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Valley Ford of Columbus

Columbus, OH

4.7
133 Reviews
Valley Ford of Columbus is dedicated to serving our customers with the highest level of satisfaction. At Valley Ford, we always want your experience to be positive. From the moment you step inside our showroom and find the latest Ford models on display, we're here to help you find the right new or used vehicle. But, it does not end there. Valley Ford offers a wide range of other services as well, which you'll experience from the moment you choose your next car. For instance, our team of Ford lease and loan specialists make it a priority to help you drive home in the vehicle you've chosen on your terms. Even after you leave our dealership as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality Ford parts that you can buy, as well. It's just another way we look out for you, and further your connection with your ride. How can you experience all this? Well, plenty of ways. Valley Ford can be contacted online, or via phone. We also love visitors, so stop in to our showroom in person. We can be found at 5575 Keim Circle Columbus, Ohio. We're happy to continue the conversation, discuss new models, and answer any questions you might have.
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5575 Keim Cir

Columbus, OH

43228

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Showing 133 reviews

May 16, 2024

Abe has sold me a car in the past and I see he recently moved to Valley! If you want an easy and reliable car buying experience go to Abe. More

by Sammy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Thomas , Abe Buentello Jr
May 17, 2024 -

Valley Ford of Columbus responded

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had such a positive experience with us. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We appreciate your support and look forward to welcoming you back again soon! - Abe

May 15, 2024

Abe is awesome to work with! He is very caring about you as a customer and what you want. Very personable, he can be more laid back or talkative depending on your buying style. H More

by Chase
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abe Buentello Jr
May 15, 2024 -

Valley Ford of Columbus responded

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had such a positive experience with us. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We appreciate your support and look forward to welcoming you back again soon - Abe

May 15, 2024

I had a very pleasant experience when purchasing my Honda at Valley. We test drove 3 vehicles and Abe was very informative about each one. He let me make the decision on which I liked the best and wasn't pus More

by Amber D.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Meacham, Abe Buentello Jr
May 15, 2024 -

Valley Ford of Columbus responded

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had such a positive experience with us. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We appreciate your support and look forward to welcoming you back again soon!

May 07, 2024

I purchased 2 super duties here in last 6 years. I ordered another one on November 1,2022. I knew it would take awhile due to vivid l covid. It's now been 18 months. Worst thing is lack of communi More

by mweinandy46
Recommend Dealer
No
Employees Worked With
Bedell Corey
March 03, 2024

Poor poor poor. A day after oil change at this dealer engine started/ran rough next morning which thought may have been due to first cold morning- it ran fine More

by gerth_m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
salesman not listed. Jack Dennis service advisor not listed Kevin Garcia not l;isted
February 07, 2024

Great experience with Drew Trotter at Valley Ford. I was able to get into a new Explorer ST with no stress, pressure, or frustration. Thanks Drew for hustling the second I reached out! More

by mercer3030
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Trotter
November 10, 2023

Do not trust any quotes/estimates given from this dealership. The shop quoted me 6 hours plus the initial 1 hour of diag to replace a simple variable valve solenoid located under the valve cover. Thi More

by Marine3313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luke Price
Nov 13, 2023 -

Marine3313 responded

This is their response: Hello sir, this is James with Valley Ford of Columbus. I was reaching out because we got your review and I wanted to apologize for any miscommunication. The reason we recommended the job for 6 hours versus the 1.4 you seen on Alldata is because Alldata only has the replacement of the part. Not the work to get to that part. To get to the Bank 1 VCT solenoid you have to remove the intake manifold and high pressure fuel lines just to get the valve cover off. Then once the valve cover is off we can access that Solenoid. I apologize for any inconvenience we may have caused and any misinformation we may have relayed. If you have any questions or concerns, please let me know.

Nov 13, 2023 -

Marine3313 responded

Stay tuned but I think that’s the last we hear from them.

Nov 13, 2023 -

Marine3313 responded

Hello James please email me the repair procedure? There should be no reason to take the intake off. Also you're telling me that Alldata is telling you how long it takes to replace the part and not the work getting to it? So it takes the tech 1.4 hours to take 2 bolts and unplug the solenoid?

Nov 13, 2023 -

Valley Ford of Columbus responded

Thank you for the review. I'm sorry to hear we haven't provided you with a better impression and encourage you to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Jason Schaub - General Manager - jschaub@valley2.com

August 31, 2023

I have purchased many cars from a variety of dealers. This was by far the best experience of buying a vehicle. They really wanted our business and that was proven by the deal that we received. This More

by tkarmstrong2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Schaub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Roberts, Vince Perretta, Robert Crabtree, Will Danak
Sep 01, 2023 -

Valley Ford of Columbus responded

We're so glad to know that your car-buying experience with us at Valley Ford of Columbus was top-notch! We appreciate the recommendation and look forward to serving you again in the future. Safe travels in your vehicle!

June 09, 2023

Truck was damage during a recall repair. They said they would order parts and repair damage but can't get anyone to contact me about getting repairs done. More

by RG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jun 21, 2023 -

Valley Ford of Columbus responded

Thank you for reaching out. A member of our team will be contacting you shortly to discuss the situation in greater detail.

Jun 25, 2023 -

RG responded

Someone finally reach out after filing complaints here and on BBB and stated the parts are back order. So in a holding pattern until parts are available and damage is repaired.

May 12, 2023

Would not recommend ordering any truck with Valley. The salesmen had no idea how to order the truck I wanted. They had no idea what was available as "jobs" according to the tiered order system ford cor More

by Luke Smith
Recommend Dealer
No
Employees Worked With
Kristian Speakman
May 15, 2023 -

Valley Ford of Columbus responded

Hi Luke, It is upsetting to read this review and learn that your purchase experience wasn't up to our usual standards. We would appreciate the opportunity to resolve your concerns and set this right. Please reach out at your earliest convenience to address this with us personally. Thank you.

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