Valley Imports | Page 240

Awesome customer service Marshal had patients with me no matter how many times I changed my mind, or asked a million questions. They were all professional there, acted like th Marshal had patients with me no matter how many times I changed my mind, or asked a million questions. They were all professional there, acted like they valued me as a customer. Didnt try to sell me something out of my price range, and was respectful. I came from a different dealership in town where I felt like an inconvenience to the sales person. It was nice to not feel like that walking in. More

Customer Service No appointment necessary, very helpful. Tell the technician what is wrong, hand over the keys and you are done. Gave me a wash too, perfect! No appointment necessary, very helpful. Tell the technician what is wrong, hand over the keys and you are done. Gave me a wash too, perfect! More

Excellent Everyone was extremely friendly and helpful. We always enjoy our experience when going to this dealership. We will definitely tell people who are look Everyone was extremely friendly and helpful. We always enjoy our experience when going to this dealership. We will definitely tell people who are looking for a new Audi to go here! More

Yet another excellent experience Stopped in for an oil change on my 2007 Audi A4 Quattro. Everything went smoothly and as usual everyone was friendly and helpful. I really like the vi Stopped in for an oil change on my 2007 Audi A4 Quattro. Everything went smoothly and as usual everyone was friendly and helpful. I really like the video from the tech, it's a great way to see things for myself. This car was originally sold new by Valley Imports, has been maintained by Valley Imports since new and Valley Imports will be doing all the service and maintenance on this car for me in the future. Thanks More

Personalized Experience! So I was needing a new car for the winter because my old car does not function very well in any type of cold winter weather. I went to Valley Imports So I was needing a new car for the winter because my old car does not function very well in any type of cold winter weather. I went to Valley Imports to look at some Mitsubishi’s because I knew that, that was going to be my best option. The rep I was with was Lisa and she made the experience so wonderful. It was very personal and there wasn’t a rush about me buying a car. However when I said I wanted to buy a car she was able to get me LITERALLY the best deal on the lot that had everything I wanted. The entire staff at valley imports just treats you so well when you go in, even if it’s just to look. Would HIGHLY recommend them to ANYONE AND EVERYONE! More

Oil change A basic oil change and tire rotation is what I needed. I also got a car wash and a vehicle inspection, which I appreciated. The service was good, an A basic oil change and tire rotation is what I needed. I also got a car wash and a vehicle inspection, which I appreciated. The service was good, and some of the team knew me by name. The only thing I would change is the excess communication. I got 3 confirmation emails, two welcome text messages, an inspection video via text and email, but no communication that my car was done. Fortunately someone recognized me and let me know, because my advisor had gone to lunch. Then, I got a follow-up email talking about the survey process, a phone call and voicemail that promised to call back for survey info, and then a text message with a link to this survey. At some point, the communication gets to the point of diminishing returns. And I think we’re past it by quite a distance. More

They do what's necessary to ensure the customer is satisfied Everybody on the sales team at Valley Imports stood everything they could to make sure u was happy with my experience at their car dealership. Everybody on the sales team at Valley Imports stood everything they could to make sure u was happy with my experience at their car dealership. More

Excellent service As always, excellent service. They got me in right away and provided clear descriptions of all problems and best options for repairing those problem As always, excellent service. They got me in right away and provided clear descriptions of all problems and best options for repairing those problems. Would recommend their service to anyone. More

One year check up Michelle was super helpful and friendly both on the phone before my service visit and while I was waiting. The only not positive thing was that I was Michelle was super helpful and friendly both on the phone before my service visit and while I was waiting. The only not positive thing was that I was told it would be a 2 hr job and it turned out to be about 4 1/2 hrs. Nobody’s fault really and I would recommend Valley Imports again. More

Great The only way to explain my experience with valley imports is transcendent. So helpful! Matt was so knowledgeable and was able to answer all of my ques The only way to explain my experience with valley imports is transcendent. So helpful! Matt was so knowledgeable and was able to answer all of my questions. The combined know-how of all the associates that helped me made my vehicle purchasing adventure wonderful! More