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Valley Imports
Fargo , ND
2,878 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,878 reviews
February 07, 2013
Kevin Duenwald at Valley Imports was the best. He made our purchase smooth and easy. Valley Imports has been our go to dealership for the last 14 years. The service department has always taken good care o our purchase smooth and easy. Valley Imports has been our go to dealership for the last 14 years. The service department has always taken good care of us and our Beetles. If you are looking for a car Valley Imports and Kevin Duenwald are the place and salesperson to see. You will not be disappointed. More
by dennisschatz
Employees Worked With
Kevin Duenwald
February 05, 2013
I chose Valley Imports to purchase my first new Volkswagen and then experience was great. I felt well served and it was an inviting experience. I test drove multiple models and trims before decidi Volkswagen and then experience was great. I felt well served and it was an inviting experience. I test drove multiple models and trims before deciding on one that wasn't actually in stock. They did all they could to locate and transport the vehicle I wanted without question. Matt Blauert was my salesperson and he kept in contact throughout the process and made sure my experience was all I thought it should be. Since purchasing the vehicle, i've had all maintenance work done by Valley and their service department is first class. I'm very satisfied with my purchase and selection of Valley Imports. More
by JeffAller
Employees Worked With
Matt Blauert
January 30, 2013
Best customer service hands down of any place I have purchased a vehicle from. Tana Martin & Kristen Pagel go above and beyond in the sales department! Very patient and helped me find the right car for purchased a vehicle from. Tana Martin & Kristen Pagel go above and beyond in the sales department! Very patient and helped me find the right car for me! Thanks again Tana, Kristen and Valley Imports for the great experience! More
by BOB101!
Employees Worked With
Tana Martin & Kristen Pagel, Tana Martin
January 11, 2013
I have been a Volkswagen/Audi driver for 6 years now, I have had aweful experiences with other dealerships. So when I went to valley imports I was very pleased and suprised. My services where much cheaper have had aweful experiences with other dealerships. So when I went to valley imports I was very pleased and suprised. My services where much cheaper than other dealerships, they include a free full inspection and a car wash, along with a complimentary taxi service. The employees were very friendly and service was exceptional. I would recommend this dealer to anyone! More
by KathrynKipfer
Employees Worked With
Zach
January 07, 2013
No pressure / stress free experience. 100% satisfied with our purchase and feel the staff was very fair and went beyond expectations. Would highly recommend to family and friends for future car needs. with our purchase and feel the staff was very fair and went beyond expectations. Would highly recommend to family and friends for future car needs. More
by Egaraas
Employees Worked With
Kevin Schmidt
May 31, 2012
Where should I start? The personnel of Valley Imports was nothing but rude and treated us very poorly. My wife and me where talked in a very condesending matter. Is that how you treat paying customers? I thi nothing but rude and treated us very poorly. My wife and me where talked in a very condesending matter. Is that how you treat paying customers? I think not! I went there to have my audi inspected that has never had any serious issues until Valley Imports 'serviced' it. After a routine inspection that cost me twice as much as other Porsche/Audi dealers in Minneapolis and other places would charge, my vehicle started acting oddly and having one minor issue after another which required me to come back to waste more money on this terrible dealership. Still believing Valley Imports to be competent, I went back over and over again spending thousands in repair cost on issues that I now believe might have been deliberately caused by Valley Imports. The last time I went there they 'accidentely' popped a tire and then tried to get me to buy a whole new set of tires. After almost having to argue with the personnel they reluctantly agreed to replace the tire they destroyed at no charge. The Audi I am referring to was my first car and i saved up for a while to be able to afford it and entrusted it to Valley Imports to take care of it and service it properly and in return they ruined it. After talking to my coworkers I found out that another person had a similar experience of having a perfectly fine vehicle 'serviced' only to have it returned with never ending issues that required more 'servicing'. If you care about your vehicle and friendly customer service you should avoid Valley Imports at all costs!! I wish I never had stepped into this dealership since they are either purposely ruining vehicles to trick people into coming back for more repairs or they are so incompetent that their attempt at repairing a vehicle results in more damage. Stay away!! More
by anthony8888
Employees Worked With
Any
February 29, 2012
We had a great experience in determining the right car for us as well as selecting the options we wanted. We ended up ordering a car and the process was incredibly easy. Erik did a great job of keeping for us as well as selecting the options we wanted. We ended up ordering a car and the process was incredibly easy. Erik did a great job of keeping us updated as to the progress of our car's arrival as well as making the pick up a fun and helpful experience. I would highly recommend Valley Imports and Erik Swenson when considering a new car purchase! More
by sthomsen
Employees Worked With
Erik Swenson, Erik Swenson
February 06, 2012
This is the second vehicle we purchased from Valley Imports, our first vehicle was a brand new 2011 Volkswagen Jetta Sportwagen, our current purchase was a used Mazda CX-9. Both vehicles were found on Imports, our first vehicle was a brand new 2011 Volkswagen Jetta Sportwagen, our current purchase was a used Mazda CX-9. Both vehicles were found online using the Valley Imports website and both times Erik Swenson was our salesman. Erik was a pleasure to deal with, he is very knowledgable about the vehicles he sells and he goes the extra mile to ensure his customers are satisfied. We live in Northwest Minnesota about 160 miles from Fargo, with our first vehicle purchase Erik arranged to meet us in Grand Forks so we wouldn't have to make the trip all the way to Fargo. Erik had all the paperwork with him and completed, all I had to do was take the car for a test drive and sign a few documents. From start to finish it took about thirty minutes, that's including the test drive! With our second purchase we needed to go to Valley Imports because we were trading in an older vehicle and to get us the best trade in value it had to be evaluated at the dealership. My work schedule wouldn't allow me to make it to Fargo before the dealership closed so Erik arranged for himself and Dave Hawkinson the business manager to stay late until I was able to get there, inspect the the vehicle, take it for a test drive and complete the paperwork. I received more money for my trade in than I was offered from dealerships in Grand Forks and I paid over five thousand dollars less than KBB value on the vehicle I purchased!! Thank you Erik for making our vehicle purchases so effortless and enjoyable! More
by Deanjohnson71
Employees Worked With
Erik Swenson, Erik Swenson
February 01, 2012
Erik Swenson was extremely focused on our car buying experience and making it great. We used to visit lots when they were closed to avoid the salespeople, at Valley Imports we found that we don't have t experience and making it great. We used to visit lots when they were closed to avoid the salespeople, at Valley Imports we found that we don't have to. Erik was informative, knowledgable, and professional without being pushy. We love the Tiguan, quite a fun drive! More
by javajunkie
Employees Worked With
Eric Swenson, Erik Swenson
January 28, 2012
Erik and I met via the internet after I filled in a Mercedes info form. After meeting with Erik in person my wife and I knew we were not dealing with the "typical" car sales type. He was very straight Mercedes info form. After meeting with Erik in person my wife and I knew we were not dealing with the "typical" car sales type. He was very straight forward and we immediately felt confidence in his handling our transaction. We wanted a ML 350 with certain equipment. He found the car we wanted and delivered it at an easily negotiated price.I will definitely call Erik the next time I want to buy a car and definitely recommend him ro our friends. More
by robertscheel
Employees Worked With
Erik Swenson, Erik Swenson
