Valley Ford of Columbus - Service Center

I have purchased a truck and have two cars serviced at this location. The service department has been very helpful and communicated effectively. Their new product offering where the service person comes t this location. The service department has been very helpful and communicated effectively. Their new product offering where the service person comes to my house is very convenient. I try to use this service when I can. Same person services my cars, he is pleasant and efficient at his tasks. More

Caleb in service was awesome. He made sure my car was taken care with and he had great communication. He made sure my car was taken care with and he had great communication. More

I bought my car in 2018 and have always brought my car here for service. They never try to upsell anything. Caleb Carpenter is an excellent service advisor. Great service! here for service. They never try to upsell anything. Caleb Carpenter is an excellent service advisor. Great service! More

Bedell and Austin went out of their way to be extra helpful in dealing with a new vehicle that I had purchased elsewhere, but needed some recalls taken care of. I highly recommend them and will be usin helpful in dealing with a new vehicle that I had purchased elsewhere, but needed some recalls taken care of. I highly recommend them and will be using them for my next vehicle purchase. More

Buying my truck was nice, didn't feel pushed, Peter was there when I had questions and when I had to take it in for service was painless.. stress free even. there when I had questions and when I had to take it in for service was painless.. stress free even. More

It was super easy to pull into the service area. Just drive up and the door opens automatically! They called me back and fixed up my car the same day and we're really direct about everything. Will g Just drive up and the door opens automatically! They called me back and fixed up my car the same day and we're really direct about everything. Will go back next time! More

I would highly recommend this dealership. The service dept is second to none. The pickup and drop off service is so convenient. The tech actually brought it to me himself and explained what h The service dept is second to none. The pickup and drop off service is so convenient. The tech actually brought it to me himself and explained what he did and helped me work on some technical questions I had. Thanks so much! More

I had an urgent need to get my truck looked at and they were able to squeeze me in, diagnose my problem and get me back on the road in 2 and a half hours. were able to squeeze me in, diagnose my problem and get me back on the road in 2 and a half hours. More

Bought my Explorer ST from Valley Ford and the process was simple, quick, and easy. Addressed all my questions with detailed answers. I had a trade in and ZPlan and that process was simple and easy. C was simple, quick, and easy. Addressed all my questions with detailed answers. I had a trade in and ZPlan and that process was simple and easy. Couple months after I bought it I had a recall notice and a service issue. Took it to the dealership with no prior appointment set and the service manager and the gals in the office all were very polite and super helpful. The communicated with me via text throughout the process which was great and didn’t leave me wondering what was going on. Fixed the issues and got my vehicle back to me as quickly as they could. What could have been a rough process after only 7k miles turned out to be painlessly simple because of the folks working there. In the market for a new car or need service on your existing vehicle? Valley Ford won’t let you down and will take great care of you. More

Customer service was very polite and professional, the pickup and drop off service was so helpful! The maintenance team kept me completely informed the whole time. Extremely satisfied pickup and drop off service was so helpful! The maintenance team kept me completely informed the whole time. Extremely satisfied More