Valley Imports

We have 185000 miles on our Audi A8l and they have always provided excellent service at Valley Imports. We have been having our Audi service there for over 25 years and have always been well satisfied. provided excellent service at Valley Imports. We have been having our Audi service there for over 25 years and have always been well satisfied. More

Did a great job as expected! Thank you for going above and beyond our recall service and provided an inspection to see if we had other issues. and beyond our recall service and provided an inspection to see if we had other issues. More

Great timely service as usual. Service department friendly as always. From the time we bought the car from Valley I have had nothing but good things to say about your team as a whole. friendly as always. From the time we bought the car from Valley I have had nothing but good things to say about your team as a whole. More

In my opinion it’s the best dealership in the area. Everyone was very helpful and very knowledgeable. I would recommend everyone to valley imports. Everyone was very helpful and very knowledgeable. I would recommend everyone to valley imports. More

What can I say everything was fine don’t have any problems when I do you will definitely here from me rides good & handles good problems when I do you will definitely here from me rides good & handles good More

Excellent Service. I Will definitely recommend Valley Imports to friends and Family. Lisa, Todd, and Matt were so great to work with! Fast, friendly and efficient. Imports to friends and Family. Lisa, Todd, and Matt were so great to work with! Fast, friendly and efficient. More

The mechanic couldn't fix my GLC first time but Don was excellent with following ups and arranging to pick up my car and return it fixed. Thanks Don for the great service. excellent with following ups and arranging to pick up my car and return it fixed. Thanks Don for the great service. More

Excellent service !! 5 stars !!!Communication was Excellent service !! 5 stars !!! Communication was perfect, very professional Happy new year’s Wayne was great at communicating and friendly Excellent service !! 5 stars !!! Communication was perfect, very professional Happy new year’s Wayne was great at communicating and friendly I will be happy to return for more service work ! More

My experience was not the greatest that it could have been. I was able to make an appointment with Philip but he was on vacation so he had Nathan fill in his place. I was able to look at the vehicle and been. I was able to make an appointment with Philip but he was on vacation so he had Nathan fill in his place. I was able to look at the vehicle and test drive with no issue. Nate was kind enough to let me go and see if it would fit in my garage with no issue. After returning to the dealership, I was greeted by Nate and told to wait in his office while they began the process of evaluating my trade in. After they took my vehicle for a test drive, I saw an email for the “KBB Cash Value” of my car. After waiting some more time, I received another email that my “offer” was no longer valid. Then came the fun part. I was working with Nate when I began the negotiation process and it was very straight forward until I wanted a little more for my trade in. Nate wanted to confirm with the “pre-owned manager” that the price I wanted was feasible. The “manager” and Nate came back to his office and I was immediately disrespected from Jake Mueller for wanting more for my trade. Now I understand, the dealership needs to make money on my trade, but I dont think I deserve to be talked down to like I didnt know what I was talking about. After all, I worked for Valley Imports back in 2015, so I know how the place runs and what goes on. Ultimately, I was so furious at being disrespected and miss treated that I decided to walk away from making a deal. Fast forward an hour, I called Nate back and we were able to come to an agreement with no issues. I drove back to the dealer and Nate and I sat in his office while I waited for the paperwork to be finished, but at this time I was informed that since I was working with USAA, I was not able to take possession of the vehicle until the payment had cleared. Luckily enough, Nate was kind and able to have me use my trade in vehicle until they could deliver my new vehicle. The financial part was a breeze and no troubles there, just had to wait until three days after the day I filed all of the paperwork to actually “own” the vehicle. I know plenty of others that have gone in this direction with other dealerships with no issues. To sum this up, don’t expect too much from a trade in and either finance with them or have a certified check from a bank. I expected more from Valley Imports, but I dont think I will buy a vehicle from them again. And now, my vehicle has a chip in the windshield that wasnt there from my test drive. Hope my review helps some others. More