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Valley GMC, LLC

Auburn, WA

4.7
117 Reviews
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3104 Auburn Way N

Auburn, WA

98002

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Showing 117 reviews

August 13, 2024

The deal was ok because of my high credit report been over 800, but closing the deal with james sherred was horrible, the man don't take no for an answer, and it makes people feel uncomfortable, i tol More

by nachoman1969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hilary Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Tracy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James sherred, no stars for the man
Aug 16, 2024 -

Valley GMC, LLC responded

We're sorry to hear that your overall experience wasn’t as smooth as it should have been. We want all our customers to feel comfortable and respected, and we’ll make sure to address your concerns with our team. Thank you for sharing your feedback with us. Congratulations on your purchase and thank you for your business.

Aug 17, 2024 -

nachoman1969 responded

Is actually something u can do for me, i been buying new cars for over 30 years, im under the impression when a dealership post a car showing something like a tonneau cover that was on the truck i bought, after i say i wanted the truck because i really love the way the truck looks when i test drove it, so before i sign the papers they say if i wanted the the tonneau cover i needed to pay over $2000 dollars and something i though it was already included, to me is bad business, if they would've told me that from the beginning i would have be ok

August 12, 2024

Great Experience working with me over the 2 years waiting for my custom vehicle order. They communicated well throughout the whole process. More

by wadebrough
Recommend Dealer
Yes
Employees Worked With
Rena Geertgens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hilary Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Tracy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Valley GMC, LLC responded

Thank you for sharing your experience! We're thrilled to hear that the communication was great throughout your two-year wait for your All New 2024 GMC Sierra EV Denali order. It was a pleasure working with you, and we're glad everything went smoothly. Enjoy your new truck and thank you for your business!

July 10, 2024

Literally the best buying experience anyone could have! Hilary and Bryant both went out of their way to insure everything was perfect! More

by taft.adam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hilary Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Valley GMC, LLC responded

Adam, thank you for your kind words and your business! Congratulations on your New 2024 GMC Hummer EV!

July 05, 2024

Excellent service, helpful and courteous. Great car, great price. They even stayed open late to finish the deal. More

by bearl0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 05, 2024 -

Valley GMC, LLC responded

Thank you for your kind words and your business! Congratulations on your BMW!

June 21, 2024

Very helpful and product knowledgeable, friendly too. Have purchased multiple vehicles from Valley GMC & will again. A family run business makes a difference. More

by luckyratdog
Recommend Dealer
Yes
Employees Worked With
Rena Geertgens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Tracy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2024 -

Valley GMC, LLC responded

Thank you for your kind words and continued support! We appreciate your business and your loyalty over the years. Congrats on your purchase!!

June 20, 2024

For me, buying a car is not my favorite experience. But the people at Valley GMC made it pleasant and painless, so much so that I returned for round 2 :). First I worked with Tristen to lease my car 3+ More

by Jo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rena Geertgens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hilary Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Tracy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Sherred
Jun 20, 2024 -

Valley GMC, LLC responded

Jo, you are so kind and thoughtful. Thank you for the wonderful review of your entire purchase experience with us. We appreciate your business and your loyalty over the years. Thank you for choosing Valley GMC!!!

June 19, 2024

Good communication. Made the buying process good. And my sales gal was super sweet and knowledgeable. More

by kevinj2k
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rena Geertgens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hilary Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Tracy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Valley GMC, LLC responded

Thank you so much for your kind words! We strive to provide the best service possible, and your feedback truly means a lot to us. Welcome to the Valley GMC family and thank you for your business!

June 19, 2024

Very professional and friendly. New model training (Acadia) was very good. Truly Ladies and Gentlemen serving Ladies and Gentlemen! More

by rjmitchell942
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rena Geertgens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hilary Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Tracy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Valley GMC, LLC responded

Thank you for your business and congratulations on your new GMC Acadia. We appreciate your kind words and look forward to many years of friendship.

June 19, 2024

Average experience, nothing special. Pretty simple and straightforward to deal with, average price on vehicle. Didn't get pushy or weird until we got to the back office and refused the More

by clayfarrer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
This seems unnecessary
Jun 20, 2024 -

Valley GMC, LLC responded

Thank you for your detailed feedback. We're sorry to hear about the issues you experienced, especially regarding the condition of the truck. Your suggestions are appreciated, and we'll certainly look into them. Thank you for your business.

June 19, 2024

Everyone at the Dealership is professional and always willing to help. My experience was quick and easy. I would only recommend Valley GMC to anyone for all your vehicle needs. More

by marciwrye
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt, Luis, Jim
Jun 20, 2024 -

Valley GMC, LLC responded

Thank you for your wonderful review! Your recommendation means the world to us! Have a great day!

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