Valley Kia of Fontana

The service department for Kia is terrible. I have to go in to make an appointment because when I call I always get hung up on. I was told by the assistant manager Thomas Arguelles to bring m I have to go in to make an appointment because when I call I always get hung up on. I was told by the assistant manager Thomas Arguelles to bring my car in for a diagnostic test, because my air conditioning in the car is not working. He blows out cold air but does not push it out. The assistant manager, Thomas, let me know that some Kia’s have a fuse in the car that burns and causes the air conditioning to not work properly. He told me to bring it in on Tuesday @ 9am, and he will see if the warranty will cover this issue that some Kia K5 seem to be having. I speak to Raul Paris and he tells me that he can’t do anything for me because the assistant manager, Thomas, is not there and he has other cars to service. He also told me that he does not think I’m lying which rubbed me the wrong way. I took the day off of work to bring the car in and made so many arrangements to have another car while my car was being tested and fixed. Raul Paris is the worst service advisor, and every time I am helped by him I get dismissed. I brought my car in for the A/C unit prior and Raul Paris helped me and said it would take 7 days, and would not be covered under warranty. When I came back today Raul Paris was questioning me about the fuse that Thomas, the assistant manager, was telling me about. He was condescending and asking me how I knew it was the fuse. I let him know that Thomas, told me, and I was still dismissed. Raul Paris should not work in a place of service by belittling women. Try another service or get serviced by anyone other than Raul Paris. More

terrible customer service,the test drive car ran out of gas,no one came to take us back to the dealership to escape the 100degree temp,2 calls made to the dealership for someone to get us back to the deal gas,no one came to take us back to the dealership to escape the 100degree temp,2 calls made to the dealership for someone to get us back to the dealership that was directly in front of us.we waited for 25mins no one showed,I walked back to the dealership in the heat,it took me 8mins to walk to Valley Kia Fontana.I will never buy from VALLEY KIA FONTANA,because of this terrible incident.I was intrested in the 2024 Sportage Prestige S.BUT NOT FROM VALLEY KIA OF FONTANA.I will let my friends and relatives know about the lack of compassion and lack of CUSTOMER SERVICE at VALLEY KIA OF FONTANA,for their future customers.STAY AWAY FROM VALLEY KIA OF FONTANA FOR YOUR FUTURE PURCHASES AND SERVICE OF YOUR KIA. Deano. More

Don't use them. .. they lie and fake persons. Never go to them run don't walk .. they lie and fake persons. Never go to them run don't walk More

Valley Kia of Fontana was the only Kia dealership that didn't have a six plus month wait an appointment for recalls. I took my 2016 Optima in for 3 recalls and an oil consumption test due to the car burni didn't have a six plus month wait an appointment for recalls. I took my 2016 Optima in for 3 recalls and an oil consumption test due to the car burning oil (known problem and class action lawsuit against Kia). I waited 3 hours for them to do an oil change (oil consumption test), KDSS recall, put two crooked security stickers on my windows, and trunk latch. Upon paying for the oil change, I was told by the service representative that I would need to provide a receipt for every single oil change if I wanted Kia to begin any warranty claim for the oil consumption (new engine) and I had to bring the car back in at exactly 1000 miles to check the oil, however, if I couldn't find all the receipts to not bother because Kia wouldn't honor the 100k mile warranty or the lifetime warranty (class action lawsuit against Kia). Kia recommends that you change your oil at 7,500 miles, and I changed my oil between 3,500 to 4000 miles religiously. I misplaced a few of the receipts, and I have attempted to go to the shops that did the oil changes, but a few shops have closed or weren't able to locate a receipt. If I had known that my engine was going to take a crap way before my 10 year 100000 mile warranty, I would have placed them in a vault for safe keeping. Either way, Kia makes crap cars that have had more recalls and class action lawsuit losses that anyone can count. They don't stand behind their cars, warranty, or class action loss requirements. Valley Kia gives you the runaround and isn't up front about anything. They even tell you that if Kia does decided to honor the warranty, your car will be sitting at their dealership from 2 plus months because the replacement bottom ends (engine) are on back order because they are needing to be replaced faster than they can be produced. Oh, icing on the cake. The salesman walked up to a few of us who were waiting for our junk cars and offered us new cars with no dealer markup. Laughed my xxx off. I WILL NEVER OWN ANOTHER KIA, AND I WILL MAKE SURE NOBODY I KNOW, INCLUDING PEOPLE I DISLIKE WILL NEVER OWN A KIA. NO MATTER HOW GOOD THE DEAL IS OR THE WARRANTY THAT KIA OFFERS, RUN!!! YOU WILL GET SCREWED. Update. Valley Kia glued my oil cap and dispstick shut with some thick glue. How the F am I supposed to check/change my oil? If my car was burning oil and I'm trying to prove that to you, why would I add oil??? I am seeking an attorney Monday morning for the permanent damages they caused and the inability to now check, change, or add oil. More

Where do I begin. Took our 2023 Sportage to Valley Kia of Fontana for our maintenance. Our car at the time had only had 6,000 miles. after our oil change was completed Took our 2023 Sportage to Valley Kia of Fontana for our maintenance. Our car at the time had only had 6,000 miles. after our oil change was completed, we noticed our Sportage was leaking oil. We called Valley Kia of Fontana to schedule which at the time would be warranty work. After speaking to the service advisors they advised us that it wouldn't be until end of Nov 2023 to get us in. As I asked to please give us an earlier opening they said they could not and referred us to Kia Corporate's number. As advised by Valley Kia of Fontana I proceeded with doing just that. Kia corporate found a dealer that was willing to squeeze us in and have a look at our car. Finds out that the technician at Valley Kia of Fontana installed a faulty oil filter canister and or pinched the gasket on the oil filter canister. Unfortunately, the Kia dealer that was able to squeeze us in had to charge a diag fee. We were instructed to get back with Valley Kia of Fontana for reimbursement and they refuse to own up to the mistake and had the audacity to tell me that I didn't give them the opportunity, to fix it but keep in mind as stated above, they were the ones that gave me Kia's corporate's number. One thing I would like to add is that I called Mike Hangca for a week and left voicemails for a call back and have yet to get one back. Valley Kia of Fontana don't bother with your comment of "We are sorry to hear about this! Please feel free to contact us or stop by if you'd like to discuss it further" as I already called multiple times and Mike can't even call back and Andrew Rusich already stated he would not help with the fees I had to pay and wanted to wash this out with a free oil change. More

i was in service and chance helped me with a few questions about my moms car and possible a car for me questions about my moms car and possible a car for me More

Avoid these guys at all costs. They lie about everything, steal personal information, and bait and switch on you. There are plenty of better dealerships in the area. They lie about everything, steal personal information, and bait and switch on you. There are plenty of better dealerships in the area. More

Service department is the worst I have ever dealt with. I hate that I bought a car from this place and have to deal with the service department. Impossible to talk to on the phone. Sat on hold for 20 minut I hate that I bought a car from this place and have to deal with the service department. Impossible to talk to on the phone. Sat on hold for 20 minutes and then it disconnected me. Called back and it happened again. Staff is rude and wait times are beyond ridiculous. I will never buy a car from this awful place again. More

I bought a used car and 2 weeks later I had mechanical problems. Beware buying used car from thi dealership!! problems. Beware buying used car from thi dealership!! More

Prices to high, hard to get them to agree on a price also slow to respond to customers inquiries I finally bought from another dealer slow to respond to customers inquiries I finally bought from another dealer More