Valley Imports

Valley Imports responded

HI RuckU2 Thanks for the positive feedback... Yes, we are all about the service a customer receives after the sale is completed. Many dealerships will forget who that customer was after they paid thousands of dollars for a vehicle. Here at Valley Imports, we believe that continuous care we help build a long lasting relationship and sales people like Kevin will always be successful and make the dealership and his customers proud about their business transactions. We appreciate having you as a customer and look forward to servicing you in the future. Please contact us with any questions or concerns. The Managament Team

Valley Imports responded

Hi Buff25 Thanks for the great feedback!! Many consumers like yourself will buy a car sight unseen and 80% of the time those consumers wished they would've went to the dealership to see the vehicle first... This is NOT the case at Valley Imports! We will describe the vehicle to our customers, and inform you of the good, the bad and the ugly! Our Internet Sales Team has been a role model staff not only for the rest of our dealership's staff, but also to competitive dealerships in our region. Valley Imports is here for the longhaul! If we have what you're looking for, just say so and we'll tell you everything we know. If we don't have it, we'll get it for you!! Please let us know if there is anything else we can do to help better or maintain your 5-Star experience! The Management Team.

Valley Imports responded

Greetings Tmac9596 Feedback and words like yours motivate us to stay learning on how to better ourselves and our dealership. This is why we implemented a One-Price philosophy, to avoid personal interest so no matter what vehicle you decide to purchase, regardless of the price, you'll receive only the best treatment at a fair price! If there is anything we can do to help better your experience, please feel free to contact Kevin or our Management Team with your concerns or questions. Best wishes, The Management Team

Valley Imports responded

Hello Kam57201 Thanks for the great feedback!! You're right, Kevin does do a great job just like the rest of our sales staff who go the extra mile for their customers. We believe in quality customer service before, during and after the sale. If you continue to have questions regarding your purchase, feel free to contact Kevin or anyone at the dealership for help! The Management Team

Valley Imports responded

Hi kvein We appreciate the positive feedback! Our sales staff is very trustworthy in a sense that we will tell you all the good and bad about a vehicle regardless of the situation. If we have to deliver a car to a customer, we will deliver as promised, day or night and ensure you have the same, if not better experience at home than at the dealership. Thank you for your business and trust as we look forward to a long lasting relationship! The Management Team

Valley Imports responded

Hi gennylindberg WoW!! Thank you for the fantastic feedback! Many times we forget what a true sales consultant goes through to create a "WOW" experience for their customer. We won't let anything get in the way to prevent us from selling a car, if what you want is available, we'll figure out how to get it! Our Internet Sales team is front line representation on how we do business and we promise to go the extra mile when searching for the perfect vehicle! We appreciate the fair opportunity you gave us to earn your business and we look forward to servicing you in the future. Please refer us to your family and friends and let them know how well you were treated by Kevin at Valley Imports. The Management Team.

Valley Imports responded

Greetings ABR14 Thank you soo much for the kind words! We will miss having you close by nevertheless we can still care for your needs. When you find yourself in the market again for another vehicle or if you have a family member or friend who wants to purchase from us, we'll be happy to help make arrangements to transport the vehicle to your current location. Thank you again for showing us your appreciation towards our services!!

Valley Imports responded

Hi Kalafat Thanks for the positive feedback!! Your response towards our customer service is truly appreciated and helps to motivate us to continue helping clients and ensuring they have a smooth transactional experience when purchasing a vehicle. Please keep us in mind for your service needs as well as when you refer your family members and friends :) Best wishes on your new vehicle, The Management Team

Valley Imports responded

Hi carmanseverson1 It was a pleasure having the opportunity to work with you... At Valley Imports, you deal with one, you deal with all as every customer is important to all of us. There is no "I" in team and we live up to just that. We look forward to a long relationship with you and look forward to seeing you again in the near future. Good luck with your purchase, The Management Team.