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26 Reviews of Valley Ford of Columbus - Service Center
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August 28, 2024
Quick, effective mobile service. Timely arrival to our residence. Communications were clear and direct on the service provided. Timely arrival to our residence. Communications were clear and direct on the service provided. More
by Dave D
June 06, 2024
I bought my 2023 ford Maverick at valley ford back in August and I bring it here for service and recalls. Brought the vehicle into service recently for the 10k oil change and tire rotation. Service was f August and I bring it here for service and recalls. Brought the vehicle into service recently for the 10k oil change and tire rotation. Service was fast and easy and I love the truck! Thanks Valley team! More
by Rain
Employees Worked With
Derron Weekley
March 03, 2024
Poor poor poor. A day after oil change at this dealer engine started/ran rough next morning which thought may have been due to first cold morning- it ran fine A day after oil change at this dealer engine started/ran rough next morning which thought may have been due to first cold morning- it ran fine two minutes later. . Later that same morning check engine light came on & took it back to dealer for same . Turns out it was a cracked block with coolant in cylinder. I did find out this is a common problem for eco boost engine by all tech specs and other literature found Repaired under warranty. for 2018 for Ford Edge with 36k mile ( purchased as new when Roush Ford ) Ford HQ has reimbursement for rentals due to the length of time vehicle could not be be used due to parts delay @4weeks. However, the Valley Ford dealership & Service director James Holley did not or would submit to Ford HQ. He did not respond to multiple request for follow up via email on reimbursement of $800- for out of pocket rental. When Mr Holley finally responded after 6 +months, his email said to call Ford HQ for reimbursement and they said it was too late with policy change 2 months prior because I did not use a Ford rental car. I used Turo non Ford for $800. A Ford at any branded Car rental was $70-$80/day x4 weeks is @ $2,100 -$2,400 and they would have paid that- not bloody likely. I also set appointment for service roughly 10 days in advance. Needed tires brakes, oil change. Got a quote for tires, brakes.& small dent repair as i had purchased when new for non-paint dings Was ok with the quote for tire/brakws "pleas order the tires/parts so I don't have to wait". Dropped car off at dealer Sunday after hours day before using key drop box for Monday morning with notes for the brakes per quote, Tires oil change & vehicle could be in body for work done in between while waiting for the other services to be completed. A call at 4pn in the Monday afternoon "...what are doing to the vehicle" Oil change brakes, 4 tires. Oi; will be done today, we have to order tires. 3 days later later in afternoon still no tires, do want us to do brakes we can get other tires. Quoted me tires not in stock. You cant fix this level of incompetence.. Picked up the 2018 Edge purchased at this dealer Thurs morning as Wednesday as itt was too late "...we are closing in 5 minutes" per service advisor. On may way home ordered same tires as on vehicle ( when new on same day- Thursday) at another shop. They we delivered next day Friday and installed following Monday morning. In other words do not waste time going to this dealer .due to the poor, poor, service More
by gerth_m
Employees Worked With
salesman not listed. Jack Dennis service advisor not listed Kevin Garcia not l;isted
November 10, 2023
Do not trust any quotes/estimates given from this dealership. The shop quoted me 6 hours plus the initial 1 hour of diag to replace a simple variable valve solenoid located under the valve cover. Thi dealership. The shop quoted me 6 hours plus the initial 1 hour of diag to replace a simple variable valve solenoid located under the valve cover. This was verified to be a 1.4 hour job plus the diag from 2 separate labor sources (Alldata and Mitchell). The same part number quoted was replaced just under 2 years ago and when asked about this being under the 24/unlimited miles warranty, they stated that the other bank solenoid was replaced. They were not able to prove which bank was replaced. I ended up calling another local dealer to explain the situation and they agreed to replace the solenoid for the 1.4 hours with no diag. They stated that several of there customers had nothing good to say about Valley Ford. There is a reason why they are changing the dealer same so frequently. They need to clean house and start over, especially the service department. After explaining this to my coworkers, we will be moving our fleet work to another location. This dealership is a prime example of why technicians get such a bad reputation. Please do yourself a favor and go to any other Ford dealer. More
by Marine3313
Employees Worked With
Luke Price
June 09, 2023
Truck was damage during a recall repair. They said they would order parts and repair damage but can't get anyone to contact me about getting repairs done. They said they would order parts and repair damage but can't get anyone to contact me about getting repairs done. More
by RG
Employees Worked With
Service department
