Valley Imports

Erik Swenson did a great job for me; long distance no less! Erik Swenson did a great job helping me purchase my Audi S3; long distance no less! I was relocating to Fargo for a new job from the East Coast and s Erik Swenson did a great job helping me purchase my Audi S3; long distance no less! I was relocating to Fargo for a new job from the East Coast and started my initial car search via the internet.. Erik was extremely responsive to my requests for information and always responded in a prompt, complete and professional manner - and all by email! My wife and I went back and forth between the A3 and the S3 and no matter how many times we changed our minds, Erik always was helpful, courteous and professional. When we finally arrived in Fargo, Erik was very helpful and kept me informed as to when the car would be ready for drive away and even suggested an insurance agent who I worked with to insure the car and my new apartment. Erik did a great job delivering the car and went over all the features and functions very thoroughly. I found Erik a pleasure to deal with and would highly recommend him to anyone looking to purchase an Audi in Fargo. More

My best leasing experience to date I was in the market to lease a 2015 Golf R. I was immediately contacted by Erik Swenson via email after visiting Valley's website. Erik did his bes I was in the market to lease a 2015 Golf R. I was immediately contacted by Erik Swenson via email after visiting Valley's website. Erik did his best to find all of the answers I was looking for as to when the car would become available to dealerships and how to go about securing one for myself. He was very respectful of my wishes to only communicate through email. This request was in response to a prior experience with a very pushy salesperson at a different dealership. Erik was always very prompt in responding to my questions throughout the whole process. Upon arriving at Valley Imports dealership Erik sent me photos of my car on the shipping truck and while in was in the shop getting some final touches. It made me that much more excited to get into my new car! When I got to Valley Imports to pick up the car, the entire finance paperwork process went exceptionally smooth. Michelle Alm had all of the paperwork ready to go. She explained all of the financial matters thoroughly and gave me a tour of the service department to get me acquainted with them. She was very helpful in finding the answers to my questions pertaining to end of lease warranty options presented to me at the time of signing. Overall Valley Imports, Erik Swenson and Michelle Alm went above and beyond to make my transition out of one lease and into the new VW Golf R very smooth and worry free. I highly recommend seeing Erik Swenson at Valley Imports for your next vehicle purchase! More

The best in town! I was having some issues with my BT-Audio in my new Jetta, and Michelle was so pleasant to work with. She was very willing to help and made sure the I was having some issues with my BT-Audio in my new Jetta, and Michelle was so pleasant to work with. She was very willing to help and made sure the issues were resolved. I have been to other service centers in the FM area and no one even comes close to providing the level of excellence that Valley Imports does. And the complimentary car was is such a nice final touch :) More

Finally, an enjoyable car buying experience! I submitted a question through the Valley Imports website and I received a very prompt reply from Tana. She answered every question I had in detail ( I submitted a question through the Valley Imports website and I received a very prompt reply from Tana. She answered every question I had in detail (even on her days off) and was very helpful and friendly when I finally met her. She was not at all pushy, which was so refreshing! I knew my needs and wants were her number one priority and she far exceeded my expectations. When we decided what car we wanted, she went through the entire car, showed me exactly how everything worked and even synced my phone up to blue tooth. We will definately be returning to Tana for any future vehicle purchases. Matt made me feel like he was "on my side" through the entire process. It was like talking to a friend or family member. He always made sure I understood and explained things very well. More

Top Notch Customer Service Tana was an absolute pleasure to work with. She answered every question we had, went out of her way to show us how to use every option on our new veh Tana was an absolute pleasure to work with. She answered every question we had, went out of her way to show us how to use every option on our new vehicle, and most importantly i left feeling that she had our best interests in mind throughout the whole process as opposed to most dealerships where the salesperson is trying sell as many add ons as they can to increase their commision. It was a great car buying experience and we will definately buy our next car from Tana! More

Worth The Trip Worked with Kevin through Carguru to purchase a used Toyota they had listed. Kevin was fantastic to deal with. Very professional and knowledgeable. He Worked with Kevin through Carguru to purchase a used Toyota they had listed. Kevin was fantastic to deal with. Very professional and knowledgeable. He made the purchase process as painless as possible. Kristen was great to work with also even though she had to be the barer of bad news on my trade-in. More

Great customer service and knowledge of Volkswagen Kristen Pagel and Erik Swenson were very quick in helping me get my new Volkswagen Passat. They handled all the paperwork and made that process very e Kristen Pagel and Erik Swenson were very quick in helping me get my new Volkswagen Passat. They handled all the paperwork and made that process very easy for me. They're knowledgeable about all considerations a new car buyer should have. They also have a great understanding of Volkswagen vehicles. More

Exceptional My recent experience at Valley Imports exceeded my expectations. Every time I walk in, they seem to out-do themselves. Both Tana and Kristen were a jo My recent experience at Valley Imports exceeded my expectations. Every time I walk in, they seem to out-do themselves. Both Tana and Kristen were a joy to work with - and made my experience fun and enjoyable...and most of all EASY! Tana is very knowledgeable about the product and Kristen was very detailed with the transaction. Those two lovely ladies are exceptional and do a phenomenal job; I would highly recommend their services! Thank you ladies! More

Great experience with Valley Imports and Kevin Duenwald Kevin was amazing to work with! I have been a devout GM customer but was looking to find something else for my new lease. I didn't know anything about Kevin was amazing to work with! I have been a devout GM customer but was looking to find something else for my new lease. I didn't know anything about Volkswagens but have heard great things about them. I had a plethora of questions for Kevin about both the Passat and the Jetta. My biggest concern was if 2 car seats could fit in the back and we could still all be comfortable. Most of our communication was via email and phone since I am in GF. I had about 30 mins during a recent trip to Fargo and Kevin coordinating to have a Passat and a Jetta, warmed up, and ready for us to look at. If there was any question he was unsure of he made sure to get back to me as soon as he found the answer. I highly recommend Kevin and Valley Imports if you are in the market for a great car with even better customer service!! Thank you, Kevin!! -The Berntsen's More

Great Customer Service Our experience at Valley Imprts has been a great one. Tana was very helpful finding just the right vehicle for us. She was willing to go the extra mil Our experience at Valley Imprts has been a great one. Tana was very helpful finding just the right vehicle for us. She was willing to go the extra mile to deliver the car once they received it as we live several miles away. She showed us in great detail how evry bell and whistle works,making the transition to our new vehicle a smooth one!! More