Valley Imports

Always Good, Prompt Customer Service ,The video report was helpful and I appreciate the great attitudes of ALL the employees. Happy to Help Attitudes!!! I LIKE MY JOB attitudes! That' ,The video report was helpful and I appreciate the great attitudes of ALL the employees. Happy to Help Attitudes!!! I LIKE MY JOB attitudes! That's refreshing :) More

Levi at the front desk was very nice and helpful when I had questions. The video report I recieved on my vehicle was awesome. No other place has done this. Very great work! had questions. The video report I recieved on my vehicle was awesome. No other place has done this. Very great work! More

This is the most customer focused dealership and service department in Fargo. Top notch! The communication we get from the team is excellent. They always make room for us. department in Fargo. Top notch! The communication we get from the team is excellent. They always make room for us. More

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Keith was very upfront about the known issue I was experiencing and informed me that others had been experiencing the heating concerns on the Jetta S. He also created a ticket to Volkswagen on my beha experiencing and informed me that others had been experiencing the heating concerns on the Jetta S. He also created a ticket to Volkswagen on my behalf. Very good job! More

I am very pleased with the transparency and honestly of Michelle Alm. She’s really the only person at the dealership I dealt with outside the tech himself. When there’s an issue they address it immediately Michelle Alm. She’s really the only person at the dealership I dealt with outside the tech himself. When there’s an issue they address it immediately and I will continue to have my vehicle serviced with them. More

Good, got me in as quickly as possible. Fixed whatever they could to get me back on the road. Signed me up for the first required repairs they could to get me back on the road. Signed me up for the first required repairs More

New Jetta purchase. Sales people I dealt with were great. Service was excellent. Always felt well taken care of. Will do business with Valley Imports in the future. Sales people I dealt with were great. Service was excellent. Always felt well taken care of. Will do business with Valley Imports in the future. More

Fantastic Car Buying Experience! Dzmitry was such a pleasure to work with! He was extremely patient with me and excited to show all the features and abilities of the VW Atlas lineup. Dzmitry was such a pleasure to work with! He was extremely patient with me and excited to show all the features and abilities of the VW Atlas lineup. Both he and Marshal even stayed late to help complete the sale before the weekend. Thank you again! More

Apointments are arbitrary. Even though I made an appointment for services months in advance and arrived on time, a requested part was not available for installation and my vehic Even though I made an appointment for services months in advance and arrived on time, a requested part was not available for installation and my vehicle sat idle for over a hour before services began. After driving a hour to the dealership, sitting for a hour waiting to get started was a waste of my time. To add to this, the oil for my 70K service was not topped off and the "Service Required" notification was not reset during the 2 hours it took to perform services. I get it, the service department is over saturated with work, but appointments and the requirements during the appointment should be honored by requested parts being available, service technicians ready, and services performed to standard. Overall, the installation of 1 of 2 parts and an oil change should not have taken 4 hours (I arrived at 8am and left shortly before noon). Thanks and have a great day! More