Valley Imports

My wife and I have been extremely impressed with Valley Imports even predating our recent purchase of a new ML550. Your service department always took exquisite care of our 2010 SLK350, and the courtesy ex Imports even predating our recent purchase of a new ML550. Your service department always took exquisite care of our 2010 SLK350, and the courtesy extended to us while waiting for the car to be worked on was very much appreciated. Obviously, in your service group, the "Customer satisfaction comes First"!! With regard to our experience purchasing the new ML550, I can tell you that the three main individuals with whom we dealt were great to work with. The entire purchase experience is the best I've had with any dealership over at least 50 years of auto purchases. Dana Martin is undoubtedly the most thorough sales person I've ever met - right up until we drove the vehicle off the showroom floor. She didn't miss anything, not even a fingerprint on the paint, in prepping and reviewing the new vehicle with us. The "run through" was so thorough that I felt totally comfortable with our new Benz right out of the parking lot. Likewise, my dealings with Dave Hawkinson and Kristen Pagel revealed people with utmost integrity and who offered outstanding consideration to me as a new car buyer at Valley Imports. In the end, I know we got an excellent deal - both in trading our 'old' SLK and in purchase of the 2014 ML. You can rest assured that I will continue to be a good ambassador for Valley Imports whenever and wherever the opportunity presents itself! Sincerely, Alan Lukes 4100 W Heart Rd Bismarck, ND 701-221-0502 More

We were looking for a different vehicle. After researching information online, we decided to explore the "Sign & Drive" program through VW. Everyone we encountered at Valley Imports was profession researching information online, we decided to explore the "Sign & Drive" program through VW. Everyone we encountered at Valley Imports was professional and seemed focused on helping us identify the right car for our needs and budget. Prior to this, we had purchased a used car from a private party that turned out to be a VERY unreliable choice. We spent a lot of money trying to keep that vehicle operational. I had always percieved a Volkswagen to be too expensive to own/operate. When we discussed the predictable cost of this car vs. the unpredictable cost of something else, it seemed clear that this was a good choice for us. The sales process was straighforward and transparent and we were not pressured to add anything. It was a great customer experience. More

I brought my 2007 Audi Quattro for a checkup. I arrived early but Brian Mackner took me in right away. I had a check list which he went through point by point and answered all my questions. After the work early but Brian Mackner took me in right away. I had a check list which he went through point by point and answered all my questions. After the work was done, Michelle Seaman walked me through the service paperwork, explaining each charge. Then she sent me to Tyler Braaten to order a valet key. He was friendly and helpful even though it was a few minutes to closing time. A week later, I was experiencing issues so I traveled 5 hours on a Saturday to see if I could get it back in for service. Cory Burkhardt immediately got my vehicle in even though I didn't have an appointment. He asked the right questions, and all the issues were addressed. He even showed me pictures of the problem, explained how it was fixed and told me how to prevent it from happening again. My vehicle is working great. I appreciate the good work, professionalism and great customer service. More

I had a great experience buying my Chevrolet Impala at Valley Imports. It was a friendly environment and Erik was very helpful. I got a great car for a great price I didn't see anywhere else! I would defi Valley Imports. It was a friendly environment and Erik was very helpful. I got a great car for a great price I didn't see anywhere else! I would definitely recommend this place to anyone! More

I have been test driving several cars and have not been totally satisfied with any of them. I had an Audi and wanted a good road car that was economical fuel wise and had good service. I went to Valley I totally satisfied with any of them. I had an Audi and wanted a good road car that was economical fuel wise and had good service. I went to Valley Imports Inc. website and found a couple cars that interested me. I sent an e-mail to the dealership on Thanksgiving morning and Erik Swenson texted me back late Thanksgiving night that they had a car in a color that interested me. I texted him early Friday morning and told him I would be heading down to test drive the car. He rushed to get it detailed and ready. He was very friendly when I arrived at the dealership and the car was ready to test. Erik Swenson asked for the finance information to get the financial end started. In less than 1 1/2 hours, I arrived, test drove the car, was given a thorough explanation of how everything worked, signed the paperwork and drove home with a new car. The trade in value for my old car was fair and the new car has far exceeded my expectations. Thanks Erik and Chris who made this such an easy, enjoyable experience. I would strongly recommend this dealership and Erik Swenson to anyone who is considering purchasing a new car. More

This was our first visit to Valley Imports in Fargo, ND. We were searching for a reliable vehicle for our daughter. Having her away from home, attending NDSU and driving alone the majority of time, we want We were searching for a reliable vehicle for our daughter. Having her away from home, attending NDSU and driving alone the majority of time, we wanted a vehicle that was more efficient during the winter months. We were very impressed with the welcoming atmosphere of the dealership and employees we worked with. They made us and our daughter feel very comfortable. Tana was a complete joy to work with. Her personality is overwhelmingly awesome. She seemed truly interested in what we were looking for and was genuine in offering her assistance on that day as well as offering our daughter to come back and make sure she knew the function of all the buttons in the vehicle. Konstantin was also very wonderful to work with. He didn't give us the run around and worked in a very timely manner. We felt that they both were truthful, reliable and wanted us to have a great experience at Valley Imports. We would, 100%, refer anyone looking to buy a car to both Tana and Konstantin. Thank you! And our daughter LOVES her vehicle!! More

I quoted 2 cars online, and Eric Swenson contacted me. He asked me if I would like to go ahead giving my information for the best APR for the car I was interested, so I did. I made an appointment to see him, asked me if I would like to go ahead giving my information for the best APR for the car I was interested, so I did. I made an appointment to see him, he was ready with the 2 cars I mentioned on the phone and emails. I also went to test drive a used car which was just arrived, I fell in love with it. I went back and forth with car quotes, he always so promptly answers my questions. In 2 days after, I went to have a second look of the car with my husband, requested to test drive 2 cars, one was a new one, and the other one was the used, we both agreed we liked the used one better, it was a better car for a better price. when we arrived, he lined up two cars, already warmed up, ready for my husband to test drive. We chose the car, and Eric was already ready with the whole loan, from the information I gave him over the phone the first time. We brought a wonderful car home, from start to finish in 3 days. The whole buying process was very simple and organized. We also went to the other local dealer, and the sales person played games with us, not answering our questions, but trying to give us more options of cars he is selling, which we could have done it over the internet, they just wasted our time. With Valley Import, especially Eric, we always had a wonderful time, we don't feel we wasted our time, the whole people who are working int his dealer are very friendly and professional. I definitely will come back for next car if we stay in town. You can't bargain for the price, but they have a fair price. Best dealer in town, hands down. More