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Valley Ford of Columbus - Service Center

Columbus, OH

4.7
74 Reviews
Call Service Center (614) 888-3333

74 Reviews of Valley Ford of Columbus - Service Center

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April 21, 2025

My service advisor Travis Nukes has been very good keeping me informed of my vehicle’s repair progress More

by grouchofan58
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Nukes
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Apr 23, 2025 -

Valley Ford of Columbus responded

Thank you very much for your review. We are happy to hear Travis is keeping you informed on your vehicle while it is being serviced. Don't hesitate to reach out if you need anything! Best regards, Valley Ford of Columbus

April 19, 2025

My first service visit ( oil change) took all day, but it was free after talking to the service manager But since then nothing but 5 stars More

by ttaylor4273
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person
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Apr 21, 2025 -

Valley Ford of Columbus responded

Thank you for sharing your experience! We're sorry to hear your first visit took longer than expected, but we're glad our service manager was able to make it right. It's great to hear that everything since then has been 5-star worthy—that's exactly what we aim for! We appreciate your continued trust in us and look forward to serving you again. Best regards, Valley Ford of Columbus

April 17, 2025

I had a recall on my 2024 Ford Maverick, so I stopped in on a Friday, they were able to schedule me for Monday! It was a quick drop off and the shuttled me home. Then they dropped it off a few hours later. More

by garcie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill McCarron
Report | Print
Apr 21, 2025 -

Valley Ford of Columbus responded

Thank you so much for the awesome review! We're glad we could get your 2024 Ford Maverick taken care of quickly and make the whole process smooth and convenient for you. We truly appreciate the recommendation and hope to see you again. Best regards, Valley Ford of Columbus

April 12, 2025

Love this place! Great service, great customer service, cannot say enough good about them. Alex came to our house to change oil rotate tires, very proficient in his More

by Nicol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Cheadle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill McCarron
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April 12, 2025

The Mobile service that came to our house was a great experience. We will probably do that again. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Howard , Alex with the Mobile service
Report | Print
Apr 14, 2025 -

Valley Ford of Columbus responded

Thank you so much for the kind words! We're thrilled to hear that you had a great experience with our Mobile Service. We look forward to serving you again in the future! Best regards, Valley Ford of Columbus

April 12, 2025

Good customer service, will continue to do business with them. They do what they say they will and don’t push extras More

by peoplex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Report | Print
Apr 14, 2025 -

Valley Ford of Columbus responded

Thank you for the great feedback! We truly appreciate your continued support and look forward to seeing you again! Best regards, Valley Ford of Columbus

April 11, 2025

They were courteous and professional. They accommodated my being a little late and the work was done cheaper than what I was quoted. More

by Kwingate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 14, 2025 -

Valley Ford of Columbus responded

Thank you for the great review! We're happy to hear our team was courteous and proffesional. We appreciate your business and hope to see you again down the road. Best regards, Valley Ford of Columbus

April 10, 2025

Took my Ford Ranger in for Oil change and repair front end squeak. My service person was Kevin Garcia . I was pleased on the repair of my vehicle. Would have liked phone conversation instead of text mess More

by r.morris2471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Garcia
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Apr 10, 2025 -

Valley Ford of Columbus responded

Thank you for bringing in your Ford Ranger and for sharing your feedback! We're glad to hear you were pleased with the repair and that Kevin took great care of you. We appreciate your note about communication preference—your input helps us improve, and we’ll be sure to make a note for future visits. Thanks again for choosing us, and we look forward to seeing you next time! Best regards, Valley Ford of Columbus

April 10, 2025

My service and updates on the service were great. I was kept informed every step of the way. More

by Caden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darron, Travis, and two others
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Apr 11, 2025 -

Valley Ford of Columbus responded

Thanks so much for the great review! We're glad to hear you had a positive experience and felt well-informed throughout the service process. Thanks again for choosing us! Best regards, Valley Ford of Columbus

April 04, 2025

I’m a lifelong Ford owner and will only buy from Valley due to their excellent service in sales, service and management. I’ve had nothing but great success with this dealership and their Ford vehicles. More

by shawnalong99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Cheadle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Schaub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yohanne and Caleb
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Apr 04, 2025 -

Valley Ford of Columbus responded

Wow! Thank you for your loyalty to Ford and for choosing Valley Ford as your go-to dealership! We’re honored to have earned your trust in sales, service, and management, and we truly appreciate your kind words. Your continued support means the world to us, and we look forward to serving you for many more years to come! Best regards, Valley Ford of Columbus

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