WAS GONNA DO IF HE REALLY WANTED TO HELP. THIS KIA JUST LOST 2 LOYAL CUSTOMERS BECAUSE I AND MY WIFE OWN KIAS. WE WILL NEVER RETURN AND WILL NOT RECOMMEND THIS SERVICE DEPARTMENT TO ANYONE. THIS KIA PURPOSELY HARMS A CUSTOMER'S VECHILE AND REFUSES TO CORRECT IT!! More

Received impeccable service while inquiring about a potential new car sale here! Walked away feeling like their sales representatives were honest and genuine with their recommendations and would highly potential new car sale here! Walked away feeling like their sales representatives were honest and genuine with their recommendations and would highly recommend this dealership to my family and friends! More

Great Service Scheduling service was smoother than ever. Was able to schedule over the phone, and had my car looked at right when they said. The service was quick a Scheduling service was smoother than ever. Was able to schedule over the phone, and had my car looked at right when they said. The service was quick and reasonably priced. Definitely going to be coming to this Kia more often! More